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Podcast submission error

703 Views 13 Replies Latest reply: Jan 30, 2013 10:20 AM by Emblem180 RSS
Emblem180 Calculating status...
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Jan 16, 2013 4:07 PM

Hi,

I had a podcast in the iTunes store (Disembodied Voices was the name), but at some point it became outdated. I asked iTunes to delete it, and it was, my plan being to submit the new feed and start over. (In retrospect, a bad idea.) However, when submitting the podcast, I now get an error message saying that the feed has already been submitted.

The original feed was:

http://thedvcast.com/feed/

Here is the feed I want to submit:

http://feeds.feedburner.com/theDVcast

Although I'm now using FeedBurner instead of getting it straight from WordPress, the source still comes from the original. Regardless of which one I try to submit, I get the same error. It's been suggested that changing the feed's name might do the trick, but as a WordPress.com user, I don't think that's possible.

It all seems to come down to a glitch in the iTunes store system, which-- naturally-- I have no power over. WordPress support sent me to iTunes support and iTunes support sent me here. Is there a way to get that feed on iTunes now that the original podcast has been removed? Short of starting a brand new blog, I seem to be locked out entirely.

Thanks very much for your time,

Stephen

Windows 7
  • Roger Wilmut1 Level 9 Level 9 (64,065 points)
    Currently Being Moderated
    Jan 16, 2013 10:55 PM (in response to Emblem180)

    There is a bug in the automated part of the submission process which will tell you a feed has already been submitted even if it's been removed. The workaround is to change the title of the feed slightly.

  • Roger Wilmut1 Level 9 Level 9 (64,065 points)
    Currently Being Moderated
    Jan 29, 2013 2:53 PM (in response to Emblem180)

    I was talking about the title of the podcast, not the filename of the feed - which were you trying to change? Your title is 'Dismbodied Voices' and it's that you should change if you can. You could for example put a hyphen in - just so that to the Store it looks like a different podcast. As your feed URL doesn't seem to be affected by the name, you should be able to change it back once accepted.

  • Roger Wilmut1 Level 9 Level 9 (64,065 points)
    Currently Being Moderated
    Jan 29, 2013 11:28 PM (in response to Emblem180)

    Are you getting the 'already submitted' error or something else?

  • Roger Wilmut1 Level 9 Level 9 (64,065 points)
    Currently Being Moderated
    Jan 30, 2013 8:19 AM (in response to Emblem180)

    There is now no file at that address: http://feeds.feedburner.com/theDVcast - presumably because you've changed the feed filename: as it's a Feedburner feed it seems unlikely there's a problem with it but if you like to post the new feed URL I can check it.

  • Roger Wilmut1 Level 9 Level 9 (64,065 points)
    Currently Being Moderated
    Jan 30, 2013 8:52 AM (in response to Emblem180)

    ....

  • Roger Wilmut1 Level 9 Level 9 (64,065 points)
    Currently Being Moderated
    Jan 30, 2013 9:04 AM (in response to Emblem180)

    The feed now works and can be subscribed to in iTunes. There are some minor errors: you have html codes in some of your 'itunes:subtitle' and 'itunes:summary' tags and these will display, not render, in iTunes and look messy - stick to plain text. Several of your episodes have multiple 'enclosure' tags - only the first will be seen by iTunes. These will not cause problems in the Store.

     

    However, the serious issue is that you are hosting your mp3 files on Dropbox. We have had endless complaints that Dropbox doesn't handle requests from the Store properly, resulting in the files not being seen: and furthermore it doesn't handle 'byte-range requests' (the method used by iPhones for downloading podcasts, where part of the file is requested at a time rather than the whole thing - this is required, and the Store will not accept podcasts where the server cannot handle this).

     

    You need to host your media files on an ordinary website server, making sure before committing yourself that it can handle byte range requests.

  • Roger Wilmut1 Level 9 Level 9 (64,065 points)
    Currently Being Moderated
    Jan 30, 2013 10:11 AM (in response to Emblem180)

    I can't say for sure, of course, not having access to any internal information about the Store. However I have seen situations where, apparently inexplicably, episode files are accessible to the iTunes application but not to the iTunes Store, so if that's what's happening here it would certainly cause rejection.

     

    Looking back over this thread, the initial problem seems to be the 'already submitted' one - normally changing the title of the podcast will get round this; if it hasn't it's difficult to see what else you can do. You've also changed the feed filename, and that ought to be sufficient.

     

    If there is a Dropbox problem you wont get that particular error, more likely a simple rejection or a notice about byte range requests. You should move from Dropbox anyway, it causes nothing but problems.

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