14 Replies Latest reply: Apr 14, 2013 8:06 AM by Roger Wilmut1
vtheviper Level 1 Level 1 (0 points)

I've tried everything. Here is my podcast RSS feed:

 

http://feeds.feedburner.com/GoodKetchup

 

Any idea what I need to change? When I try to submit, all it says is that iTunes had difficulty downloading episodes. Please help, I really want to get this podcast off the ground!

 

Thanks


iTunes podcast submission
  • 1. Re: iTunes wont recognize my RSS feed...
    Robert Walch Level 4 Level 4 (1,430 points)

    The issue is you are hosting your media files on Dropbox. 

     

    This has been discussed on the board before.

     

    https://discussions.apple.com/message/20981722#20981722

     

    Essentially - you need to give up on Dropbox as your media host and find a real podcast host that works with iTunes - and that means it supports byte range requests.

     

    libsyn.com is one such host.

     

    Regards,

     

    Rob W

    libsyn

  • 2. Re: iTunes wont recognize my RSS feed...
    vtheviper Level 1 Level 1 (0 points)

    I would love to use libsyn but it only has 50mb of hosting? My first episode is 89mb, how does it work?

  • 3. Re: iTunes wont recognize my RSS feed...
    Robert Walch Level 4 Level 4 (1,430 points)

    Libsyn has different levels of service.

     

    For $15 a month you get 250 MB of new uploads in any 30 day window.  Once a file is over 30 days old - it no longer counts against your upload quota and moves to "archive" which frees up space for more uploads.  Files in "archive" continue to download as before - they just no longer count against your upload quota.  As long as your account is active your files will continue to download regardless of how old they are.

     

    We also have 400 MB, 800 MB and 1,500 MB accounts. 

     

    Let me know if you have any other questions - rob at libsyn dot com

     

    Rob W

    libsyn

  • 4. Re: iTunes wont recognize my RSS feed...
    Roger Wilmut1 Level 9 Level 9 (65,525 points)

    For once Dropbox is not to blame. You media file URL is

     

    http://archive.org/stream/1-ZeroDarkThirtyAndSyriana

     

    This, when entered in a browser, downloads a small file which when clicked opens a stream in iTunes. This won't work in a podcast: you must provide a direct URL to an mp3 or other suitable file. The test is when you go to the URL in Safari the file plays directly in Safari.

     

    iTunes cannot make any use of this streaming file, and as it does not display episodes which don't have playable media it is showing your podcast as empty.

     

    You need to host your mp3 file on an ordinary web server (and Robert's right - not Dropbox), and it needs to be one capable of handling 'byte range requests' (Dropbox doesn't). If you can provide a direct URL to the media file it's possible to check this. If you are looking for a new server you need to get them to confirj this facility before committing yourself.

  • 5. Re: iTunes wont recognize my RSS feed...
    Robert Walch Level 4 Level 4 (1,430 points)

    Roger - I saw the following in his feed.

     

    https://dl-web.dropbox.com/get/Good%20Ketchup/1%20-%20Zero%20Dark%20Thirty%20and %20Syriana.mp3?w=AADTEP1yUN-KZqdWLxcfIfzH7Bwci29sODNOcEoWcjhOsg

     

     

    I think he updated his feed since the original post.

  • 6. Re: iTunes wont recognize my RSS feed...
    Roger Wilmut1 Level 9 Level 9 (65,525 points)

    Robert Walch wrote:

     

    I think he updated his feed since the original post.

    I wondered if that was the case, since I assumed you hadn't dreamed it . Unfortunately his modification has made matters worse.

  • 7. Re: iTunes wont recognize my RSS feed...
    vtheviper Level 1 Level 1 (0 points)

    Ok, Robert Walch, my partner and I would like to get the 250MB per month. I know, after reading, I've screwed up the past attempts, can I start from scratch using libsyn?

  • 8. Re: iTunes wont recognize my RSS feed...
    Robert Walch Level 4 Level 4 (1,430 points)

    Yes - you can start over - email rob at libsyn dot com and I will help you out.

     

    Rob W

  • 9. Re: iTunes wont recognize my RSS feed...
    Awesomelyblessed Level 1 Level 1 (0 points)

    I used the following feed to load in iTunes. When I test the feed in iTunes, it allowed me to subscribed. However, when I went through the process to set up the podcast, it timed out on me when I tried to go verify the appleID via my e-mail. As a result, I was not assigned a User ID and the minister I am working with can not find the confirmation e-mail. I have contacted iTunes numerous times. Is there a way to start over?

     

    http://www.freeconferencecall.com/itunes/itunes.asp?id=7124321100:373110#

  • 10. Re: iTunes wont recognize my RSS feed...
    Roger Wilmut1 Level 9 Level 9 (65,525 points)

    Please when you have a question start your own thread rather than tacking on to someone else's, which can make matters get confusing for everyone.

     

    Your podcast does not appear to be available in the Store so I assume the sumissions process has failed. It can be subscribed to in the iTunes application, but there are some errors which may be upsetting the Store (which is a different program).

     

    The top line of your feed should read

     

    <?xml version="1.0" encoding="UTF-8"?>

     

    The second line is redundant: I don't know whether it's presence is causing confusion, but I should remove it.

     

    You should also remove the commented-out rant: again I don't know whether it's upsetting the Store but it's possible.

     

    You would also be more likely to succeed if your feed URL was a direct link with the .xml extension.

     

    Your media file URLs use CGI to access them - although the iTunes application doesn't seem thrown by this the Store might be - you should provide a direct URL to the file ending with the .mp3 extension.

     

    Your 'PubDate' tags should not have 'AM' - this is redundant.

     

    You haven't set an iTunes Category; it would be preferable do do so - choose from the list here:

     

    http://www.apple.com/itunes/podcasts/specs.html#categories

     

    There are a number of errors which shouldn't be fatal but should be addressed. Your episodes have no 'itunes:duration' tags - this can cause issued in the Store. Your 'enclosure' tags do not have the 'length' attribute which carried the file size in bytes.

     

    Your post suggests you haven't got an Apple ID to use as an iTunes login - is this in fact the case? This is a requirement. If you don't have a login, go to http://appleid.apple.com and set up and ID.

     

    You may find it helpful to read this page on making podcasts:

     

    http://rfwilmut.net/pc

  • 11. Re: iTunes wont recognize my RSS feed...
    Awesomelyblessed Level 1 Level 1 (0 points)

    All I have is an url. What program can I sue to see and correct the errors. I am good at programming but new to podcasts. Is this something that if I subscribed/paid for services you could correct to get us going. If so, please let me know how much and where I need to go.

  • 12. Re: iTunes wont recognize my RSS feed...
    Roger Wilmut1 Level 9 Level 9 (65,525 points)

    Awesomelyblessed wrote:

     

    All I have is an url.

    What URL? The Store page? - I can't find your podcast by searching so I assume there isn't a Store page.

     

    How did you make your feed? I would assume you hand-wrote it since you placed the commented out section at the top (which I can't make any sense of - why do you think you need this).

     

    You can edit the feed in a plain text editor such as TextEdit (in plain text mode, not Rich Text) as long as you make sure not to save it with .txt on the end. The page about making podcasts which I linked to includes a sample basic feed so you can see what one should look like.

     

    If you used a program or online service to make your feed it is in that that you should be making any changes.

  • 13. Re: iTunes wont recognize my RSS feed...
    legoman410 Level 1 Level 1 (0 points)

    I am using Google Sites to host my podcast, available to anyone. But yet iTunes will not download it.

    The blogger is http://ctntechpodcast.blogspot.com/

    And the feed link is http://feeds.feedburner.com/CtnTechnologyPodcast

     

    Please help! I need it on iTunes as soon as possible.

  • 14. Re: iTunes wont recognize my RSS feed...
    Roger Wilmut1 Level 9 Level 9 (65,525 points)

    I almost missed noticing your post - please start a new thread when you have a question rather than tacking onto a four-month old thread.

     

    Your feed is not a podcast feed. Alhough you have for some reason a lot of links in the description, you have no 'enclosure' tag containing the URL of a media file, as is required by iTunes. As the feed is evidently originally constructed in Blogger, you will have to look there to see how to correct this - at the moments it is in effect only a blog feed and you need to make it specifically a podcast feed.