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ipad randomly factory resets itself

2834 Views 11 Replies Latest reply: Feb 10, 2013 3:29 PM by Cscience1 RSS
ChrisLek Calculating status...
Currently Being Moderated
Jan 9, 2013 9:36 PM

Hi All

 

long time reader first time poster, i have an interesting question and hopefully someone will be able to put me onto the right path.

A user in my corporation is having a weird issue with her iPad, on random occasions she will power up her iPad and it will revert back to factory settings, (basically gets the slide to start screen with dark grey background etc) and have to re register and activate the iPad from scratch. This seems to happen to her at random times so there is nothing specific that she is doing to cause the problem.

Now there are a few things that she has on the iPad that no one else has or uses. She does have an exchange account set up on the iPad and with our policy it has been set to wipe the device after 4 failed attempts but she is adament that she has not entered it in 4 times incorrectly (which i believe she hasnt done) she does also have her boss's calendar synced up (via exchange) its basically a fresh install of iOS with only the Citrix application installed and with exchange mail set up, connects to our internal WiFi and also use 3G when away from work.

 

The iPad has been swapped over multiple time thinking it might be something faulty but she has had an iPad 1, 2 and 3 and has had the same problem so that would rule out a faulty iPad (unless she is the unluckiest person in the world).

 

Anyone have any ideas on what could be wrong of if there is something to try out?

 

Thanks

iPad 2, iOS 6.0.1
  • lucafromvic Calculating status...
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    Jan 29, 2013 3:29 AM (in response to ChrisLek)

    Hi there chris sorry to hear about the issues on a user in your corporations ipad do you Leno if she has restored from backup on every ipad she has received?

  • lucafromvic Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jan 29, 2013 8:41 PM (in response to ChrisLek)

    This is obviously a hardware issue is the ipad still in warranty

  • lucafromvic Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jan 29, 2013 9:58 PM (in response to ChrisLek)

    Demand she gets a brand new one out of the box fresh how many replacements has she had for one model

  • gail from maine Level 6 Level 6 (9,970 points)
    Currently Being Moderated
    Jan 29, 2013 10:05 PM (in response to ChrisLek)

    Hi Chris,

     

    I saw one other post from last April that had the same issue - but Exchange only caused the problem with one iPad and others that had the same set-up did not have the problem. I am not familiar with the apps you are referring to, but I think we need to see if we can get some of our big guns on this....

     

    BIG GUNS - any help?

     

    Cheers,

     

    GB

  • lucafromvic Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jan 29, 2013 10:47 PM (in response to ChrisLek)

    I have a friend who's ipad randomly opens,does things and  lieks to turn it self off and reset to factory settings  Apple told them they were told to reset the firmware which is how the the hardware interacts with the software. It fixed all there issues and they have never had a problem again

     

     

     

                                                                                         Here's how to reset the firmware a.k.a DFU MODE

    In order to put your device into DFU mode, with the iPad connected to your computer and turned on or off (it doesn't matter), you must press the "home" and "power" buttons together for EXACTLY 10 seconds at which point you must release "power" but continue to hold "home". After about 15 seconds, the device will enter DFU mode.

     

    There is no way to tell from the screen that this has happened as it will remain blank. If you see the Apple logo, the "connect to iTunes" graphic, or anything but a blank screen, you got the timing wrong. You can just try again until you get it right. It is perfectly normal for the iPad to reset just before the 7 second mark. Do not be put off by this. The timing of your button release must be exactly 10 seconds. It is best not to even look at the screen! You may like to try using your watch or a clock to get the timing precise. Hold both buttons, count to 10 seconds exactly, release the power button but keep holding home. Hope this helps

  • Cscience1 Level 3 Level 3 (705 points)
    Currently Being Moderated
    Feb 10, 2013 3:29 PM (in response to ChrisLek)

    Dont think so. Of you use a iphone charger with ipad. It will charge slower at half the rate. If you use the ipad charger with ipad it will charge alot faster because the ipad has a bigger battery than iphone and uses a 12 watt.

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