Currently Being ModeratedJan 29, 2013 5:24 AM (in response to Alexandr Kovalenko)
If you dropped a piece of glass on the iPhone and it IS damaged, why should they replace it under the warranty? It is accidental damaged that is not covered.
There is no such thing as a free lunch, you know. If you are near an Apple store, they will exchange it with out of warranty service. In the US thats $229.
Currently Being ModeratedJan 29, 2013 11:32 PM (in response to roaminggnome)
No. The phone was lying on the bed. I was playing the game then picked up the phone and under it found the glass. with the beginning of't understand where. I repeat one more time the phone is not fell even on the bed even more so on the floor.
Currently Being ModeratedJan 30, 2013 1:06 AM (in response to FelipeV)
Sorry for my bad language skills in English, in my preivous posts i've use Google Translate. Now I ask to help one guy for help me translate my posts.
So, let's go.
1) Situation : my iPhone 5 was liyng on my bed, I've playing Angry Birds. After taking iPhone up in my hands - a cover glass of camera's eye laying down on the bad. I WAS NOT drop a piece of glass ON camera instead and so on - it's mistranslated thing.
2) It's near brand new conditions, I've use It only 3 weeks after purchasing.
3) Device was in Apple's factory protective film. Only behind iSight camera eye film was removed.
4) Device was not dropped, neither.
So, i have 2 questions - why russian Apple Services voided my warranty? Are they can not define cause of iSight's cover glass dropping out or so?
Currently Being ModeratedJan 30, 2013 3:48 AM (in response to Alexandr Kovalenko)
Ok, thanks for clarifying. You could say that the iPhone was defective, but the problem is that Apple in Russia might think it is accidental damage, which is not covered by the warranty.
I really do not know what you can do, besides trying to convince them the damage was not accidental.