Skip navigation

How can I get on-line program Help?

369 Views 11 Replies Latest reply: Feb 14, 2013 11:55 AM by dwa46 RSS
dwa46 Calculating status...
Currently Being Moderated
Jan 17, 2013 2:43 PM

How can I get program Help?  When I hit help and click on a topic, a window opens saying I am not connected to internet and that if I am connected, to try again later.  I am connected to the internet, but still can't get through.  I can go to the Apple suppot site, but find it hard to find the topics I am looking for.  It doesn't matter what Apple program in ML  10.8.2 I have open, none will let me get help through them. It is two weeks later and still not able to get on-line help through the open program.  Any ideas?

MacBook Air (13-inch, Mid 2012), OS X Mountain Lion (10.8.2)
  • leroydouglas Level 6 Level 6 (13,450 points)
    Currently Being Moderated
    Jan 17, 2013 3:18 PM (in response to dwa46)

    https://selfsolve.apple.com/agreementWarrantyDynamic.do

     

    if you are still under warranty, you can call in.

     

    MacBook Pro, Mac OS X (10.8.2) 2.4GHz IntelCore i5 320 HD 8GB RAM ParallelsDesktop8.0 iPhone5_iOS6.0.2

  • ~Bee Level 7 Level 7 (30,610 points)
    Currently Being Moderated
    Jan 26, 2013 7:28 PM (in response to dwa46)

    dwa --

     

    This support site is provided us, so that Mac users can share questions and answers with each other.  Would you care to tell us your problem, so that we may be able to help you?

     

    Let us give it a shot.  I bet we can solve this for you.  Free, and you won't have to wait days and days . . .

  • Barney-15E Level 7 Level 7 (33,565 points)
    Currently Being Moderated
    Jan 29, 2013 5:34 PM (in response to dwa46)

    This doesn't sound like the same problem, but you might try deleting the com.apple.help.plist and com.apple.helpviewer.plist from your user Library/Preferences folder. You can get to your user Library by holding down the option key and selecting Library from the Go menu in Finder.

  • ~Bee Level 7 Level 7 (30,610 points)
    Currently Being Moderated
    Jan 29, 2013 5:56 PM (in response to dwa46)

    Yes, they automatically rebuild.  You won't lose anything.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.