Currently Being ModeratedJan 27, 2013 11:58 AM (in response to nessdufrat)
Did you use this process (starting out with this page):
or did you get there by starting here and then click on add/register products:
Personally, I always use the first link I provided and the second one to simply check that everything is there or look at my repair history.
Edit: I don't know if the second link will work - I didn't feel comfortable leaving it since it was showing my user name - not sure if that was because I was signed in. I will try to find a way to post it without showing my information.
Currently Being ModeratedJan 27, 2013 12:04 PM (in response to babowa)
I used the first one. It didn't work (I mean, it registered it, seemingly, but then the products didn't appear), then I tried with the second one, with the "add/register". Same thing. When I checked with the serial number, it's written "this serial number is already registered with another apple ID"...
Currently Being ModeratedJan 27, 2013 12:15 PM (in response to nessdufrat)
Well, then, I'd guess that a call to Apple or a visit to the Genius Bar would be in order to figure out why you get this message - did you buy it used from someone? Did you use a different Apple ID?
Currently Being ModeratedJan 30, 2013 7:30 AM (in response to babowa)
That must be it. I got it used from someone (when I was saying "I bought some new apple products, I meant I just bought some apple products"), but the person told me they de-registered the product on their page, so maybe once it's been registered, it's forever. Anyway, I guess it's not that important if I don't put the products on my profile as long as I have all the boxes and the receipts...
What tricked me into believing it had worked was the fact that the website didn't complain at all when I entered the serial number, and said that I would receive an email. I thought it would write something like "this product has been registered to somebody else", like when I tried to register my iPod and it was already registered under my other apple ID which I had totally forgotten about.
Currently Being ModeratedJan 30, 2013 9:05 AM (in response to nessdufrat)
Since you bought it used from someone, did the seller tell you if Lion was preinstalled on that machine or if he upgraded it to Lion? I'd recommend you deal with the problem now (or you will have to deal with it at some point):
It's a very important point because: if someone buys Lion (or Mountain Lion) at the app store, that license is not transferable and is forever tied to the Apple ID used to purchase it. What that means is that you (with a different Apple ID) will never be able to reinstall the OS, which may be necessary for various reasons. The seller was obliged to erase the drive and reinstall the original OS.
If it came with Lion preinstalled, the seller may make a one time transfer of the license (which may mean an email to iTunes Apple ID support to "relinquish" his rights to the Lion license).
Just out of curiosity: have you tried to use the recovery option (Command + Option + R) while restarting to see if you can 1) access Disk Utility to wipe the drive and 2) the option to download the OS is available? This would be the window you'd get:
Currently Being ModeratedJan 30, 2013 9:19 AM (in response to babowa)
Normally, it's preinstalled. I didn't even think about it, since the computer was bought mid-2012, and I got mine (same one) at the same period, and it was shipped with Lion.
I just tried the recovery option, for a reason I can't explain at all, it never found my wireless network, even though I had my macbook air on the side connected to it without problem. I tried entering the name and inputing my password, but it kept telling me the password was wrong, and I'm absolutely positive it was the right one (I've been using the same wireless password for the past 8 years, so I'm starting to know it pretty well).
This was strange.
I'm pretty sure the seller will never take the time to transfer his license, now that he has the money and I have the computer ^^
And BTW, I have my own license of Lion, so I guess it wouldn't be a problem, I would just enter my apple ID. Is that correct ?
Currently Being ModeratedJan 30, 2013 9:37 AM (in response to nessdufrat)
1. If your (old) one had Lion preinstalled, then no, that license is only good on that computer (anything preinstalled is only licensed to that one computer).
2. If you bought Lion at MAS, then yes, you can use it.
If it's #1, you can use your own Apple ID and purchase Lion at MAS, then invoke recovery, erase and install. (As a thought, why bother with Lion - if you're going to spend money, just buy Mountain Lion as long as your hardware meets the specs).
Which would mean: if you buy Mountain Lion, you can use it on both machines....