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HT1808: If you can't update or restore your iOS device

Learn about If you can't update or restore your iOS device

HT1808 I do not want to lose my data/media... Please help

260 Views 14 Replies Latest reply: Jan 29, 2013 4:35 PM by Amoye RSS
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Jan 29, 2013 1:40 PM



I just came back from a trip and tried sync'd my iphone to my itunes on my mac. I have been doing this for months to add music and files between both devices. The phone has been telling me for months that I need to buy/add more space, but I was able to get by. I have not done a backup because everytime I tried it told me I needed to buy/add more space. I've already spent tons of money on Apple products and I really did not want to buy more space when I could easily delete files I no longer needed. (Which I did regularly) For strange reason I selected "update" or something along those lines last night (ACCIDENTALLY) and now my phone refuses to work.


I did some googling and realized this is very problematic. I now run the risk of losing all of the media and images on my phone if I do decide to Restore. Is this avoidable?


I have another Genius bar appointment at 7:45pm. I fear they will tell me I MUST hit restore and then I'll lose some very valuable images and videos that I've recently recorded/documented. Is there no way for them to back up my files and house them somewhere? Can I do this on my own?


Please help.




-a Very sad and Phoneless woman.

iPhone 4S, iOS 6.0.1, Please help me. that is all.
  • KiltedTim Level 8 Level 8 (35,975 points)

    Your phone is in recovery mode. Anything that was on it is gone. You have no choice but to plug it into your computer and restore it.

  • KiltedTim Level 8 Level 8 (35,975 points)

    Have you not been backing it up? Your original post is a little bit unclear to say the least. The phone can be backed up to your computer using iTunes (either automatically, or manually) or it can be backed up to iCloud.


    If it was set up to backup to your computer, the first thing that should have happened when you chose update, would be a backup.  You should be able to restore from that backup.


    If you were backing up to iCloud, you can restore your data from the last successful iCloud backup.

  • KiltedTim Level 8 Level 8 (35,975 points)

    You probably should have addressed that issue when it first came up. The iPhone is meant to be synced and backed up on a regular basis. It is capable of doing so either to your computer or to iCloud. If you had been using it as intended, you would not need to resort to 3rd party software which may or may not actually be able to recover anything from your phone.

  • KiltedTim Level 8 Level 8 (35,975 points)

    I don't know what you expect anyone to say. It is what it is. We can't change that.


    You say you can see the files, but there is no evidence that they are intact, just that whatever software you're using believes that it sees file information in the filesystem.  Just like after accidentally deleting data from a computer, the files may or may not be recoverable.

  • KiltedTim Level 8 Level 8 (35,975 points)

    Sorry. There's nothing anyone can do for you. You selected update while it was plugged into your computer. That process wipes the phone and installes the new OS, then restores from the backup and re-activates it.  Without a backup, there is nothing to restore from.


    It is extremely unlikely that anything that you are seeing is actually still on the phone.


    Did you have Photo Stream turned on? If so, then it's possibe at least some of your photos are there.

  • KiltedTim Level 8 Level 8 (35,975 points)

    Apple is not trying to make things difficult and expensive. They have tried to make it as simple as possible by providing multiple ways to back up your device automatically, and have apparently been warning you for quite some time that it was not happening. Finding a fix for that did not require you to purchase any more storage space from Apple, you could have easily set it up to back up to your computer at any time.


    The companies that make data recovery software do not sell it cheaply. Why? Because their target market is people who are desparate to recover what they just messed up.


    Don't blame Apple for your own failures. They gave you ways to back it up. You did not do so.


    What would you have done if you'd dropped the phone in a sink full of water or dropped it down the stairs? would that be Apple trying to make things difficult and expensive as well?


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