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Scans look faded and blurry - now what?

1151 Views 9 Replies Latest reply: Apr 7, 2014 9:09 AM by stewend RSS
Marlinespike Level 4 Level 4 (1,880 points)
Currently Being Moderated
Jan 29, 2013 7:18 PM

I've been updating my printer/scanner software whenever it comes up in Software update. I notice dthat the scans that I've made in the past few months look blurry, and now that I have some color scans (i.e. bank statement with colot not just B/W) they also look faded.


Is there some way to recallibrate?


I use the Print/Fax >Scanner panel to do the scans.


It's a Canon Pixma 870.


Thanks for any advice.

MBP 13 2.53gHZ/4mb RAM, PB G4 12, 1gHZ/768 mb RAM, OS X.3.9, Mac OS X (10.6.7), Touch 2 gen, Shuffle 1 gen, Nano 2 gen, PM7300/200 416 mb RAM OS
  • PAHU Level 6 Level 6 (14,400 points)
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    Jan 29, 2013 10:11 PM (in response to Marlinespike)

    Instead of using Print & Fax > Scanner to do the scans, open Image Capture and press the Show Details button. Then increase the scanning resolution and then scan a document to see if that improves things.

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Feb 5, 2013 7:30 PM (in response to Marlinespike)

    Do a copy from the platen or ADF to check the scanner. If this copy is okay then at least it is not a physical issue with the scanner. But if the copy looks as bad as the scan then at least you know it is not software/driver related.

  • stewend Level 1 Level 1 (0 points)
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    Apr 6, 2014 10:34 AM (in response to Marlinespike)

    I have the same problem and have narrowed it down to either the Apple Image capture software or some Apple Epson device updates.  When I scan on an older Mac using Epson software color scans from my Epson 610 scanner (2400 dpi max) are nice and crisp and in focus.  When I scan the same exact image on this set up using Image Capture the 4 CMKY colors are offset from each other by a little bit (ie. out of focus).  My particular problem is a have a nice new Macbook Pro retina display running Mavericks and the Epson scanner software will not run under Mavericks because Epson in their infinite wizdom has decided not to support older scanners with their current software.  Therefore I have no good scanner software that works on Mavericks at the moment.  If Apple does not fix this issue I will have to search for a new scanner software that works with my older scanner.  The scanner works just fine and delivers excellent results.  It's the software that is the problem.  I should not have to buy a new scanner or new scanner software because Apple and Epson decide not to support the older devices.  In my view somebody at Apple needs to fix this.  If they are really a design and graphics focused company this should be fixed promptly!  Do you hear us Apple?

  • Eric Root Level 6 Level 6 (13,920 points)
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    Apr 6, 2014 11:06 AM (in response to stewend)

    Apple doesn’t routinely monitor the discussions.


    Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.




    What do you expect Apple to fix? Epson is responsible for updating the printer software, not Apple.

  • stewend Level 1 Level 1 (0 points)
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    Apr 6, 2014 4:35 PM (in response to Eric Root)

    If it is Epson that provides the printer software updates via apple software update then they would be the responsible party. I assumed, perhaps incorrectly that updates via apple software update came from Apple. In any case if Epson were to support their "Epson scan" software for older scanners under newer operating systems I would simply use their software. Unfortunately the Epson scan software stopped working a few Mac OS ago. I did in fact send Epson support a query about this as well. Maybe they will respond with something positive but I doubt it

  • stewend Level 1 Level 1 (0 points)
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    Apr 6, 2014 5:53 PM (in response to Marlinespike)

    I have the same problem.  Looking for replacement software I tried a trial version of VueScan which seems like a good product.  It does not have the same blurry image problem however it only recognizes my scanner at 600 dpi which is the "optical resolution" of the CCD chip.  The original Epson Scan software that used to work a few Apple OS ago also recognizes the Epson "Micro step motor" which yields 600 x 2400 DPI.  I'm guessing with that paid software I would have to interpolate the scans in Photoshop to increase resolution beyond 600 DPI which may not be as good as the hardware resolution achieved via the 600 dpi ccd + the micro stepping motor = 600 x 2400 res.  I wish Epson would just keep their software running on current Apple computers so we could continue to use the older scanners.  I hate buying new equipment or software when the old is working just fine.

  • stewend Level 1 Level 1 (0 points)
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    Apr 7, 2014 9:09 AM (in response to stewend)

    According to the Epson rep I spoke to today the problem does not have a fix from Epson other than purchasing another software such as VueScan or asking Apple to fix the Image capture program to correctly work with my older Perfection 610 scanner.  They no longer support the Epson scan software on Mavericks (which does work correctly on older macs) and do not have a fix for the Image Capture blurry scans.  I also found out by contacting VueScan that their program only supports the optical resolution of the scanner.  In my case the Perfection 610 has optical resolution of 600 dpi however it uses a micro step motor technology that increases the resolution in the direction of the scan head to 2400.  So you end up with a 600 x 2400 dpi scan via the slow moving scan head.  Vue Scan does not support the Micro Step technology so you end up with a 600 x 600 dpi scan.  It seems I cannot win with this legacy scanner.  I have no fix other than paying for new scan software that reduces my effective resolution on my device which I would have to try to make up for by interpolating the scan in photoshop.  This is a sad situation.  I have noticed that Apple Image capture works correctly with other scanners we have in my office.  Given this fact it may be ages if ever that Apple makes changes to support my device.


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