Currently Being ModeratedJan 16, 2013 10:55 PM (in response to Emblem180)
There is a bug in the automated part of the submission process which will tell you a feed has already been submitted even if it's been removed. The workaround is to change the title of the feed slightly.
Currently Being ModeratedJan 29, 2013 2:39 PM (in response to Roger Wilmut1)
Hi Roger-- sorry for the large gap in my replying, and thanks for the info. That does seem to be the trouble, but since I use Wordpress.com, I don't believe there's a way to change my feed title direclty. Altering the Feedburner information doesn't seem to help.
If you have any suggestions as to anything I could do, I'm all ears! Otherwise, it seems my only option is switching blogs or staying off iTunes.
Currently Being ModeratedJan 29, 2013 2:53 PM (in response to Emblem180)
I was talking about the title of the podcast, not the filename of the feed - which were you trying to change? Your title is 'Dismbodied Voices' and it's that you should change if you can. You could for example put a hyphen in - just so that to the Store it looks like a different podcast. As your feed URL doesn't seem to be affected by the name, you should be able to change it back once accepted.
Currently Being ModeratedJan 29, 2013 3:30 PM (in response to Roger Wilmut1)
Hm, I guess I misunderstood what you meant. I can change the blog's site title via Wordpress along with the Feedburner title/address; but iTunes always rejects the URL straight away, locking me out of further action. Am I missing a step?
Currently Being ModeratedJan 30, 2013 7:55 AM (in response to Roger Wilmut1)
Yep, I've been getting that same error. I attempted to submit a different feed for a different podcast just to see what happened, and that one went through without issue, so there's definitely something suspicious going on with this particular URL.
Currently Being ModeratedJan 30, 2013 8:19 AM (in response to Emblem180)
There is now no file at that address: http://feeds.feedburner.com/theDVcast - presumably because you've changed the feed filename: as it's a Feedburner feed it seems unlikely there's a problem with it but if you like to post the new feed URL I can check it.
Currently Being ModeratedJan 30, 2013 9:04 AM (in response to Emblem180)
The feed now works and can be subscribed to in iTunes. There are some minor errors: you have html codes in some of your 'itunes:subtitle' and 'itunes:summary' tags and these will display, not render, in iTunes and look messy - stick to plain text. Several of your episodes have multiple 'enclosure' tags - only the first will be seen by iTunes. These will not cause problems in the Store.
However, the serious issue is that you are hosting your mp3 files on Dropbox. We have had endless complaints that Dropbox doesn't handle requests from the Store properly, resulting in the files not being seen: and furthermore it doesn't handle 'byte-range requests' (the method used by iPhones for downloading podcasts, where part of the file is requested at a time rather than the whole thing - this is required, and the Store will not accept podcasts where the server cannot handle this).
You need to host your media files on an ordinary website server, making sure before committing yourself that it can handle byte range requests.
Currently Being ModeratedJan 30, 2013 10:05 AM (in response to Roger Wilmut1)
Ah, I didn't realize Dropbox could be such a problem. I'll probably switch over to Libysn (which seems to be the simplest, most effective hosting/publishing choice), but is the current situation causing the submission error? Otherwise I still seem to be stuck in the same place. I've definitley put Dropbox-hosted podcasts on the iTunes store in the past, but I'm willing to try just about anything!
Currently Being ModeratedJan 30, 2013 10:11 AM (in response to Emblem180)
I can't say for sure, of course, not having access to any internal information about the Store. However I have seen situations where, apparently inexplicably, episode files are accessible to the iTunes application but not to the iTunes Store, so if that's what's happening here it would certainly cause rejection.
Looking back over this thread, the initial problem seems to be the 'already submitted' one - normally changing the title of the podcast will get round this; if it hasn't it's difficult to see what else you can do. You've also changed the feed filename, and that ought to be sufficient.
If there is a Dropbox problem you wont get that particular error, more likely a simple rejection or a notice about byte range requests. You should move from Dropbox anyway, it causes nothing but problems.
Currently Being ModeratedJan 30, 2013 10:20 AM (in response to Roger Wilmut1)
Thanks Roger, you've been a great help. I suppose we can't really dig any deeper into this problem without, as you said, knowing what's going on under the hood. I'm waiting to hear back from iTunes customer support, so hopefully they'll have a solution. I'll keep probing the problem from different angles and, in the meantime, migrate from Dropbox.