1 Reply Latest reply: Jan 30, 2013 3:05 PM by Winston Churchill
Andrew Pirkola Level 1 Level 1 (0 points)

The Apple TV update has been hanging for 3 hours on "Step one of two: preparing update" - it has already finished downloading.


Has anyone else experienced this or have any advice?


This is the first streaming Apple TV (720p limit).

AppleTV 2, iOS 6.1
  • 1. Re: Stalled Apple TV to iOS6.1 update
    Winston Churchill Level 10 Level 10 (81,985 points)

    You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:

    Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

        1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

        2.    Connect the micro USB cable to the Apple TV and to your computer.

        3.    Reconnect the power cable (only for Apple TV 3)

        4.    Open iTunes.

        5.    Select your Apple TV in the Devices list, and then click Restore.

    On the other hand you may be able to simply start the update again.