1 2 Previous Next 26 Replies Latest reply: Jan 30, 2013 7:57 PM by SwankPeRFection Go to original post
  • 15. Re: My MacBook Pro falls asleep, always!
    Linc Davis Level 10 Level 10 (118,005 points)

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • 16. Re: My MacBook Pro falls asleep, always!
    alwaysalwayssmile Level 1 Level 1 (0 points)

    It started up successfully in safe mode.

     

    I restarted normally and the pre-login screensaver popped up immediately upon the login screen's appearance.

  • 17. Re: My MacBook Pro falls asleep, always!
    Linc Davis Level 10 Level 10 (118,005 points)

    So in safe mode you did not have any problems with the screen saver?

  • 18. Re: My MacBook Pro falls asleep, always!
    alwaysalwayssmile Level 1 Level 1 (0 points)

    No problems, but the Screen Saver was still off. I am reinstalling OS X now.

  • 19. Re: My MacBook Pro falls asleep, always!
    alwaysalwayssmile Level 1 Level 1 (0 points)

    It is still going into the screensaver, even with Caffiene on.

  • 20. Re: My MacBook Pro falls asleep, always!
    Linc Davis Level 10 Level 10 (118,005 points)

    I still don't know whether you carried out the test I asked for yesterday: boot in safe mode with the screen saver enabled.

  • 21. Re: My MacBook Pro falls asleep, always!
    alwaysalwayssmile Level 1 Level 1 (0 points)

    Sorry about being unclear, and I want to thank you for your time and patience.

     

    When in Safe Mode I experieced no issues with the screensaver (it was enabled) for the 30 minutes or so that I experimented. The MacBook did run very slowly however.

     

    Upon restart, and just this exact second while typing (this time with a clicking-off sound), the monitor goes black and the screensaver starts to load.

  • 22. Re: My MacBook Pro falls asleep, always!
    Linc Davis Level 10 Level 10 (118,005 points)

    Please read this whole message before doing anything.
      
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
       
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Triple-click the line of text below to select it:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
     
    Copy (command-C) the selected text to the Clipboard. Then click anywhere in the Terminal window and paste (command-V). Post the lines of output (if any) that appear below what you just entered. You can do that by copy-and-paste as well. Omit the final line ending in “$”. No typing is involved in this step.
        
    Step 2

     

    Repeat with this line:
    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
     
    This time you'll be prompted for your login password, which you do have to type. It won't be displayed when you type it. Type it carefully and then press return. You may get a one-time warning not to screw up. You don't need to post the warning. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

     

    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

     

    Step 3
    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
     
    Step 4
    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
      
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5
    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
     
    Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • 23. Re: My MacBook Pro falls asleep, always!
    alwaysalwayssmile Level 1 Level 1 (0 points)

    Step 1:

     

    unknown70568193bb6d:~ Charles$ kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'

    at.obdev.nke.LittleSnitch (3878)

    com.displaylink.driver.DisplayLinkDriver (1.8)

    com.Cycling74.driver.Soundflower (1.5.2)

    com.splashtop.driver.SRXDisplayCard (1.5)

    com.splashtop.driver.SRXFrameBufferConnector (1.5)

    com.parallels.kext.prl_usb_connect (7.0

    com.parallels.kext.prl_hypervisor (7.0

    com.parallels.kext.prl_hid_hook (7.0

    com.parallels.kext.prl_netbridge (7.0

    com.parallels.kext.prl_vnic (7.0

     

    Step 2:

     

    com.parallels.vm.prl_naptd

    com.trusteer.rooks.rooksd

    com.parallels.desktop.launchdaemon

    com.oracle.java.Helper-Tool

    com.microsoft.office.licensing.helper

    com.micromat.TechToolProDaemon

    com.google.keystone.daemon

    com.displaylink.usbnivolistener

    com.adobe.SwitchBoard

    com.adobe.fpsaud

    at.obdev.littlesnitchd

     

    Step 3:

     

    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'

    com.trusteer.rapport.rapportd

    com.parallels.vm.prl_pcproxy

    com.parallels.DesktopControlAgent

    com.oracle.java.Java-Updater

    com.micromat.TechToolProAgent

    com.maintain.CocktailSystemEvents

    com.google.keystone.system.agent

    com.divx.update.agent

    com.divx.dms.agent

    com.displaylink.useragent

    com.brother.LOGINserver

    at.obdev.LittleSnitchUIAgent

    ws.agile.1PasswordAgent

    com.spotify.webhelper

    com.mlbam.nexdef

    com.macpaw.CleanMyMac.volumeWatcher

    com.macpaw.CleanMyMac.helperTool

    com.hp.printerAgent

    com.facebook.videochat.Charles.updater

    com.divx.agent.postinstall

    com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109

    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae

     

    Step 4:

     

    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta} * L*/Fonts 2> /dev/null

    /Library/Components:

     

     

    /Library/Extensions:

     

     

    /Library/Frameworks:

    AEProfiling.framework

    AERegistration.framework

    AudioMixEngine.framework

    DivX Toolkit.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    SRFrameBufferConnection.framework

    iLifeFaceRecognition.framework

    iLifeKit.framework

    iLifePageLayout.framework

    iLifeSQLAccess.framework

    iLifeSlideshow.framework

    iTunesLibrary.framework

     

     

    /Library/Input Methods:

     

     

    /Library/Internet Plug-Ins:

    AdobePDFViewer.plugin

    AdobePDFViewerNPAPI.plugin

    DivXBrowserPlugin.plugin

    Flash Player.plugin

    JavaAppletPlugin.plugin

    OVSHelper.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    SharePointBrowserPlugin.plugin

    SharePointWebKitPlugin.webplugin

    Silverlight.plugin

    flashplayer.xpt

    googletalkbrowserplugin.plugin

    iPhotoPhotocast.plugin

    npgtpo3dautoplugin.plugin

    nsIQTScriptablePlugin.xpt

    webplugin.plugin

     

     

    /Library/Keyboard Layouts:

     

     

    /Library/LaunchAgents:

    at.obdev.LittleSnitchUIAgent.plist

    com.adobe.AAM.Updater-1.0.plist

    com.brother.LOGINserver.plist

    com.displaylink.useragent.plist

    com.divx.dms.agent.plist

    com.divx.update.agent.plist

    com.google.keystone.agent.plist

    com.maintain.CocktailPurgeInactiveMemory.plist

    com.maintain.CocktailSystemEvents.plist

    com.micromat.TechToolProAgent.plist

    com.oracle.java.Java-Updater.plist

    com.parallels.DesktopControlAgent.plist

    com.parallels.vm.prl_pcproxy.plist

    com.trusteer.rapport.rapportd.plist

     

     

    /Library/LaunchDaemons:

    at.obdev.littlesnitchd.plist

    com.adobe.SwitchBoard.plist

    com.adobe.fpsaud.plist

    com.displaylink.usbnivolistener.plist

    com.google.keystone.daemon.plist

    com.maintain.CocktailScheduler.plist

    com.micromat.TechToolProDaemon.plist

    com.microsoft.office.licensing.helper.plist

    com.oracle.java.Helper-Tool.plist

    com.parallels.desktop.launchdaemon.plist

    com.trusteer.rooks.rooksd.plist

     

     

    /Library/PreferencePanes:

    DivX.prefPane

    Flash Player.prefPane

    JavaControlPanel.prefPane

    RapportPreferences.prefPane

    TechTool Protection.prefPane

     

     

    /Library/PrivilegedHelperTools:

    Google Drive Icon Helper

    com.microsoft.office.licensing.helper

     

     

    /Library/QuickLook:

    ParallelsQL.qlgenerator

    iBooksAuthor.qlgenerator

    iWork.qlgenerator

     

     

    /Library/QuickTime:

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

    DivX Decoder.component

    DivX Encoder.component

     

     

    /Library/ScriptingAdditions:

    Adobe Unit Types.osax

    TotalFinder.osax

     

     

    /Library/Spotlight:

    Microsoft Office.mdimporter

    ParallelsMD.mdimporter

    iBooksAuthor.mdimporter

    iWork.mdimporter

     

     

    /Library/StartupItems:

     

     

    /etc/mach_init.d:

     

     

    /etc/mach_init_per_login_session.d:

     

     

    /etc/mach_init_per_user.d:

     

     

    Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

     

    Library/Fonts:

     

     

    Library/Input Methods:

    .localized

     

     

    Library/Internet Accounts:

    V1

     

     

    Library/Internet Plug-Ins:

    CitrixOnlineWebDeploymentPlugin.plugin

    FacebookVideoCalling.bundle

    Google Earth Web Plug-in.plugin

    WebEx64.plugin

     

     

    Library/Keyboard Layouts:

     

     

    Library/LaunchAgents:

    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

    com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.080342B5-98E5-4526-B1B0-2D9 79A4907C8.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.4772010E-8AF7-4EA1-824C-220 8804A0351.plist

    com.divx.agent.postinstall.plist

    com.facebook.videochat.Charles.plist

    com.hp.printerAgent.plist

    com.macpaw.CleanMyMac.helperTool.plist

    com.macpaw.CleanMyMac.volumeWatcher.plist

    com.mlbam.nexdef.plist

    com.spotify.webhelper.plist

    ws.agile.1PasswordAgent.plist

     

     

    Library/PreferencePanes:

     

     

    Library/Services:

    AppDelete.workflow

     

    Step 5:

     

    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null

    iTunesHelper, Google Notifier, uTorrent, Messages, Reminders, AdobeResourceSynchronizer, Google Drive, Caffeine, TotalFinder, Dropbox, WeatherHDMenu

  • 24. Re: My MacBook Pro falls asleep, always!
    alwaysalwayssmile Level 1 Level 1 (0 points)

    I'm seeing some interesting things in there. Lots of names of Apps that I deleted (Using AppDelete or CCleaner) long ago. It looks like I need to do a deeper clean somehow.

     

     

  • 25. Re: My MacBook Pro falls asleep, always!
    Linc Davis Level 10 Level 10 (118,005 points)

    Your system is so heavily modified that, instead of trying to remove the modifications piecemeal, you should erase your boot volume, reinstall OS X, and then go through the initial setup process, importing only your user data and settings from backup — not applications or other files.

    Back up all data to at least two different storage devices, if you haven't already done so. The backups can be made with Time Machine or with a mirroring tool such as Carbon Copy Cloner. Preferably both. You must be certain that you can restore everything to the state it's in now.

    Boot into Recovery (command-R at startup), launch Disk Utility, and erase the startup volume with the default options.This operation will destroy all data on the volume, so you had be better be sure of your backups. Quit Disk Utility and install OS X. When you reboot, you'll be prompted to go through the initial setup process. That’s when you import the data from one of your backups. For details, see here:

    Setting up a new Mac from an old one

    Import only "Users" and "Settings" – not "Applications" or "Other files." Don't import the Guest account, if it was enabled on the old system. After that, run Software Update. If you still have the problem, take the machine to an Apple Store or other authorized service provider for hardware testing.

    If the problem is resolved after the clean installation, reinstall your third-party software selectively. I can only give general guidelines. Self-contained applications that install into the Applications folder by drag-and-drop or download from the App Store are usually safe. Anything that comes packaged as an installer or that prompts for an administrator password is suspect, and you must test thoroughly after reinstalling each such item to make sure you haven't restored the problem.

    Before installing any software, ask yourself the question, "Am I sure I know how to uninstall it without having to start this process all over again?" If the answer is "no," stop.

    Never install any third-party software unless you know how to uninstall it.

  • 26. Re: My MacBook Pro falls asleep, always!
    SwankPeRFection Level 4 Level 4 (1,435 points)

    Makes people wish that OSX had a native Uninstaller in it for apps and/or OS updates.  It's really the worse part about OSX.

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