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Password locked.

548 Views 4 Replies Latest reply: Jan 30, 2013 7:02 AM by danielfernau RSS
Ozzie1969 Calculating status...
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Jan 30, 2013 6:58 AM

Daughter's iPad mini is password locked and she forgot the password. Any ideas?

  • KarenSelena Level 4 Level 4 (1,905 points)
    Currently Being Moderated
    Jan 30, 2013 6:59 AM (in response to Ozzie1969)

    Unfortunately, you must restore it in iTunes on your computer.   There is no way to retrieve a forgotten pass lock code.

     

    You will need to restore your device from the same computer that you most recently synced to, and restore the device. See - http://support.apple.com/kb/HT1414.

     

    If it has been disabled after entering the wrong passcode - http://support.apple.com/kb/HT1212.

  • Diavonex Level 9 Level 9 (58,555 points)
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    Jan 30, 2013 6:59 AM (in response to Ozzie1969)

    If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup).

     

    If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.

     

    You may have to force iPad into Recovery Mode

     

    http://support.apple.com/kb/ht1808

  • Diavonex Level 9 Level 9 (58,555 points)
    Currently Being Moderated
    Jan 30, 2013 6:59 AM (in response to Ozzie1969)

    Recovery Mode

     

     

    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.

     

     

    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.

     

     

    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.

     

     

    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.

     

     

    Note: Data will be lost. You may have to repeat the above many times.

  • danielfernau Calculating status...
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    Jan 30, 2013 7:02 AM (in response to Ozzie1969)

    Hi Ozzie1969,

     

    If you forget your passcode, you will be unable to use your iPad until you restore it from a backup on your computer. Otherwise you must restore/reset the iPad with iTunes (click on "restore").

     

    You may be able to reset the passcode by restoring the device.

    1. Connect the device to the computer with which you normally sync and open iTunes.
      Note: If iTunes prompts you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes", below.
    2. Right-click the device in the left column and select Back up.
    3. When the backup is complete, select Restore.
    4. When finished, restore from your most recent backup.

     

     

    Daniel Fernau


    MacBook Pro, OS X Mountain Lion (10.8.2)

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