Skip navigation

iPhone 5 bad call voice quality

273345 Views 925 Replies Latest reply: Mar 25, 2014 12:14 PM by Hgmichaels RSS Branched to a new discussion.
  • thebl4ckd0g Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 28, 2013 10:51 AM (in response to dbugr)

    dbugr: previous to you installing 6.1, were people complaining that your call quality was bad as well?

  • rickeyfrompittsburgh Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 28, 2013 10:52 AM (in response to dysphonix)

    I installed iOS6.1 too.  I tried Hertz... Way better.  I also made a couple short calls to ask the idoitic question "Can you hear me now?"  So it WAS Apple's fix to be compatible with LTE.  Hopefully it hit enough carriers.  There were some missing on the site from reading this topic too long.

     

    Check out www.apple.com/iPhone/LTE to see if they listened.

  • dysphonix Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 28, 2013 10:54 AM (in response to joos8123)

    OK, cautiously optomistic but I think the compression (robotic) and the noise gate (cut outs) might have been resolved with this new 6.1 update.

     

    I only tested it with two calls (including the Hertz#) and the overall impression is that the call quality is dramatically improved. No cutting out and better tonality (less midrange distortion than before, more high end (treble) and lower frequences (bass).

     

    Wow...if this is finally fixed, all I can say is Apple, you ticked off a lot of customers unnecessary. If the fix was coming, you could've admitted to it and said be patient with us..instead you kept us in the dark and that is not good service to your customers.

     

    Other than that, I'll continue to test it throughout the day and hope that the problems do not re-occur.

  • dbugr Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 28, 2013 11:41 AM (in response to thebl4ckd0g)

    thebl4ckd0g, nobody complained on the other end -- they could hear me fine -- so it was just the choppy audio I was hearing on my end.

     

    Enabling hearing aid mode helped for listening without earphones, on spearker, and over bluetooth, but it did not help while listening with the earphones (and I tried several).  The 6.1 upgrade seemed to solve the issue for me.

  • thebl4ckd0g Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 28, 2013 11:50 AM (in response to dbugr)

    hrm ok. then that is a completely different issue than I fully have, and from what I've seen being reported by most people. My main issue is people on the other end of the calls complain about quality, but occasionally I will have problems with other people as well.

  • ApplePeter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 28, 2013 12:38 PM (in response to dysphonix)

    Downloading the update 6.1 now. Fingers crossed it fixes the bad call quality

  • l-j-n Calculating status...
    Currently Being Moderated
    Jan 28, 2013 1:11 PM (in response to joos8123)

    The problem I was having was poor voice quality (cutting in and out or not being able to hear at all at low volumes) on my hearing end while using the wired earpods.

     

    I've updated to 6.1 and tested it with the Hertz 877 number and the difference is amazing. At the lowest volume I can hear the recording very well while before it was silent.

     

    I'm on AT&T 4G where I live.

  • ApplePeter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 28, 2013 1:11 PM (in response to dysphonix)

    Let us know how you get on with your other tests

  • Declan MacLeod Level 4 Level 4 (1,655 points)
    Currently Being Moderated
    Jan 28, 2013 3:07 PM (in response to l-j-n)

    Same here. Seems much better with 6.1. FWIW, I'm on Verizon.

  • Randy Smith1 Calculating status...
    Currently Being Moderated
    Jan 28, 2013 4:23 PM (in response to joos8123)

    6.1 seems to have fixed my particular issue (I was garbled/robotic/muffled/squelched to the other side, I could always hear them fine).

     

    FWIW, Verizon.

     

    I've been wrestling with this since day 1 of the iPhone 5 (Sept 21st, IIRC), having to use a headset for every conversation. Hopefully now I can finally feel proud about my purchase!

  • tax-man-pete Calculating status...
    Currently Being Moderated
    Jan 28, 2013 4:59 PM (in response to joos8123)

    6.1 seems to have fixed my issues (intermittent garbled, robotic, occasional fade)

     

    Verizon, iphone5

     

    I've been following this board for 3 months... I have previously tried multiple tips & suggestions mentioned on this board to no avail... Looks like this could be the fix I've been looking for... Pity it took so long for Apple to address the obvious issue

  • stoutie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 28, 2013 5:14 PM (in response to tax-man-pete)

    Very happy for all of you 6.1ers. I just updated software, which included a new Verizon version, and quess what? NO DIFFERENCE. Nothing. Calls are awful. Going back soon to get iphone 5 number 5.

  • tgpi Calculating status...
    Currently Being Moderated
    Jan 29, 2013 7:18 AM (in response to tax-man-pete)

    I think 6.1 has resolved similiar issues for me.

    AT&T, iPhone5

  • dysphonix Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 29, 2013 7:23 AM (in response to joos8123)

    OK, after a night of calls and the 6.1 update, I can definitetly conclude two things;

     

    It appears the fidelity of the calls have improved (frequency response in the lows and highs). It also appears a lot of the noise cancelation (noise gate) functionality has improved as well.

     

    However, the compression (which leads to the robotic effect) has not gone away at all. It's still there. Now the question is is it the cell provider's issue. I'm on Verizon...

     

    With the modest improvements, it makes the iphone 5 more usable as a ummm...phone, but it is still far from a high quality call piece.

  • thebl4ckd0g Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 29, 2013 7:43 AM (in response to dysphonix)

    updated to 6.1 last night. took the piece of tape off the back mic, took my case off, and made a call. the person on the other end sounded fine and they said I sounded ok too. I will do more testing when I get home tonight. the main problem was when I called my parents on their landline. But so far, so good for me. iPhone 5 running iOS 6.1 on Verizon Wireless.

1 ... 45 46 47 48 49 ... 62 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (28)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.