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iPhone 5 cold shut down / crash

23255 Views 50 Replies Latest reply: Mar 20, 2014 10:21 AM by Matt8523 RSS
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Jim Little Level 2 Level 2 (185 points)
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Dec 28, 2012 8:05 AM

I've been skiing with my iPhone 5 for the last few weeks, and have had a problem with the iPhone shutting down in cold conditions.  If the ambient temperature is below about freezing, the iPhone 5 will go from about 50-60% battery indication to shutting down and showing the "dead battery" logo when you try and turn it back on.  If I warm it up in an inner pocket it will restart and show 50% battery again.  I generally keep my iPhone in an outer chest pocket designed for cell phones on my ski jacket.  I've moved the phone to an inner pocket and problem goes away.  But that causes problems with getting to the phone for calls/etc, and also is an issue in terms of moisture.  I skied for years with prior iPhone models including the iPhone 1-4 models, and never had this problem.  I suspect it is something to do with the mostly metal case.  I've done a full software restore and didn't change this.  I'm planning to take it to the Apple Store next time I'm near one and see what they say.

  • cdub22 Calculating status...
    Currently Being Moderated
    Dec 29, 2012 4:52 PM (in response to Jim Little)

    I'm having the same problem while skiing. I never had the problem with iPhone 4. Let me know if you hear anything from apple.

  • Balien Calculating status...
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    Dec 30, 2012 10:06 AM (in response to Jim Little)

    Went skying this weekend and it happened to 3 of us. It was -17c and either iPhone 4 or 4s would shut down if out of pocket for more than 3 min or so. The phone reported low battery with 85% actual charge left then shut down. I think it's just a mater of being quick to put the phone in your warm pocket.

  • a.kennedy Calculating status...
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    Jan 22, 2013 5:13 PM (in response to Jim Little)

    Glad to hear I'm not imagining things... this is exactly what is happening when I run outside with my new iphone 5 (purchased a couple of weeks ago). I had no problems with my iphone 3G. As you say, keeping it in an inner layer causes moisture problems. Interested to see what Apple says about the issue.

  • srettie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 25, 2013 4:41 PM (in response to Jim Little)

    I have been having ths same issues the cold weather makes sense because I got my phone the day they were released and it never shutdown.  Since december it seems to shutdown after walking outside, taking pics sledding, and has really been a issue with some real cold temps in North Bay Ontario Canada

  • Lawrence Finch Level 7 Level 7 (24,500 points)
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    Jan 25, 2013 5:04 PM (in response to srettie)

    From the specs:

     

    • Operating ambient temperature: 32° to 95° F (0° to 35° C)
    • Nonoperating temperature: −4° to 113° F (−20° to 45° C)
    • Relative humidity: 5% to 95% noncondensing
    • Maximum operating altitude: 10,000 feet (3000 m)
  • srettie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 25, 2013 5:20 PM (in response to Lawrence Finch)

    so some how they have found a way to make the 5 the least robust of the iphones to date.  THis has never been a issue with my 3gs or any owner of a 4 or 4s that also happens to live where it likes to snow? What gives, if this was standard operating for a phone in the north no one would own them?

  • etunar Calculating status...
    Currently Being Moderated
    Jan 26, 2013 6:39 AM (in response to Jim Little)

    I am having similar problems when I am out hiking. The phone just shuts down randomly and doesn't turn back on until it is warmed up.

     

    If it is simply a safety feature against cold weather, it's not helping at all.

  • etunar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 26, 2013 7:37 AM (in response to Jim Little)

    Thanks for that post Jim. I had a feeling it may have something to do with the aluminum case design, so your explanation explains this perfectly..

  • Lawrence Finch Level 7 Level 7 (24,500 points)
    Currently Being Moderated
    Jan 26, 2013 9:56 AM (in response to Jim Little)

    I think the situation is that earlier iPhones performed better than the specs required, and the iPhone 5 doesn't (although this is a small sample to go by and it could be just a limited number of phones).

     

    One possible reason is that glass is a fair insulator, but aluminum is an excellent conductor. So replacing the glass back with aluminum causes the phone to radiate heat faster.

  • ahaven02 Calculating status...
    Currently Being Moderated
    Jan 30, 2013 2:40 PM (in response to Jim Little)

    I just had the same problem. I went outside for maybe 10 minutes to take pictures and my phone went from about 60% to telling me I had 20% left, then 10% about 15 seconds later. And then when I clicked dismiss on the notification that said 10% left, it said I had 1% and then shut down a second later. I never had this problem with my iphone 3gs which I had out in the cold before christmas, which was when I got my new iphone 5. And it's only 16 degrees F right now, I can't imagine what it'll do tomorrow if I go out when it's gonna be -20! I did switch my case to a rubber one though instead of a hard case because I think that may have been one of the reasons it got cold so fast. So you could try a warmer case. They even have little knit sweater iphone holders you can get, which would probably keep it warm enough that you could leave it in the outside pocket of your jacket.

  • Liquid25x Calculating status...
    Currently Being Moderated
    Feb 15, 2013 5:48 PM (in response to Jim Little)

    Same thing happened to me today. It was about -4C. A little windy. My phone kept shutting down with 60% battery. I eventually got the red dead battery symbol. I have my phone in a Lifeproof case. It did not seem to offer any additional protection from the windchill. I keep my phone in an outside pocket of my ski jacket. Goretex pro shell fabric completely wind and weatherproof. Not insulated though. This is the first phone of MANY that I have owned that had this problem. Blackberry's, samsungs, htc's..... And I have had those phones In Much colder environments.

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