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HT1338: OS X: Updating OS X and Mac App Store apps

Learn about OS X: Updating OS X and Mac App Store apps

HT1338 Software update times out.  How to fix?

917 Views 5 Replies Latest reply: Jan 29, 2013 12:07 PM by Linc Davis RSS
JamesD1949 Calculating status...
Currently Being Moderated
Jan 28, 2013 1:56 PM

Running OS 10.8.2.  Since early December, have been unable to update software.  Each time, I receive an error message "Update timed out."  Any suggestions?

iMac, OS X Mountain Lion (10.8.2)
  • Linc Davis Level 10 Level 10 (107,830 points)
    Currently Being Moderated
    Jan 28, 2013 6:54 PM (in response to JamesD1949)

    If you have more than one user account, these instructions must be carried out as an administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Select "/var/log/install.log" from the file list. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.

    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. Don't post more than is requested.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.


    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • Linc Davis Level 10 Level 10 (107,830 points)
    Currently Being Moderated
    Jan 29, 2013 10:51 AM (in response to JamesD1949)

    Your system is configured to download updates from a private server, not from Apple. That server isn't working or isn't reachable. If you're bound to a network directory server, or if you're behind a firewall that doesn't allow downloading updates directly from Apple, your network administrator has to solve the problem. Otherwise, proceed as follows.

    Back up all data.

    Triple-click the line below to select it:


    Copy the selected text to the Clipboard (command-C).

    In the Finder, select

    Go Go to Folder…

    from the menu bar. Paste (command-V) into the box that opens, then press return.

    A Finder window will open with a file selected. Delete the selected file. You may be prompted for your administrator password. Try Software Update again.

  • Linc Davis Level 10 Level 10 (107,830 points)
    Currently Being Moderated
    Jan 29, 2013 12:07 PM (in response to JamesD1949)

    Someone deliberately changed that setting. That's all I can tell you.


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