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Apple ID Problems with itunes match.

895 Views 2 Replies Latest reply: Jan 30, 2013 5:57 AM by ejpre RSS
Kingbrit Calculating status...
Currently Being Moderated
Jan 30, 2013 4:01 AM

Hi all,

 

I have a MBP and an iMac both using the same apple id within itunes.

 

The laptop seems to run itunes match fine, showing my files in the cloud and offering the options to turn off and update itunes match within the store menu in itunes.

 

The imac however only shows the option to turn on itunes match. When i select this I am prompted to sign into my apple id to add the computer but upon doing this I am greeted with the message that

 

This computer is already associated with an apple id.

You can use iTunes Match on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 56 days.

 

Problem is, Ive only ever used this one apple id with this imac that Ive had for over two years.

 

Can anyone help or offer any suggestions?

 

Many thanks!

 

Screen Shot 2013-01-30 at 11.53.01.png

iMac (27-inch Mid 2010), OS X Mountain Lion (10.8.2)
  • ejpre Level 3 Level 3 (780 points)
    Currently Being Moderated
    Jan 30, 2013 4:57 AM (in response to Kingbrit)

    Is it possible there are user accounts on this Mac, even guest accounts? This usually means that someone re-downloaded previously purchased content using their AppleID. This has to with the confusing and stupid rules about "association" vs "authorization". In order to play music, you need to authorize it, and any number of AppleIDs can authorize music on one computer, but in order to re-download music, including Match, you need to *associate* the computer with the ID, and this can only be done for one ID *per computer* (not per account), and it can only change every 90 days.

     

    34 days ago was Christmas.  I'm going to take a wild guess you had visitors? Perhaps a child home from college? I'm asking because that's what happened to me. My son came home from college and re-downloaded one TV episode on his account, locking out my Match for 90 days!

     

    In my case, I emailed Apple Store support and they reset the counter. I'm guessing they'll dot the same for you.

     

    Then go right to feedback and complain about this fantastically stupid policy!!

  • ejpre Level 3 Level 3 (780 points)
    Currently Being Moderated
    Jan 30, 2013 5:57 AM (in response to Kingbrit)

    (ranting a bit now...)

     

    One of the many annoying things about his policy (and there are many to choose from) is that it doesn't require admin privilieges to associate an AppleID with a computer, so anyone with enough privilege to run iTunes (which is everyone, unless you explicitly block them) can screw up your Match service.

     

    This is even more problematic with iTunes 11, where all previous purchases appear right in the library as cloud content as soon as someone signs into their Apple account, making it very tempting to click on them.

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