Currently Being ModeratedJan 30, 2013 10:55 AM (in response to MetallicAsh)
Make sure there's no external USB hub and if you can try a different USB cable.
I had to restore one of mine a few montsh ago - it gave errors with one microUSB cable but worked with another.
Currently Being ModeratedJan 30, 2013 12:22 PM (in response to MetallicAsh)
Yes, that might be worth doing. Did you buy it there? Should still be under warranty anyway.
Personally I think it's daft they don't provide a micro USB lead in the box as it is needed to fix things when they mess up - hardly an expensive item to include.
You could call the Cardiff store and see if they'll restore it for you:
029 2055 6800