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Dropped a piece of glass on the  iSight camera

180 Views 6 Replies Latest reply: Jan 30, 2013 3:48 AM by FelipeV RSS
Alexandr Kovalenko Calculating status...
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Jan 29, 2013 5:11 AM

In the company where purchased the phone refused to change to the new one. they said that the phone is removed from the guarantee. The phone used three weeks phone is not falling not drowning, mechanical interference was not. Status: no scratches, protective film. What do I do? To pay for the repairs yourself or call in independent experts?

iPhone 5, iOS 6.1
  • roaminggnome Level 10 Level 10 (89,165 points)

    You dropped something on the camera?

  • FelipeV Level 5 Level 5 (4,335 points)

    If you dropped a piece of glass on the iPhone and it IS damaged, why should they replace it under the warranty? It is accidental damaged that is not covered.

     

    There is no such thing as a free lunch, you know.  If you are near an Apple store, they will exchange it with out of warranty service. In the US thats $229.

  • FelipeV Level 5 Level 5 (4,335 points)

    Ok, thanks for clarifying.  You could say that the iPhone was defective, but the problem is that Apple in Russia might think it is accidental damage, which is not covered by the warranty.

     

    I really do not know what you can do, besides trying to convince them the damage was not accidental.

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