2 Replies Latest reply: Jan 28, 2013 3:03 PM by Fillim
Fillim Level 1 Level 1 (0 points)

My daughter registered her i5 phone with tracking app.  it is just a week old and has been lost? 

she contacted her provider to report it missing.  and they put a bar on the phone.

she re-activated her i4 phone the same day.

she had tried to trace the i5 with tracking app but nothing was showing yesterday.

today however, the tracking showed the phone near to her house.and phoned apple, to be told the address

that it was showing,  was the address they had for her, albeit it wasn't hers.

And also, the tracking was for her old phone (which was not registered for tracking).  how can this happen?

does anyone know if it can be rectified? or not?

  • 1. Re: why isn't tracking working?
    varjak paw Level 10 Level 10 (169,765 points)

    There are a number of reasons why the iPhone may not be appearing in Find My iPhone. The iPhone may have been turned off, either deliberately or by having run out of battery, the iPhone may have dropped it's connection to the cell network and not be in range of a WiFi network, or the person who found it may have turned off the Find My iPhone feature or restored the iPhone completely. There's no way to know, but unless you get really lucky and it reappears - unlikely, but it's possible should someone just turn it back on - there will be no way to track it via Find My iPhone.

     

    If the carrier doesn't offer their own tracking service, something you usually have to sign up and pay for, then tracking the iPhone will not be possible. . Contact the police and have your daughter change any passwords for any online accounts she may have used from her iPhone (the iTunes Store, for instance). 

     

    Regards.

  • 2. Re: why isn't tracking working?
    Fillim Level 1 Level 1 (0 points)

    Thank you very much for that information.  Much appreciated. Regards