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Gray, duplicated songs

404 Views 4 Replies Latest reply: Jan 30, 2013 4:58 PM by Kacey RSS
Kacey Calculating status...
Currently Being Moderated
Jan 29, 2013 1:47 PM

My iPod has roughly 60 songs that it has duplicated. The duplicates have gray text, no cover art, cannot be played, and cannot be deleted. They show up in my music library as separate songs, so although I only have about 350 songs, my iPod says I have about 400. There are three songs that I deleted from my iPod ages ago that show up like this too, as well as one song that my iPod deleted on its own and kept the gray version. Solutions?

 

(Note: The USB ports on my computer no longer function, so I can't sync with a computer)

iPod touch, iOS 6
  • lllaass Level 10 Level 10 (135,070 points)
    Currently Being Moderated
    Jan 29, 2013 2:26 PM (in response to Kacey)

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Unsync all music and resync

    - Reset all settings

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                 

    iOS: How to back up           

    - Restore to factory settings/new iOS device.

    -  Make an appointment at the Genius Bar of an Apple store.

    Apple Retail Store - Genius Bar

  • lllaass Level 10 Level 10 (135,070 points)
    Currently Being Moderated
    Jan 30, 2013 2:42 PM (in response to Kacey)

    Are you sure those two songs were not purchased with a different account?

    Are thy listed in your purchase history?

    iTunes Store & Mac App Store: Seeing your purchase history and order numbers

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