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Am I the only one having ios 6 ipad 3 wi-fi issues

164259 Views 597 Replies Latest reply: Mar 13, 2014 11:46 AM by EricGAnderson RSS
  • Firegriff Calculating status...

    freezing issues with the orginal Ipad(it only has 256mb) is due to low memory problems try closing all the apps that are running in the background they can collect up very fast and you will start crashing back to the Home screen.

  • Harold from MO Calculating status...
    Currently Being Moderated
    Jan 22, 2013 10:20 AM (in response to Dangousity)

    I'm not the iPad user in our household.  My wife is.  But guess who gets in trouble when things don't go right?

     

    OK.....she is on her second iPad....version 3.  She had no problems UNTIL she upgraded to iOS 6.1.    Oh how I wish she had stayed with the old OS.  But I did manage to get things going better, finally.  The problems had not been "connecting" to our home net.  It was experiencing extremely slow speeds and freezing downloads of information and videos.....sometimes to the point of total freezing and even locking up the iPad so she would have to turn it completely off and reboot.  All this started with OS version 6.1.

     

    Finally, in frustration, I called Apple and the support guy walked me through a complete reinstallation of the OS....using iTunes.   When she did the original upgrade she just let the pad download it and install it.  This time we wiped the pad.....downloaded the iOS 6.1 using iTunes on my laptop PC and then let iTunes handle the reinstallation on the pad.  Then we used the backup we had made with iTunes to put her apps back where they were.  Interesting that I have to use a Windows PC to make an Apple product work right.

     

    Problem was SOLVED.  Y'see in our neighborhood there are so doggone many home wi-fi systems on the 2.4 gHz band that when folks come home from work and everyone hits the Internet to get their E-mail or whatever.....everything would slow down to a snail's pace.....except on our desktop PC which was connected to the router via Ethernet.  So we installed a dual band router and a dual band range extender.  Then I put our home network over on the 5 gHz Wi-Fi band.  We the only ones in the neighborhood using this band and that was the end of problems....UNTIL she did that infamous upgrade to iOS 6.1.   But now THAT seems to be fixed.

     

    All OK.....right?  Whoops....not quite. On the 5 gHz band her iPad works great.  Downloads are quick and videos come up quickly, etc. etc.     BUT when I connect her iPad to the same band output on our range extender nothing works right.  Downloads won't.  Video's freeze or we get audio but no picture.....the Internet version of our local newspaper won't complete its download, etc. etc. etc.    Every other device in the house....which includes an iPhone and a Motorola Atrix HD.....and two laptop PC's all work just fine off that range extender's 5 gHz output.  But not her iPad 3.   So she has to be connected directly to the wireless router itself.....several rooms and 5 walls away....to get fast service.  Now you might think that is the answer.  No...it's not.  Because if she walks another few feet (and yet another wall) further away from that router she doesn't get enough signal.  Also, come warmer weather, she's gonna want to go out on our patio and enjoy the nice weather while she reads her favorite material and plays the card games....etc.  So I've GOT to figure out how to get it to work with the range extender without having to go back to the overloaded 2.4 gHz band.

     

    The company that made the router and extender is NetGear.  I contacted their support service.  Got lots of sympathy but only instructions to contact Apple.   Tried to connect with Apple's chat support line.  Nope....that subject is no longer discussed.....but I can call if I wish.  Yeah, sure.....and when I did I got told that we'd have to extend her warranty for $80 to get any help.  Her iPad 3 won't be a year old until February.

     

    My wife loves her Apple stuff.  I hate it.  Will never purchase one of that company's products for myself.  Heck, I've got enough headaches just trying to keep her stuff running without adding more problems to the mix.

     

    I've been reading some of the posts on here and have picked up a few tips and hints that I'm going to try.  I'll come back and post again if I'm successful.

  • Delilaz Calculating status...
    Currently Being Moderated
    Jan 22, 2013 11:34 AM (in response to Firegriff)

    I have The same issue on my ipad 3 and I posted a lot of comments on diferent communities.Only empty heads try to find a solution for this issue with playing router and wireless access point settings.The funniest one of these suggestions is the one about changing ISP settings.I dont understand how people believe these kind of solutions.Come on! This  is a mobile device ....what are you gonna do when you are roaming?Will you call the ISP support center to check their settings?or what are you gonna do when you try to connect a wifi which is using different hardware than The one you use in your home?Will you ask The network responsible to upgrade his modem's firmware?

     

    I am a proffesional network engineer and I am definitly sure that this issue because of ios.I worked on this problem.I want to warn everybody about these useless solutions dont try them because you cant solve it unless Apple releases new ios.

  • JimHdk Level 7 Level 7 (21,555 points)
    Currently Being Moderated
    Jan 22, 2013 11:47 AM (in response to Delilaz)

    Delilaz wrote:

     

    I have The same issue on my ipad 3 and I posted a lot of comments on diferent communities.Only empty heads try to find a solution for this issue with playing router and wireless access point settings.The funniest one of these suggestions is the one about changing ISP settings.I dont understand how people believe these kind of solutions.Come on! This  is a mobile device ....what are you gonna do when you are roaming?Will you call the ISP support center to check their settings?or what are you gonna do when you try to connect a wifi which is using different hardware than The one you use in your home?Will you ask The network responsible to upgrade his modem's firmware?

     

    I am a proffesional network engineer and I am definitly sure that this issue because of ios.I worked on this problem.I want to warn everybody about these useless solutions dont try them because you cant solve it unless Apple releases new ios.

    Actually, there are several verified reports of some routers which require firmware changes to work properly with the 802.11 feature set now being used by iOS 6. These are consumer-grade routers and you would not likely encounter these problems with public access points.

     

    Of course, a lot of suggestions on this thread don't make much sense, but to ignore router problems/misconfigurations/firmware bugs is certainly a poor trouble-shooting technique.

  • -Camilla- Calculating status...

    I bought my ipad3 just 2,5 weeks ago and my full joy vanished after upgrading to IOS 6.1 what I regret very much. Nothing helped neither the reboot, synch via ITunes or deleting the wifi connection. I made a speed test and it is definitely not a problem of my home network, but one with this upgrade. I gave up and went on Monday to the Apple service. They took it and said in 2 days time I would receive a telefon call and they would exchange the ipad, but the cover I have on the front and back will not be returned and I will receive a device with different serial number ?!? The guy said he hasn’t heard any problems with slow wifi connection on Ipad. I told him he should read the community discussions. The visit was rather disappointing and still they didn’t call me back.

  • BlueberryPai Calculating status...
    Currently Being Moderated
    Jan 22, 2013 10:15 PM (in response to JimHdk)

    I actually think Delilaz makes a pretty valid point.

     

    The way I see it, it's like this... Say you own a car - and you took it in to a shop one day and they installed a set of snow chains on your tires.  Now you have all sorts of problems - car isn't going as fast, you're tearing up pavement everywhere.... The worst of it is.... you live in California, so you don't even need these snow chains.

     

    You COULD go out of your way to find a snowy road to drive your car in. This will "alleviate" the problems you're having with the chains. But that's not a solution. A "Solution" would be a way to remove the chains from your tires that your mechanic so retardedly installed; so that you can use your car as you've always used it.

     

    Likewise, fiddling things around in the router-side may alleviate the issue. But that is not a solution. It was working just FINE before iOS6 upgrade... and POOF! $#!+ starts hitting the fan. That means iOS 6 is the problem, and solution has to come from that end as well.

     

    Router trick, at best, is a crude and temporary workaround. We shouldn't treat it like a solution.

  • Dangousity Calculating status...
    Currently Being Moderated
    Jan 22, 2013 11:46 PM (in response to -Camilla-)

    I have random thoughts about apple and their software/hardware. I have noticed, the iPad3 will connect and pretend it is connected. Sometimes it really connects 2 hours later. Sometimes connecting, the complete reboot works. Sometimes manual input of ip/subnet works. Best thing that works; once it works.... Don't move it, pray it doesn't drop signal, and don't turn it off! Sad for a mobile device.

  • Delilaz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 23, 2013 12:57 AM (in response to JimHdk)

    "Actually, there are several verified reports of some routers which require firmware changes to work properly with the 802.11 feature set now being used by iOS 6. These are consumer-grade routers and you would not likely encounter these problems with public access points.

    Of course, a lot of suggestions on this thread don't make much sense, but to ignore router problems/misconfigurations/firmware bugs is certainly a poor trouble-shooting technique."

     

    I agree on with you troubleshooting of these devices is very important.This is part of my job.I tried every way to understand the problem.(channel mismatch, b/g/n incompatibilty, firmware, MTU, wireless band 2.4-5ghz etc...).Finally I understood that it is not one of the problem that you can solve by yourself.That's why I can say "dont try to find a solution"

     

    I am very aware of all kind of troubleshooting techniques.I use them in real enviroment for hundreds of different devices.(cisco, hp, aruba, d-link, juniper, huawei.....)  It doesn't matter If it can be fixed for some devices with firmware upgrade or changing router/access point configurations.It may work for some router/access point brands (I dont beleive that it fixes the problem permanently).If you would call something as "solution" it must work for all kind of environments.Otherwise, I call  it as "misleading the people about the problem."

     

    Ipad 3rd generation with ios 6.0.1 has a vendor based problem.This is a fact!.Instead of searching weird solutions we should push Apple to fix it.

     

    By the way, I have found my solution and it fixes the problem %100 guaranteed....

     

    I will return back it once I come back to my home (I am far away from my home) and I will buy android device  which has no stupid problems like ipad.I bought it for my wife I never pay for apple.She didn't like samsung galaxy note she insisted on ipad.Now she has magnificient retina display without connecting internet.

     

    I just wanted to warn people and transfer my experience.

  • Harold from MO Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 23, 2013 4:01 PM (in response to Delilaz)

    Well.  "Empty head" that I am I had hoped there might be a solution floating around that would allow me to get my wife's iPad 3 working properly with the 5 gHz output from our range extender.  If that is not possible....I will just have to settle for bypassing the range-extender and letting her use the signal directly from the router.  It works with the router's 5 gHz signal but, of course, her movements around the house and/or out onto the patio will be more limited.  The puzzlement that I experience is, since the extender is really little more than a repeater for the router, why her iPad works fine with the router but NOT with the extender.  Doesn't make since to me....but then guess that's the price I pay for being an "Empty Head".

     

    Netgear Support was of no help and referred me to Apple Support which has been even LESS help.  Thank you APPLE....for even further evidence that I would be crazy to purchase any more of your products. I'm not so "empty headed" that I don't understand that.

  • Firegriff Level 1 Level 1 (0 points)

    Hi, I did some testing today and found that as soon as i turned on the Wep2 the ipad started having probs so it may be a wep config problem i did not pursue it fix because i don use wep so maby Apple will find a fix. And as far as android I have a fully loaded Xoom that i got and dont use and a phone that gets security updates weekly just like my PC so androids have there problems to, it took 30 min to set up my I pad and a Week and a half for Verision to get the Xoom working and support from Google is nonexistent at least apple responds.

  • AncientAstronaut Calculating status...

    I've had this problem two times. The first time I didn't realize how I managed to get the phone to connect to the WiFi again, but the second I figured it out. This is what worked in my case:

    1. Forget the network.

    2. Reconnect and enter an incorrect password.

    3. Reconnect and enter the correct password.

  • Firegriff Level 1 Level 1 (0 points)

    I believe what is happening  is that a router may change the IP Address of the devise if the router is powered off or losses power and the device is looking for the old address I have had this happen several times.

  • canapi Calculating status...

    Apple Just released IOS 6.1, I've done the update and all my problems with WIFI and Home button seems to be resolved (finally).

    So try to update the system and check if also for You this solve the problem, at least until next Major Operating System Update

  • sbailey4 Calculating status...
    Currently Being Moderated
    Jan 28, 2013 1:01 PM (in response to canapi)

    Thanks for the report. Was wondering if it would help as I have a buddy that his iPad wifi stopped as soon as he updated from iOS 5.1.1 to iOS 6.0.1. Was waiting to see if anyone actually got any relief with this update.

  • Xumen Calculating status...

    I still have the same issues with the wifi connection on my iPad 3 with iOS 6.1.

     

    The device sends a request to my router every 5 minutes and gets back the same internal IP every time. The wifi icon is available with full signal strength but sometimes there is no data communication.

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