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iphone 5 update 6.1 fails -- same for you?

2898 Views 7 Replies Latest reply: Jan 30, 2013 8:44 PM by ckong RSS
ApplePeter Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 28, 2013 2:21 PM

Using iMac mid 2007 (2.4 GHz Intel Core 2 Duo)

Mountain Lion fully updated iTunes and Mountain Lion

 

 

iPhone 5 (brand new) stuck in recovery mode after trying to install update 6.1 via iTunes

 

"The Iphone could not be restored Error 3014"

 

Also received message saying along the lines that the (Apple)  'update server was unavailable and to try again later.'

 

Currently my phone is completly offline -- I just have that image on it of the usb cable pointing towards an itunes icon. Unable to make any calls on it whatsoever. Bad.

 

Have tried resetting the phone and restarting the computer and iTunes and repaired permissions on imac.

 

Anyone else getting this?

iPhone 5, iOS 6.1
  • OrangeMarlin Level 5 Level 5 (5,130 points)
    Currently Being Moderated
    Jan 28, 2013 2:28 PM (in response to ApplePeter)

    Nope, perfect here. In fact, it updated both the iPhone 5 and iPad 4 at the same time.

     

    You might have to restore your iPhone from a saved version. You do have a saved version, right?

  • varjak paw Level 10 Level 10 (166,905 points)
    Currently Being Moderated
    Jan 28, 2013 2:28 PM (in response to ApplePeter)

    That error usually indicates a problem with iTunes being able to connect to the update server. It's possible that the server is just overloaded with everyone trying to get the new update today, or it could be something on your system or network blocking access. Apple has some steps to follow here that may help:

     

    http://support.apple.com/kb/TS3297

     

    If that doesn't help, try restoring from another computer, if you have access to one.

     

    Hope this helps.

  • OrangeMarlin Level 5 Level 5 (5,130 points)
    Currently Being Moderated
    Jan 28, 2013 2:29 PM (in response to varjak paw)

    Yup, that happens when 10 million people try to update at the same time.

  • varjak paw Level 10 Level 10 (166,905 points)
    Currently Being Moderated
    Jan 28, 2013 2:49 PM (in response to ApplePeter)

    A -1 error often indicates a hardware fault in the device, though again it can be caused by connection problems. Try a different computer if you can. If that also fails, you should probably call Apple support or make an appointment at an Apple Store and discuss the problem with them.

     

    Regards.

  • ckong Calculating status...
    Currently Being Moderated
    Jan 30, 2013 8:44 PM (in response to ApplePeter)

    I too had problems with the iOS 6.1 update for my iPhone 5.  I'm running Windows 7 with iTunes 11.0.1.12.

     

    The inital download of iOS 6.1 went through without a hitch.  After the download, the software did an extraction, but failed right afterwards with the dreaded "The iPhone 'xxxxx' could not be updated.  An unknown error occurred (3014)."  Restarting my computer & rebooting the iPhone had no effect.  The 3014 error would keep popping up right after iTunes had finished "extracting" (decompressing?) the iOS 6.1 image..

     

    I read the problem was that iTunes couldn't contact gs.apple.com.  So, I decided to turn off the Windows 7 firewall...and that worked.  For good measure, I ended up also disabling my Antivirus just in case.

     

    The iOS 6.1 upgrade went very smoothly after that, and completed (I think) in about 15 minutes or so.

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