5 Replies Latest reply: Jan 29, 2013 12:01 PM by Pappasbike
Michael Gehman Level 1 Level 1 (20 points)

I just installed update 5.2 and now the Apple TV keeps restarting about every 5 minutes.  I've tried unplugging it and doing a full restart but it continues to do this.  It is a 2nd generation.  Any ideas?

  • 1. Re: My Apple TV keeps restarting
    davidsignal Level 3 Level 3 (525 points)

    My ATV2 didn't connect to the store immediately after update, and I also couldn't see my iTunes purchases music in the music section.  I logged out of my store account, restarted my ATV2, signed back in.  Its working great now.

     

    I also have an ATV3 which hung while processing the update initially, but I reset it and updated again and it is working perfectly.

     

    But, for your ATV2, I would try what I mentioned with singing out of the store and doing a reset via the settings menu, then signing back in.

  • 2. Re: My Apple TV keeps restarting
    Geoff Heys Level 1 Level 1 (0 points)

    This worked for me as well to stop the constant rebooting (about every 2 minutes).

     

    I logged out of the iTunes Store, rebooted, and then logged back in.

     

    Note that I couldn't log back in until after I rebooted (I kept getting a server error).

     

    The issue appeared to be related to iTunes Match.

  • 3. Re: My Apple TV keeps restarting
    jbadrenee Level 1 Level 1 (0 points)

    Thank you SOOO much. I was having the same problem with the restarting every few minutes. I live overseas and my ATV is currently my only source of TV. This update had me losing my mind, but this fix worked for me as well.

  • 4. Re: My Apple TV keeps restarting
    davidsignal Level 3 Level 3 (525 points)

    Awesome!  Glad to see my fix is working for other users too! 

     

    As usual, an Apple update isn't immediately working perfectly.  I almost held off on updating, but decided that I was ready to manually flash my ATV via computer if there were issues.  But at least everything is working great after getting through the update issues.

  • 5. Re: My Apple TV keeps restarting
    Pappasbike Level 3 Level 3 (560 points)

    Glad I found this thread. I just updated today and this afternoon was trying to rent a movie when it started doing this. Weirdly it only did this when I clicked on Movies or TV Shows. The other functions You tube, etc. worked. It was almost like launching an app on the iPhone/pad and having it crash you back to the home screen.

     

    As the others noted logging out of the iTunes Store, restarting and logging back in corrected the issue.