9 Replies Latest reply: Feb 10, 2013 12:19 PM by Ralph Johns (UK) Branched to a new discussion.
au6usto Level 1 Level 1 (0 points)

Hello people! I'm having problems connecting my iCloud account to Facetime, Messages and iCloud Documents (I mean when I enter Pages, for example, It does not upload new files and doesn't download them the existing files either. But I can connect the same account in Preferences (Mail, Contacts, Calendars, Notes, Reminders) and iTunes, without a problem. Actually I have iMessage and Facetime working fine in my iPhone.

 

It says

Could not sign in. Please check your network connection and try again.

I've read lots of solutions but none had worked for me.

 

1) Restored /private/etc/hosts file

2) Deleted all the files with the name ubiquity, ubd, imagent, facetime, messages from Library

3) Deleted certificates and password from Keychain.

4) Changed my DNS to Google Public DNS (8.8.8.8 and 8.8.4.4) in Preferences and my router.

5) Tried disabling router's firewall.

6) Opened all the ports in my firewall. (http://support.apple.com/kb/HT4245)

7) Installed a fresh copy of ML 10.8.2

8) Tried to login after I killed Imagent process

9) Singing out and Signing in again on iCloud.

10) Tried changing from static to automatic timezone detection.

11) Tried using Wireless connection instead of ethernet (For timezone detection).

 

What else can I try?

 

 

Jan 27 11:55:25 Augustos-iMac.local apsd[73]: Certificate not yet generated

Jan 27 11:55:25 Augustos-iMac.local apsd[73]: Certificate not yet generated

Jan 27 11:55:55 --- last message repeated 6 times ---

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] *** Listener ID: com.apple.FaceTime  does not have capability: (Status), not allowing request

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 1   IMFoundation                        0x00007fff97467be2 IMLogBacktraceToDepth + 69

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 2   imagent                             0x0000000107b0dde8 imagent + 81384

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 3   imagent                             0x0000000107b0ef6a imagent + 85866

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 4   CoreFoundation                      0x00007fff9012863c __invoking___ + 140

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 5   CoreFoundation                      0x00007fff901284d7 -[NSInvocation invoke] + 263

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 6   CoreFoundation                      0x00007fff901286a9 -[NSInvocation invokeWithTarget:] + 57

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 7   IMFoundation                        0x00007fff974645d5 im_local_object_peer_event_handler + 7128

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 8   IMFoundation                        0x00007fff974646b3 im_local_object_peer_event_handler + 7350

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 9   IMFoundation                        0x00007fff97464767 im_local_object_peer_event_handler + 7530

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 10  Foundation                          0x00007fff90729677 __NSThreadPerformPerform + 225

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 11  CoreFoundation                      0x00007fff900b4101 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 12  CoreFoundation                      0x00007fff900b3aed __CFRunLoopDoSources0 + 445

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 13  CoreFoundation                      0x00007fff900d6dc5 __CFRunLoopRun + 789

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 14  CoreFoundation                      0x00007fff900d66b2 CFRunLoopRunSpecific + 290

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 15  Foundation                          0x00007fff9073189e -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 16  Foundation                          0x00007fff906ca18a -[NSRunLoop(NSRunLoop) run] + 74

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 17  imagent                             0x0000000107b020ab imagent + 32939

Jan 27 11:56:25 Augustos-iMac.local imagent[175]: [Warning] 18  libdyld.dylib                       0x00007fff91c5b7e1 start + 0

Jan 27 11:56:25 Augustos-iMac.local apsd[73]: Certificate not yet generated

 


iMac, Mac OS X (10.7.1)
  • 1. Re: Cannot connect Facetime, Messages, iCloud Documents
    leroydouglas Level 6 Level 6 (13,840 points)

    Go to the >SystemPreference>iCloud  and log in and adjust settings

  • 2. Re: Cannot connect Facetime, Messages, iCloud Documents
    Ralph Johns (UK) Level 9 Level 9 (67,495 points)

    Hi,

     

    Check the Apple Menu > About this Mac and click the OS version number line twice (Once to Build Number then to Serial number)

     

    Don't post the number but is it present.

     

    If it is not present you cannot register for iMessages or FaceTime (Although these use different servers).

     

    I am not sure why iCloud is not working.

     

    3Sigcopy2.png
    10:23 PM      Sunday; January 27, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 3. Re: Cannot connect Facetime, Messages, iCloud Documents
    au6usto Level 1 Level 1 (0 points)

    Yes it's not there. I saw that when I had to send my mac to the Apple Reseller where I bought it because of a problem in the motherboard. How can I solve this?

    Screen Shot 2013-01-27 at 8.09.11 PM.png

  • 4. Re: Cannot connect Facetime, Messages, iCloud Documents
    leroydouglas Level 6 Level 6 (13,840 points)

    au6usto wrote:

     

    Yes it's not there.

     

    Need to take it back, and have them flash the board.

  • 5. Re: Cannot connect Facetime, Messages, iCloud Documents
    au6usto Level 1 Level 1 (0 points)

    omg! I think that store doesn't exist now...

  • 6. Re: Cannot connect Facetime, Messages, iCloud Documents
    kauer.taylor Level 1 Level 1 (0 points)

    OK im having the exact same error message and it says "Could not sign in. Please check your network connection and try again."

     

    I DO have a serial number as well....so why isnt my Messages and Facetime still not working?

     


  • 7. Re: Cannot connect Facetime, Messages, iCloud Documents
    Ralph Johns (UK) Level 9 Level 9 (67,495 points)

    Hi,

     

    Any Apple Authorised Service Provider should be able to do as should any Apple Store itself.

     

    There are rumoured to be two apps available that can do it for you.

     

     

    3Sigcopy2.png
    7:38 PM      Monday; January 28, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 8. Re: Cannot connect Facetime, Messages, iCloud Documents
    Ralph Johns (UK) Level 9 Level 9 (67,495 points)

    Hi kauer.taylor,

     

    By process of elimination you in fact have a different issue as you have a Serial number.

    However I would check that this matches the one on the label as I have heard of bogus numbers being put on machines.

     

    Which of these 11 items have you tried ?

    1) Restored /private/etc/hosts file

    2) Deleted all the files with the name ubiquity, ubd, imagent, facetime, messages from Library

    3) Deleted certificates and password from Keychain.

    4) Changed my DNS to Google Public DNS (8.8.8.8 and 8.8.4.4) in Preferences and my router.

    5) Tried disabling router's firewall.

    6) Opened all the ports in my firewall. (http://support.apple.com/kb/HT4245)

    7) Installed a fresh copy of ML 10.8.2   Hold Off on this one just yet.

    8) Tried to login after I killed Imagent process

    9) Signing out and Signing in again on iCloud.  This should be in the iMessage Account in Messages as it does not have to be the iCloud Apple ID you use.

    10) Tried changing from static to automatic timezone detection.

    11) Tried using Wireless connection instead of ethernet (For timezone detection).

     

     

    3Sigcopy2.png
    7:44 PM      Monday; January 28, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 9. Re: Cannot connect Facetime, Messages, iCloud Documents
    Ralph Johns (UK) Level 9 Level 9 (67,495 points)

    4thanx.gif for the Points  2correct.png

    3Sigcopy2.png
    8:19 PM      Sunday; February 10, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously