Skip navigation

Viber problem on iPhone 4s

1561 Views 7 Replies Latest reply: Jun 5, 2013 5:31 AM by Chamodya RSS
M2theD Calculating status...
Currently Being Moderated
Jan 21, 2013 8:55 AM

Hi, I've been using Viber on my phone for a few years, and recently changed my number over to a work sim card. I tried to update Viber with my new phone number, but I'm not receiving an access code via text or telephone? I'm not sure why I'm not getting it, have tried deleting and reinstalling the app, but it wont let me! I've also tried on my husband's phone number, which is a different network and we're still not getting any access codes... any idea??

 

Thank you

iPhone 4S, Viber problem
  • Meg St._Clair Level 8 Level 8 (37,475 points)
    Currently Being Moderated
    Jan 21, 2013 9:34 AM (in response to M2theD)

    Contact Viber's tech support.

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jan 22, 2013 12:34 PM (in response to M2theD)

    Hi,

    This is an official representative of Viber Media.

     

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn't help, contact our support team at http://support.viber.com and give them the details of the problem.

     

    Let us know if you have any additional questions.

    Thanks,

    Viber

  • depeca Calculating status...
    Currently Being Moderated
    Jan 28, 2013 12:56 PM (in response to M2theD)

    hi viber team i do hav same problem i have deactivate my old sim to use another sim .but somehow i can not get my code throush sms nieither by voicemal,i had reinstall as well delete for 24 hrs still not working .my phone is iphone 4s any idea to help me

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jan 29, 2013 6:06 AM (in response to depeca)

    Hi there,

     

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).


    In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

  • depeca Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 29, 2013 3:34 PM (in response to theViberTeam)

    hi viber team i tried all the possible things as well i use my landline number but its not working, i had waited 24 hrs for reinstall but still its not working i had buy 3 sim of lyca moblie as well gt ,m in spain so is there any problem with my phone its iphone4s

    any idea plj humbly request

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jan 30, 2013 1:57 AM (in response to depeca)

    @depeca -

     

    Have you tried register with a landline (fixed) number, for example? You can do this by receiving the automatic call there. Does it work?

  • Chamodya Calculating status...
    Currently Being Moderated
    Jun 5, 2013 5:31 AM (in response to theViberTeam)

    Hello!
    I can't download viber on my iPhone and I've been trying for several hours now.This is what it says when I try downloading... "Unable to Download Application Viber - Free Phone Calls & Text could not be downloaded at this time". I kept trying and trying several things but nothing worked. Please help! Thanks

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.