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MacBook Pro Logic Board Failure

482924 Views 1,305 Replies Latest reply: Apr 18, 2014 11:38 PM by G309903 RSS Branched to a new discussion.
  • Csound1 Level 7 Level 7 (32,360 points)
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    Jan 23, 2013 9:16 AM (in response to macssam)

    macssam wrote:

     

    most MBP die right after one year

    something has to be done fast

    You can substantiate that I assume, post a link for us.

  • lenn5 Level 4 Level 4 (2,530 points)
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    Jan 23, 2013 10:28 AM (in response to macssam)

    <<most MBP die right after one year>>

     

    LOL!

  • Poikkeus Level 4 Level 4 (2,775 points)
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    Jan 23, 2013 8:58 PM (in response to lenn5)

    LOL! x2

  • shortay82 Calculating status...
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    Jan 28, 2013 2:40 PM (in response to Keith Walsh)

    I have completely lost respect for Apple's customer service and products.  I've recently experienced the same issue with my MacBook Pro (A1226).  I went into the store and they told me it was the logic board, and for a mere $500 dollars they could repair it for me.  When I mentioned that I saw that a number of other MacBook Pro customers have complained of the same graphics card issue, the store employee told me that the warranty had expired on this issue.  I then asked him how a warranty could expire on a product that Apple has admittedly conceeded is defective.  I also asked him why Apple hadn't issued a recall, and/or a free replacement of the affected graphics card, since they are aware that the product is defective. 

     

    His response:  Blank stare.  Followed by, that's why we offered the four year warranty. 

     

    When I compared his four year warranty on the graphics card to a four year warranty on a set of defective brakes--a nonsensical and counterintuitive proposition, he responded that brakes can be dangerous...computers are not.

     

    So in essence, Apple's response to their manufactuer mistake, is to offer a limited warranty, and then attempt to wash their hands of any future claims that will arise due to their choice of graphics card.  According to the genius bar representative, after four years, Apple assumes that the graphics card was not defective, but instead, it's just old.  Because that makes sense.  So, beware, if your graphic card fails after four years--which looking at the number of commentators on this site--it will.  The failure is not due to the inherent manufacture's defect associated with the card, but instead, it will now be (effective December 7, 2012) be due to the age of the computer. 

     

    <edited by host>  because this is the biggest pile of horse manuer I've ever heard of...not to mention horrible customer service. 

  • Csound1 Level 7 Level 7 (32,360 points)
    Currently Being Moderated
    Jan 28, 2013 2:41 PM (in response to shortay82)

    shortay82 wrote:

     

    I have completely lost respect for Apple's customer service and products.  I've recently experienced the same issue with my MacBook Pro (A1226).  I went into the store and they told me it was the logic board, and for a mere $500 dollars they could repair it for me.  When I mentioned that I saw that a number of other MacBook Pro customers have complained of the same graphics card issue, the store employee told me that the warranty had expired on this issue.  I then asked him how a warranty could expire on a product that Apple has admittedly conceeded is defective.  I also asked him why Apple hadn't issued a recall, and/or a free replacement of the affected graphics card, since they are aware that the product is defective. 

     

    His response:  Blank stare.  Followed by, that's why we offered the four year warranty. 

     

    When I compared his four year warranty on the graphics card to a four year warranty on a set of defective brakes--a nonsensical and counterintuitive proposition, he responded that brakes can be dangerous...computers are not.

     

    So in essence, Apple's response to their manufactuer mistake,

    Apple did not manufacture the graphics card.

     

    <edited by host> , because this is the biggest pile of horse manuer I've ever heard of...not to mention horrible customer service.

    You can speak to counsel and start one yourself.

  • vince1008 Calculating status...
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    Jan 28, 2013 5:45 PM (in response to Csound1)

    I agree with you completely. It feels like someone realized there was an error and the Finance and Legal guys decided "how much will this cost us to recall?" and made the business decision to fix only those with issues in the first 4 years. From a Legal perspective they can say they "communicated" the issue by posting it on their site (even is proactively no one knew about it - even their own staff|). After 4 years they have decided you've had your money's worth.

    From my experience this is certainly not in the spirit of what Apple preaches but I aasume this impacted a lot of computers (otherwise why not just fix it?) and they obviously have to focus more on the bottom line and ROI with a stock price that reached $800.

    My frustration has not been only in the fact that they decided that $500/year is fair to pay for a Macbook Pro but everyone I spoke to about this issue wasnt been let in on the decision and is sympathethic and somewhat trying to assist me but only to told be told by corporate "No!".

    At the end of the day, as a consumer all you can really do if you arent happy is not buy Apple...at least not unless you can get one really cheap, cause the message they've sent us is that the hardware is not worth a premium price. 

  • Csound1 Level 7 Level 7 (32,360 points)
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    Jan 28, 2013 5:48 PM (in response to vince1008)

    vince1008 wrote:

     

    I agree with you completely. It feels like someone realized there was an error and the Finance and Legal guys decided "how much will this cost us to recall?" and made the business decision to fix only those with issues in the first 4 years.

    My understanding of the issue is that nVidia paid the costs of replacing their defective parts, if there was any plug pulling they were the ones with money to lose.

  • vince1008 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 28, 2013 6:00 PM (in response to Csound1)

    OK. Assume it was nVidia's cost. But Apple obviously made that arrangement with nVidia. I bought the computer from Apple, If I bought a Honda and the tires fell apart after 6 months I would go to my Honda dealer and have them fix the issue. I feel Apple has accountability if nVidia has decided to only offer 4 years.

  • maclover1234 Level 1 Level 1 (0 points)
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    Jan 28, 2013 6:23 PM (in response to Keith Walsh)

    you could take your mac to the apple store and get it fixed, im sure they'll be able to fix it, my friend had the exact same problem but when he gave it to the apple store, it came back fixed within like 2-4 days! depends if you'll wait 4 days or not.

    Good Luck! u and your mac!

  • maclover1234 Level 1 Level 1 (0 points)
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    Jan 28, 2013 6:24 PM (in response to Csound1)

    really?! my mbp scored for like 9 yrs! beat the **** out of that! *****!!!!!!!!

  • Csound1 Level 7 Level 7 (32,360 points)
    Currently Being Moderated
    Jan 28, 2013 6:56 PM (in response to vince1008)

    vince1008 wrote:

     

    OK. Assume it was nVidia's cost. But Apple obviously made that arrangement with nVidia. I bought the computer from Apple, If I bought a Honda and the tires fell apart after 6 months I would go to my Honda dealer and have them fix the issue. I feel Apple has accountability if nVidia has decided to only offer 4 years.

    Then tell Apple

     

    www.apple.com/feedback

  • Csound1 Level 7 Level 7 (32,360 points)
    Currently Being Moderated
    Jan 28, 2013 6:56 PM (in response to maclover1234)

    maclover1234 wrote:

     

    really?! my mbp scored for like 9 yrs! beat the **** out of that! *****!!!!!!!!

    What are you talking about?

  • AskingAlexandria Calculating status...
    Currently Being Moderated
    Jan 28, 2013 7:11 PM (in response to Csound1)

    the logic board in my macbook pro retina shat itself after about 2 months, getting repaired now.

  • Dino1956 Level 1 Level 1 (40 points)
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    Jan 28, 2013 7:42 PM (in response to AskingAlexandria)

    Wow. That's terrible! But better 2 months than 2 years. My 2009 iMac 27", the Logic board went in 5 months. But of course it was repaired & it's working fine ever since. Good Luck with the Repair.

  • maclover1234 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 29, 2013 3:05 AM (in response to Csound1)

    chill u wont undrstand

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