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Is MacKeeper a legitimate program?

99433 Views 181 Replies Latest reply: Apr 8, 2014 10:41 AM by thomas_r. RSS Branched to a new discussion.
  • helenfmb Level 1 Level 1 (0 points)
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    Oct 26, 2012 12:27 AM (in response to thomas_r.)

    I'm sorry if it seemed that I was criticising anyone - I didn't mean it to appear that way. All I'm trying to do is give an honest account of how I and 2 of my friends find MacKeeper - we all like it. I don't actually KNOW anyone who has had trouble with it. And I'm inclined to think (though I have no proof) that satisfied customers don't tend to come on forums to big it up. It can be quite scary going against an angry tide! I only got on here by accident really whilst looking for something else, and decided to finally put my side of the MacKeeper case.

  • helenfmb Level 1 Level 1 (0 points)
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    Oct 26, 2012 12:40 AM (in response to Brandon Sky)

    Hello - I just want to put your mind at rest re: MacKeeper. I totally agree with roam, and I have done a lot of research on the internet which backs up the fact that many professional critics like it, but the often savage criticism comes from some of the mac community who may or may not have tried it.

    I have used MacKeeper on an iMac and a MacBook Air for the last 2 years and I had it on a white macbook before that. One of my friends has it on an iMac, the other on a white MacBook (both for 2 years, and another friend has just started up with it, (so we can't count her!)

    However, NONE of us has ever had any issus with it, but just found it to be a useful and well-designed app.

    I have never regretted buying it,and I'm hoping and trusting that I never will.

    There are tutorials included in the app, which if followed, make it quite easy to use.

  • helenfmb Level 1 Level 1 (0 points)
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    Oct 26, 2012 12:51 AM (in response to thomas_r.)

    I like MacKeeper - I have used it for quite a long time, along with friends - and no-one is either paying me, bribing me or offering me jobs to say nice things about it. I'm just telling it as I see it - and if MacKeeper wrecks my sysem in the future I will be the first to change my mind about it.....I'll come on here and own up to my mistake!

  • roam Level 6 Level 6 (13,545 points)
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    Oct 26, 2012 1:51 AM (in response to helenfmb)

    I totally agree with roam, ...

    I try to think independently, and was not recommending this product, nor was I condemming it.

     

    Thomas A Reed in response to my attempted objective research, has said that the developers pay for positive reviews of this software. I have no reason to disbelieve him, for he is a reputable fellow, and consequently this information casts a shadow on any positive review of this product thereafter.

  • helenfmb Level 1 Level 1 (0 points)
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    Oct 26, 2012 2:25 AM (in response to roam)

    I would be imterested in knowing exactly who the developers have paid. We should know, or how can we make informed decisions. They should be named.

  • sfgrip Calculating status...
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    Oct 29, 2012 1:49 AM (in response to Brandon Sky)

    I have no ax to grind in any of this but I do have some personal experience.

    I have a MacBookPro using OSX 10.6.8. Earlier this year I bought MacKeeper to help me find duplicate files and delete them so I could gain more space on my hard drive. After several weeks of running MacKeeper, my system crashed. When I took it in to my local Mac repair store, the guy there told me he was getting quite a lot of business from people who had downloaded MacKeeper. He also said my disc was corrupted and it would have to be replaced. Luckily it was still under warranty.

    I am still looking for a reliable program that will find duplicate files and is SAFE because there seem to be many duplicates on my system and I would love to gain more space but I am very wary of downloading any other such programs because of this experience. And there are hundreds of programs out there just waitng to get inside your Mac.

    Again, this is just my experience with MacKeeper and I certainly do not profess to be an expert in this area.

  • rickhoff Level 1 Level 1 (0 points)
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    Nov 30, 2012 2:13 PM (in response to thomas_r.)

    This begs the question "Is there a legitimate, SAFE, utility for the Mac that the Mac Community recommends as an alternative to MacKeeper?"

  • thomas_r. Level 7 Level 7 (26,960 points)
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    Nov 30, 2012 2:40 PM (in response to rickhoff)

    Most of the functions MacKeeper performs are either absolutely unnecessary or can be accomplished with free software. See Beware MacKeeper.

  • stevejobsfan0123 Level 7 Level 7 (30,500 points)
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    Dec 14, 2012 10:44 PM (in response to helenfmb)

    helenfmb wrote:

     

    I would be imterested in knowing exactly who the developers have paid.

    Look in the mirror...

     

    No legitimate user on these forums recommend MacKeeper. There are some that argue that it is not malware (including Thomas), but none recommend installing it. They make you pay what you can do for free, to say the least.

  • seventy one Level 6 Level 6 (8,500 points)
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    Dec 15, 2012 1:52 AM (in response to rickhoff)

    The general concensus is that you need no utility at all.   At times when you get that irrational fear (I get it) that something is amiss, ClamXav is as much as you need.

  • helenfmb Level 1 Level 1 (0 points)
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    Jan 30, 2013 4:24 AM (in response to stevejobsfan0123)

    I really believe there's an Anti-Mackeeper Cult!!! I stand by everything I've said. It's always been very useful for me and my friends who have it...and there are many. I'm not a technical expert and I find it very user-friendly, and on a total of 3 devices at the moment it has done everything it claims to do.

  • thomas_r. Level 7 Level 7 (26,960 points)
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    Jan 30, 2013 5:41 AM (in response to helenfmb)

    It's certainly true that sometimes people here do have unreasoning aversions to certain pieces of software that are undeserving of such ire. In the case of MacKeeper, it has a history of causing problems. Zeobit seems to have put a lot of effort into fixing those issues over the years, and so some of the reasons that people originally disliked MacKeeper are no longer valid.

     

    However, there are still some ethical issues with regard to the company's behavior. They have been known, over the years, to give people compensation of all kinds for positive reviews. As one example, not long ago they offered their users free upgrades in exchange to posting comments on sites like MacUpdate and Download.com. (MacKeeper's rating on those sites went from one star to five stars literally overnight.)

     

    They also registered a domain very similar to a product that competed with them in one area (clamxav.org, similar to the legitimate site clamxav.com) and posted a very misleading "review" of ClamXav followed by a big green Download button that went to the MacKeeper site. (That site is still there, though without the redirection to the MacKeeper site now. It's possible the site may have transferred ownership, but the domain is now managed by a service designed to hide the true ownership of the site, so nobody knows for sure.)

     

    Given these problems, as well as the fact that most of the functions that MacKeeper provides are actually unnecessary, there are some very good reasons why MacKeeper is worth avoiding... whether all the folks in the "Anti-MacKeeper Cult" are aware of such things or not.

  • John Kitchen Level 3 Level 3 (635 points)
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    Apr 1, 2013 3:00 AM (in response to roam)

    For what it's worth here are my observations.

     

    roam is quoting a Cult of Mac article, and Cult of Mac is a reseller of MacKeeper.

     

    The only positive postings from a user (helenfmb) have not identified any specific benefits of MacKeeper.

     

    The only postings with substance and content are critical of MacKeeper and the behavior of the company behind it.

     

    I have no axe to grind here, either.  I just came looking because I received an email from Cult of Mac offering a deal on MacKeeper.  My conclusion is that, at best, it's a solution looking for a problem.

  • seventy one Level 6 Level 6 (8,500 points)
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    Apr 1, 2013 3:31 AM (in response to John Kitchen)

    Not quite.   It is a problem looking for another problem.

  • softwater Level 5 Level 5 (5,370 points)
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    Apr 1, 2013 4:11 AM (in response to Lukian)

    Lukian wrote:

     

    And no, you cannot buy it in the AppStore - go and try to find it. (Not in my country version, anyway)

     

    MacKeeper is marketed in the App Store under the name 911 Bundle. I believe it is available worldwide.

     

    It is made by Zeobit, the same developer, and is essentially a 'MacKeeper Lite' that will provide you with persistent nags to purchase its big brother.

     

    I believe that MacKeeper must have a number of satisfied customers, like helenfmb. I fail to see how it could have survived this long without them.

     

    That doesn't change the fact that it has more dissatisfied customers than any other piece of software I've ever come across (at least in the Mac world), and that a large portion of those dissatisfactions are a result of MacKeeper causing severe operational and performance problems that in some cases have led to irretrievable data loss. So much is documented in the comments on my site (link at the end of this post) that others have mentioned, and indeed elsewhere around the web.

     

    If you want to take the risk, go ahead and take the risk. The questions I would ask myself are:

     

    1. What does this program do that really needs doing?

    (The answer to this is 'very little', as every mac expert and Genius Store employee will tell you)

     

    2. Can any of the things it does that I actually need be done by either cheaper or safer software?

    (The answer to that is yes; just tell us what it is you think you need and we'll tell you what you should actually do; AFAIK, MacKeeper doesn't do anything that can't be done for free).

     

     

     

    When people start believing product developers (with an obvious vested interest) over the community of users (who have no obvious vested interest) on the grounds that there must be a "conspiracy", I'd suggest you take a step back and ask yourself which is really the most plausible explanation.

     

    Uninstall instructions for the infected:

     

    http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper

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