7 Replies Latest reply: Jun 5, 2013 5:31 AM by Chamodya
M2theD Level 1 Level 1 (0 points)

Hi, I've been using Viber on my phone for a few years, and recently changed my number over to a work sim card. I tried to update Viber with my new phone number, but I'm not receiving an access code via text or telephone? I'm not sure why I'm not getting it, have tried deleting and reinstalling the app, but it wont let me! I've also tried on my husband's phone number, which is a different network and we're still not getting any access codes... any idea??

 

Thank you


iPhone 4S, Viber problem
  • 1. Re: Viber problem on iPhone 4s
    Meg St._Clair Level 8 Level 8 (38,380 points)

    Contact Viber's tech support.

  • 2. Re: Viber problem on iPhone 4s
    theViberTeam Level 1 Level 1 (105 points)

    Hi,

    This is an official representative of Viber Media.

     

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn't help, contact our support team at http://support.viber.com and give them the details of the problem.

     

    Let us know if you have any additional questions.

    Thanks,

    Viber

  • 3. Re: Viber problem on iPhone 4s
    depeca Level 1 Level 1 (0 points)

    hi viber team i do hav same problem i have deactivate my old sim to use another sim .but somehow i can not get my code throush sms nieither by voicemal,i had reinstall as well delete for 24 hrs still not working .my phone is iphone 4s any idea to help me

  • 4. Re: Viber problem on iPhone 4s
    theViberTeam Level 1 Level 1 (105 points)

    Hi there,

     

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).


    In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

  • 5. Re: Viber problem on iPhone 4s
    depeca Level 1 Level 1 (0 points)

    hi viber team i tried all the possible things as well i use my landline number but its not working, i had waited 24 hrs for reinstall but still its not working i had buy 3 sim of lyca moblie as well gt ,m in spain so is there any problem with my phone its iphone4s

    any idea plj humbly request

  • 6. Re: Viber problem on iPhone 4s
    theViberTeam Level 1 Level 1 (105 points)

    @depeca -

     

    Have you tried register with a landline (fixed) number, for example? You can do this by receiving the automatic call there. Does it work?

  • 7. Re: Viber problem on iPhone 4s
    Chamodya Level 1 Level 1 (0 points)

    Hello!
    I can't download viber on my iPhone and I've been trying for several hours now.This is what it says when I try downloading... "Unable to Download Application Viber - Free Phone Calls & Text could not be downloaded at this time". I kept trying and trying several things but nothing worked. Please help! Thanks