Skip navigation

4s - tried update but phone now not working

199 Views 4 Replies Latest reply: Jan 30, 2013 2:36 PM by Broony82 RSS
Broony82 Calculating status...
Currently Being Moderated
Jan 30, 2013 12:25 PM

Can anyone help?

 

Went to sync phone last night and got prompted to do the new update. I started doing this however half way through got a message saying could not be completed.

 

Now my phone shows USB and Itunes picture (recovery mode?) and when plugged in to itunes nothing happens, it doesn't appear in itunes. Phone can't be restored/recovered until itunes recognises i've plugged it in right?

 

Any suggestions please?

iPhone 4S, iOS 5.0.1
  • brad805 Level 5 Level 5 (7,285 points)
    Currently Being Moderated
    Jan 30, 2013 1:00 PM (in response to Broony82)

    Open current iTunes on your computer. Connect iPhone to computer with USB Cable. Hold both home and power buttons of iPhone for about 20 seconds until iTunes recognizes iPhone. Click the Restore button of iTunes.

  • brad805 Level 5 Level 5 (7,285 points)
    Currently Being Moderated
    Jan 30, 2013 1:35 PM (in response to Broony82)

    Try DFU Mode Restore. DFU Mode. Open iTunes on computer. Connect iPhone to computer with USB cable. Hold both Home and Power button, after exactly 10 seconds release the Power Button, keep holding the Home button until iTunes recognizes iPhone in Recovery Mode, usually about 20 seconds time. If the iPhone screen is black, blank this is DFU Mode. Click the Restore button of iTunes. DFU Mode can be difficult to enter sometimes, just keep trying. DFU Mode is a black, blank screen with iTunes saying Recovery Mode.

     

    If still problem, and if there is Warranty or AppleCare make Genius reservation or set up Service and take or send to Apple for resolution. If no coverage, clean iPhone charging port with clean toothbrush and small amount of Isopropyl Alcohol. Try different USB cable, try different computer.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.