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My iphone 5 suddenly died.

76417 Views 132 Replies Latest reply: Apr 13, 2014 6:16 PM by Viper760 RSS Branched to a new discussion.
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myiphoneisgolden Level 1 Level 1 (0 points)
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Jan 30, 2013 3:07 AM

My iphone 5 suddenly died. It will not turn on when I plug it in. It was working well the night before and nothing happened to it over night.  The battery was charged.

iPhone 5, iOS 6.1
  • RJM Level 1 Level 1 (10 points)
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    Jan 30, 2013 9:04 AM (in response to myiphoneisgolden)

    This just happened to me too.

     

    I applied the the recent iOS update on Monday night.  I started having reception problems with my phone yesterday afternoon (on every call the reception was bad, but the other person heard me fine).  I used some co workers phone at work, that are also on AT&T, and their recption was fine.

     

    I did a backup and restore last night of the iOS update, that that fixed the recption problem.  My phone was fine last night and today, reception, apps, internet on and off WiFi, iMessages, txt messages, etc.

     

    Now, it just died a mintue ago.  Phone was fully charged and nothing will bring it back to life.

     

    Anyone else having this issue?

     

    iPhone 5 with 8 GB

    iPhone ringer was set to mute (with the orange showing)

    AT&T

  • RJM Level 1 Level 1 (10 points)
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    Jan 30, 2013 9:06 AM (in response to RJM)

    I was looking on Google, found something, tired it and it woked:

     

    • Toggle the "silent button" above the volume rocker back and forth 2 times
    • Press the home button and also the sleep button at the same time. the apple logo will appear right after.

    All seems well now, but very strange.

  • davidg2013 Level 1 Level 1 (0 points)
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    Mar 25, 2013 9:29 PM (in response to RJM)

    My phone just died as well, it was working fine and I was using it normally and then it just was suddenly dead.  No obvious reason and no response to normal actions.  Luckily, this advice about holding the home and sleep buttons together (plus perhaps toggling the silent button helped which I also did) worked, though I had to wait a couple of seconds after letting go before seeing the Apple logo.

     

    Boy was that scary!  I had it in an Otter case, which I removed when trying to fix, perhaps some moisture was trapped by that.  Also, had switched the silent on and off earlier today, so perhaps there is a problem there.  I just hope it doesn't happen again.

  • agarwal_ashish07 Level 1 Level 1 (0 points)
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    Apr 9, 2013 11:21 AM (in response to myiphoneisgolden)

    My phone just died as well,it was working fine and I was using it normally and then it just was suddenly dead .I got shocked that what happens to such highest value iphone,what must be the reason,not any I know from my side.I google it than come to a solution of toggling the silent button and other combinations suddenly it just switch on after wating couples of seconds I can see the Apple sign.Really that was the worst moment for me.

     

    I dont know what was that but I really want Apple to seriously look into that issue,I  want to thank RJM for finding out the solution.

    Really not expecting this from iphone.Now i dont ever want to be a victim of that otherwise I will surely apply for the replacement as after warranty I can't afford its service charges.

  • Lawrence Finch Level 7 Level 7 (24,535 points)
  • PanTRee Level 1 Level 1 (0 points)
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    Apr 16, 2013 7:08 AM (in response to RJM)

    I lost my iphone5 to  sudden death, and even could not try anything by myself as it have no open parts or things to do. Being busy in strict business routine and a sim which cant be supported by any other phone i thought of bearing some losses due to leads which would have been lost meanwhile.THX RJM for your valuable advice. It works....

  • sakina145 Level 1 Level 1 (0 points)
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    Apr 29, 2013 8:20 AM (in response to RJM)

    Tried this. It worked after iphone 5 jus switched of randomly.

    Thank you

  • JakeBrady Level 1 Level 1 (0 points)
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    May 5, 2013 2:56 PM (in response to myiphoneisgolden)

    Holy **** that was scary!!  Tried the same thing and was very relieved that it worked!!  Maybe a few more toggles and stuff but some combo of it worked!!

     

    Thanks RJM

  • Honzo504 Level 1 Level 1 (0 points)
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    May 17, 2013 8:51 PM (in response to myiphoneisgolden)

    Omg this just happened to me!!! However, after flicking the silent/ringer switch and holding the home and sleep button I was able to fix it. Thank you so much!

  • shreyashree Level 1 Level 1 (0 points)
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    May 26, 2013 5:29 AM (in response to myiphoneisgolden)

    Omg all of sudden happend to me also.....its was dead.....and became too hot...i searched at google and came across holding home and sleep button together... voila here came the apple logo.....what a relief....thanks a lot :-)

  • averagebear007 Level 1 Level 1 (0 points)
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    May 30, 2013 2:19 AM (in response to myiphoneisgolden)

    Seconding the other people, the solution of toggling the ringer switch + holding the home and power buttons at the same time also worked for me! Although I had to let go of the buttons and then the Apple logo appeared...that was a super painful two seconds. The phone quickly powered up after that and everything worked as normal. I made a Genius Bar appointment before I found the way to fix this and even though it seems fine now I'm still planning to go in and ask them why the heck this happens. Thanks for helping me and others, RJM

  • Lawrence Finch Level 7 Level 7 (24,535 points)
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    May 30, 2013 5:45 AM (in response to averagebear007)

    There is nothing mysterious here. This is a standard procedure documented in the manual to reboot the phone. Except you don't have to toggle the ringer switch. Just hold HOME and SLEEP at the same time until an Apple logo appears, which will take 10-20 seconds of holding.

  • averagebear007 Level 1 Level 1 (0 points)
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    Jun 1, 2013 4:43 PM (in response to Lawrence Finch)

    The fix might not be so mysterious, but I would certainly like to know why I had to resort to it in the first place. Is it a software failure? Hardware? I feel super uncomfortable not knowing the cause as I have no way of knowing what will trigger it again.

  • Lawrence Finch Level 7 Level 7 (24,535 points)
    Currently Being Moderated
    Jun 1, 2013 4:47 PM (in response to averagebear007)

    You mean you have NEVER had to reboot your computer? Never gotten a Blue Screen of Death in Windows, or a kernel panic in OS X or Linux? The iphone is a computer. The operating system can crash, just like it can with any other computer.

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