13 Replies Latest reply: Jan 30, 2013 10:20 AM by Emblem180
Emblem180 Level 1 Level 1 (0 points)

Hi,

I had a podcast in the iTunes store (Disembodied Voices was the name), but at some point it became outdated. I asked iTunes to delete it, and it was, my plan being to submit the new feed and start over. (In retrospect, a bad idea.) However, when submitting the podcast, I now get an error message saying that the feed has already been submitted.

The original feed was:

http://thedvcast.com/feed/

Here is the feed I want to submit:

http://feeds.feedburner.com/theDVcast

Although I'm now using FeedBurner instead of getting it straight from WordPress, the source still comes from the original. Regardless of which one I try to submit, I get the same error. It's been suggested that changing the feed's name might do the trick, but as a WordPress.com user, I don't think that's possible.

It all seems to come down to a glitch in the iTunes store system, which-- naturally-- I have no power over. WordPress support sent me to iTunes support and iTunes support sent me here. Is there a way to get that feed on iTunes now that the original podcast has been removed? Short of starting a brand new blog, I seem to be locked out entirely.

Thanks very much for your time,

Stephen


Windows 7
  • 1. Re: Podcast submission error
    Roger Wilmut1 Level 9 Level 9 (65,485 points)

    There is a bug in the automated part of the submission process which will tell you a feed has already been submitted even if it's been removed. The workaround is to change the title of the feed slightly.

  • 2. Re: Podcast submission error
    Emblem180 Level 1 Level 1 (0 points)

    Hi Roger-- sorry for the large gap in my replying, and thanks for the info. That does seem to be the trouble, but since I use Wordpress.com, I don't believe there's a way to change my feed title direclty. Altering the Feedburner information doesn't seem to help.

     

    If you have any suggestions as to anything I could do, I'm all ears! Otherwise, it seems my only option is switching blogs or staying off iTunes.

     

    Thanks again,

     

    Stephen

  • 3. Re: Podcast submission error
    Roger Wilmut1 Level 9 Level 9 (65,485 points)

    I was talking about the title of the podcast, not the filename of the feed - which were you trying to change? Your title is 'Dismbodied Voices' and it's that you should change if you can. You could for example put a hyphen in - just so that to the Store it looks like a different podcast. As your feed URL doesn't seem to be affected by the name, you should be able to change it back once accepted.

  • 4. Re: Podcast submission error
    Emblem180 Level 1 Level 1 (0 points)

    Hm, I guess I misunderstood what you meant. I can change the blog's site title via Wordpress along with the Feedburner title/address; but iTunes always rejects the URL straight away, locking me out of further action. Am I missing a step?

  • 5. Re: Podcast submission error
    Roger Wilmut1 Level 9 Level 9 (65,485 points)

    Are you getting the 'already submitted' error or something else?

  • 6. Re: Podcast submission error
    Emblem180 Level 1 Level 1 (0 points)

    Yep, I've been getting that same error. I attempted to submit a different feed for a different podcast just to see what happened, and that one went through without issue, so there's definitely something suspicious going on with this particular URL.

  • 7. Re: Podcast submission error
    Roger Wilmut1 Level 9 Level 9 (65,485 points)

    There is now no file at that address: http://feeds.feedburner.com/theDVcast - presumably because you've changed the feed filename: as it's a Feedburner feed it seems unlikely there's a problem with it but if you like to post the new feed URL I can check it.

  • 8. Re: Podcast submission error
    Emblem180 Level 1 Level 1 (0 points)

    Right, yes, I forgot to include an updated link, but it should be working now. Here's the current version: http://feeds.feedburner.com/the-DVcast

     

    Thanks for the continued help; much appreciated.

  • 9. Re: Podcast submission error
    Roger Wilmut1 Level 9 Level 9 (65,485 points)

    ....

  • 10. Re: Podcast submission error
    Roger Wilmut1 Level 9 Level 9 (65,485 points)

    The feed now works and can be subscribed to in iTunes. There are some minor errors: you have html codes in some of your 'itunes:subtitle' and 'itunes:summary' tags and these will display, not render, in iTunes and look messy - stick to plain text. Several of your episodes have multiple 'enclosure' tags - only the first will be seen by iTunes. These will not cause problems in the Store.

     

    However, the serious issue is that you are hosting your mp3 files on Dropbox. We have had endless complaints that Dropbox doesn't handle requests from the Store properly, resulting in the files not being seen: and furthermore it doesn't handle 'byte-range requests' (the method used by iPhones for downloading podcasts, where part of the file is requested at a time rather than the whole thing - this is required, and the Store will not accept podcasts where the server cannot handle this).

     

    You need to host your media files on an ordinary website server, making sure before committing yourself that it can handle byte range requests.

  • 11. Re: Podcast submission error
    Emblem180 Level 1 Level 1 (0 points)

    Ah, I didn't realize Dropbox could be such a problem. I'll probably switch over to Libysn (which seems to be the simplest, most effective hosting/publishing choice), but is the current situation causing the submission error? Otherwise I still seem to be stuck in the same place. I've definitley put Dropbox-hosted podcasts on the iTunes store in the past, but I'm willing to try just about anything!

  • 12. Re: Podcast submission error
    Roger Wilmut1 Level 9 Level 9 (65,485 points)

    I can't say for sure, of course, not having access to any internal information about the Store. However I have seen situations where, apparently inexplicably, episode files are accessible to the iTunes application but not to the iTunes Store, so if that's what's happening here it would certainly cause rejection.

     

    Looking back over this thread, the initial problem seems to be the 'already submitted' one - normally changing the title of the podcast will get round this; if it hasn't it's difficult to see what else you can do. You've also changed the feed filename, and that ought to be sufficient.

     

    If there is a Dropbox problem you wont get that particular error, more likely a simple rejection or a notice about byte range requests. You should move from Dropbox anyway, it causes nothing but problems.

  • 13. Re: Podcast submission error
    Emblem180 Level 1 Level 1 (0 points)

    Thanks Roger, you've been a great help. I suppose we can't really dig any deeper into this problem without, as you said, knowing what's going on under the hood. I'm waiting to hear back from iTunes customer support, so hopefully they'll have a solution. I'll keep probing the problem from different angles and, in the meantime, migrate from Dropbox.

     

    Thanks again!