9 Replies Latest reply: Jan 28, 2013 6:48 PM by markwmsn
carolsh Level 1 Level 1 (0 points)

I have posted this before, but have tried options suggested of changing server addresses in ATT none resolve issue, spoken for 90 min with ATT escalator, spoken with APPLE tech support had ATT change all my email settings. But, not only my laptop, but my iphone and my husband's email in outgoing server go to "outbox" and sit before being sent even after changing back to mail.bellsouth.com with no SSL and no password. Plus I get somain error 1028, cannot send using server etc. I have been told by computer tech folks to switch from ATT to Comcast email but dread that change of emails.

I ahve Mountain Lion and my husband has Lion yet MAC MAIL same problem. Why are not ATT and APple mac mail compatible anymore? Apple tech people say it is an ATT issue and ATT cannot resolve issue even tho they are supposed to work together.


MacBook, Mac OS X (10.6.3)
  • 1. Re: WHy are Apple and ATT no longer email compatible in Mac Mail?
    Grant Bennet-Alder Level 8 Level 8 (49,285 points)

    Check to see whether their service is operating correctly by using a Web browser, navigating to their Web Mail site, and picking up your email that way. (Often referred to as WebMail).

  • 2. Re: WHy are Apple and ATT no longer email compatible in Mac Mail?
    carolsh Level 1 Level 1 (0 points)

    Thru their web browser site I can get and receive their mail. It is just  a pain going there and so I have used Mac mail with no issues up until Oct when I upgraded to Mountain Lion. Since Oct my outgoing mail sits in the outbox before sending. It happens even on my iphone from home. But when using other servers/wi-fi from other locations not ATT, my outgoing mail goes right out.

     

    So ATT and APPLE have a problem and neither are willing to resolve it just blame it on each other. After 90 min on the phone with ATT and 45 min with Apple nothing is different. Might just have to give up on ATT.

    If I add a new email to my mac mail like gmail or yahoo would that help?

  • 3. Re: WHy are Apple and ATT no longer email compatible in Mac Mail?
    CT Level 6 Level 6 (15,545 points)

    How does ATT like you to configure the SMTP (outgoing mail) server?  In particular, what is the port that is used?

     

    When I first upgraded to Mountain Lion, one of my email account's outgoing (SMTP) server stopped working.  I played around for a while and finally I found that setting the port manually instead of using "default" got things working again. As far as I can remember this happened (for this particular account) on all devices in my household. Of which there are many.

     

    I used one of the default port numbers, 587, I just didn't use the default button.  Sort of like black magic, I know. Especially since other accounts I have use the default port just fine. 

     

    This may not help you at all. But it won't hurt to try. You get there via Mail, Preferences, Accounts, Outgoing Mail Server, Edit SMTP server list, Advanced.

     

    charlie

  • 4. Re: WHy are Apple and ATT no longer email compatible in Mac Mail?
    carolsh Level 1 Level 1 (0 points)

    Charlie

    I will try that. What server address did you use for outgoing and did you check SSL also?

  • 5. Re: WHy are Apple and ATT no longer email compatible in Mac Mail?
    CT Level 6 Level 6 (15,545 points)

    Hi. I don't use ATT so can't help you with the proper settings for your account.

     

    Also, look at this:

     

    https://discussions.apple.com/message/21018648#21018648

  • 6. Re: WHy are Apple and ATT no longer email compatible in Mac Mail?
    Grant Bennet-Alder Level 8 Level 8 (49,285 points)

    Checking the box for SSL (Secure Socket Layer) forces the entire exchange of emails and login passwords to take place encrypted.

     

    Many ISP email clients will not conduct their business encrypted. Those that do, often require a different port be used, and sometimes a completely different server_name.

  • 7. Re: WHy are Apple and ATT no longer email compatible in Mac Mail?
    markwmsn Level 5 Level 5 (4,120 points)

    carolsh wrote:

     

    Charlie

    I will try that. What server address did you use for outgoing and did you check SSL also?

    I send my AT&T email through smtp.mail.yahoo.com on default ports with SSL enabled.

  • 8. Re: WHy are Apple and ATT no longer email compatible in Mac Mail?
    Charliesierra Level 1 Level 1 (10 points)

    I have seen many instances of people with email hosted by AT&T through Yahoo having problems similar to this, and in all cases the common factor is the AT&T and Yahoo hosting.  Sometimes changing the server settings works, and sometimes it works but only for a while.  My advice after much troubleshooting on multiple occasions, much time readings support posts, and much time using varied settings on various email clients is to transition away from email hosted by AT&T through Yahoo.  I know it is a hassle but just set the forwarding option on the Yahoo webmail site and move on.

  • 9. Re: WHy are Apple and ATT no longer email compatible in Mac Mail?
    markwmsn Level 5 Level 5 (4,120 points)

    Charliesierra wrote:

     

    My advice after much troubleshooting on multiple occasions, much time readings support posts, and much time using varied settings on various email clients is to transition away from email hosted by AT&T through Yahoo.

    Frankly, I agree. I use the email provided with my AT&T account as little as possible, but I do keep it functional for those few times when I need to use it to communicate with AT&T itself and.or the associated Flickr account (which was a mistake, since I already had one).