Currently Being ModeratedJan 29, 2013 6:14 PM (in response to Judy Barnett)
It's very tough to help if you don't complete your profile and tell us anything about what iMac you have and the version of OS X installed and what update you're referring to or how the printer is connected to your computer.
The first place to start is to open Disk Utility (Applicaitons - Utilities - Disk Utility) and Repair Disk Permissions, do this 2x. If this doesn't work then use Reset the printing system in Mountain Lion
Currently Being ModeratedJan 29, 2013 7:25 PM (in response to Judy Barnett)
Sorry, nothing has changed so I didn't realize I had to update my profile. I will do.
I will try what you suggest, I did repair permissions a few days ago, but may have been before I updated. I have an intel imac, mid 2010, running Mountain Lion, 10.8.2. I received an OSX update a day or two ago which was an HP. Printer is direct wired and I have had to use Preview for the last several years to scan photos.
Thanks, sorry again for the confusion.
Currently Being ModeratedJan 29, 2013 7:52 PM (in response to Judy Barnett)
When I go to preview, import from scanner, the window comes up and I have to "show details" and it will start an overview scan. It gets part way through and I get an error message "Scanner reported an error" An error occurred while communicating with the scanner.
I ran Repair Permissions twice and Verify Disk once. No go. There may just be a new way of accomplishing the scan.
Currently Being ModeratedJan 29, 2013 8:14 PM (in response to Judy Barnett)
Did you reset the printing system per the instructions? If you haven't then please do and then restart in Safe Mode, this will clear some caches.
Currently Being ModeratedFeb 16, 2013 4:06 PM (in response to rkaufmann87)
Hi: Thanks for your responses. I was working on a project and I didn't want to take a chance that resetting the printers would goof up the printing so I just took photos with my slr camera instead of scanning.
I did finally discover that I can scan using Image Capture, although it doesn't give me an overview scan, but will work anyway.