5 Replies Latest reply: Feb 16, 2013 4:06 PM by Judy Barnett
Judy Barnett Level 1 Level 1 (0 points)

You would think I would learn not to update these stupid printers.  Seems like each time I do, I cannot scan.  Was scanning using Preview, but not it won't work.  Anyone know how it works now?

 

Thanks

 

Judy

  • 1. Re: HP 6500A all in one will not scan after update
    rkaufmann87 Level 8 Level 8 (42,145 points)

    Judy,

     

    It's very tough to help if you don't complete your profile and tell us anything about what iMac you have and the version of OS X installed and what update you're referring to or how the printer is connected to your computer.

     

    The first place to start is to open Disk Utility (Applicaitons - Utilities - Disk Utility) and Repair Disk Permissions, do this 2x. If this doesn't work then use Reset the printing system in Mountain Lion

  • 2. Re: HP 6500A all in one will not scan after update
    Judy Barnett Level 1 Level 1 (0 points)

    Sorry, nothing has changed so I didn't realize I had to update my profile.  I will do.

     

    I will try what you suggest, I did repair permissions a few days ago, but may have been before I updated.  I have an intel imac, mid 2010, running Mountain Lion, 10.8.2.  I received an OSX update a day or two ago which was an HP.  Printer is direct wired and I have had to use Preview for the last several years to scan photos.

     

    Thanks, sorry again for the confusion.

     

    Judy

  • 3. Re: HP 6500A all in one will not scan after update
    Judy Barnett Level 1 Level 1 (0 points)

    When I go to preview, import from scanner, the window comes up and I have to "show details" and it will start an overview scan.  It gets part way through and I get an error message "Scanner reported an error"  An error occurred while communicating with the scanner. 

     

    I ran Repair Permissions twice and Verify Disk once.  No go.  There may just be a new way of accomplishing the scan.

     

    Thanks

     

    Judy

  • 4. Re: HP 6500A all in one will not scan after update
    rkaufmann87 Level 8 Level 8 (42,145 points)

    Did you reset the printing system per the instructions? If you haven't then please do and then restart in Safe Mode, this will clear some caches.

  • 5. Re: HP 6500A all in one will not scan after update
    Judy Barnett Level 1 Level 1 (0 points)

    Hi:  Thanks for your responses.  I was working on a project and I didn't want to take a chance that resetting the printers would goof up the printing so I just took photos with my slr camera instead of scanning.

     

    I did finally discover that I can scan using Image Capture, although it doesn't give me an overview scan, but will work anyway.

     

    Thanks again


    Judy