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HT3526: Adding additional media format support to QuickTime

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HT3526 Lost my QuickTime MPEG-2 Playback Component and Time Machine

412 Views 9 Replies Latest reply: Jan 31, 2013 11:48 AM by babowa RSS
birdy176 Level 1 Level 1 (5 points)
Currently Being Moderated
Jan 29, 2013 9:08 PM

Just spent non-productive 90 minutes with 2 male techies, no names given, a Ms A., Ms S., a Mr. B and a supervisor A.

 

The first of these told me that I should re-install the two Snow Leopard disks I had received in the mail since that version includes the Quick Time MPEG-2 component. When I assured him that I had only one S.L. disk, he called for the intervention of another collleague.

 

Not so, according to the next techie, #2. S. L. came on only one disk and the item should be in the Time Machine. Told him TM stopped working when I installed Snow Leopard.

 

He then passed me on to Ms A., to whom I retold my troubles in all its inglorious details. She apologized and assured me that Ms S. could find my purchase order for the component but it would take a few minutes to pass that message on to her.

 

Ms S. told me ten minutes later that the forwarded message from Ms A. merely told her to take over my query which turned out NOT to be within her area of expertese. After repeating my thrice-told novel I was turned over to Mr. B. (#5) who told me that Snow Leopard is not compatible with apps from Leopard for which I had originally purchased the component.

 

He now sought the assistance of Super A., the sixth person I had the distinct pleasure to talk to after over an hour on the wire. He asked for permission to take over my screen to look for the component in the Time Machine the access to which I had lost since upgrading to Snow Leopard. My search shows almost 200 GB on the Time Machine recorded over two years.

 

He agreed and assured me that a Snow Leopard upgrade would NEVER cause the loss of any files and that opening the Time Machine and holding down the Option button would give me  that access. We failed to find anything relating to my purchase and he suggested I re-purchase the app. although I was able to give him date, case and purchase order number but the bean counters do not have records going back to 2010.


After we hung up I was not able to replicate entering the Time Machine's recording made before the upgrade in Novermber 2012. Thus I could not recover the Apple email which confirmed my original purchase of the MPEG component nor anything else recorded over the previous 14 months.

 

 

With the loss of 35% of Apple's market share I can understand that nobody of any authority would risk his job approving a free product repacement.

 

Am thoroughly disgusted with Apple Care whose paid-for subscription had expired after 3 years.

 

 



  • babowa Level 7 Level 7 (22,060 points)

    I have had occasion to download the MPEG 2 component again, So I went to my account at the Apple store and looked under purchases. I do not know if they have a cut off date but when I tried it the last time I was able to download it again.

     

    Aside from this, do you have any other problems or questions?

  • babowa Level 7 Level 7 (22,060 points)

    Regarding your MPEG component: if you can find a copy of your invoice, then you can show them that; if not, I don't know what to suggest if their own records "disappear" after a given time. I saved the installer after the last time, so I can reinstall if it should become necessary. FWIW: that playback component is included in Mountain Lion; however, if you use something like MPEG Streamclip to convert your videos (I use it a lot), that still needs it.

     

    As for your Time Machine problems: unfortunately for you, I do not ever use Time Machine - I much prefer different types of backups, so I am woefully ignorant on that subject, except to give you this link to the all-encompassing articles from our TM guru, Pondini:

     

    http://pondini.org/OSX/Home.html

     

    http://pondini.org/TM/FAQ.html

     

    If those don't answer your questions, post back and I'll see if I can get his attention.

  • babowa Level 7 Level 7 (22,060 points)

    Thanks for your kind words! No, these forums are strictly user to user with volunteers trying to help others. And I have gotten expert advice here myself! Most of us don't do it for the points  - they say they are "reputation" points, but I can easily ruin my reputation all by myself, thank you - I don't need help with that!

     

    And yes, the component was a download. If you are able to access old TM backups, then go to an old one and see if you can find the component using this file path:

     

    HD > Library > Quicktime > AppleMPEG2Codec.component.

     

    If you find it - and these are instructions for regular files, not files contained in Time Machine backups since I don't know how they work - you can hold down Option key and copy/drag the component onto your desktop - that will creat a copy and leave the original where it is. You could then simply follow above path and drag it there.

  • babowa Level 7 Level 7 (22,060 points)

    As I said, I don't use TM (main reason: I have no control over the backups), but - and this is just a shot in the dark: since TM gets rid of old backups to make room for newer ones, could it be that your TM disk was full and all the older ones were deleted by TM?

     

    So you do have backups from Nov 2012 on? Have you tried my file path to see if you can find your old component in one of the backups? As for a senior rep to tell you that they won't cover a measly $20 purchase is a bit, well, measly. If you can't find an old one, I'd cough up the $20, and - important!!!!! Before you click it to install it, make a copy of it to a safe place (Documents folder or external drive (better), but not a TM drive). Then install it.

  • babowa Level 7 Level 7 (22,060 points)

    The record of installation could just be the "receipts" file (every install gets recorded with that - that is, if you're using the OS installer and not just dragging an app into the applications folder).

     

    Anyway, it's your decision and you need to do what you feel comfortable with. Glad to have been of some help.

     

    FWIW, I'm near the border of OR & WA.

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