If you discover a trojan program is running on your computer then look to the following information for assistance:
1. A recent discussion on the Apple Support Communities: MacDefender Trojan.
2. An excellent site devoted to Mac Malware: Macintosh Virus Guide
3. Another site for removing MacDefende, et.al.: MAC Defender Rogue Anti-Virus analysis and Removal
4. A new removal utility - MacDefenderKiller
Removing strange software can be a task. The following outlines various ways of uninstalling software:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a Startup item or a Log In item. Startup items are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the Delete [-] button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead. Download Easy Find at VersionTracker or MacUpdate.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Note that you must have this software installed before you install software you may need to uninstall. Uninstallers won't work if you install them after the fact. Here is a selection:
For more information visit The XLab FAQs and read the FAQs on removing software and dealing with spyware and malware.
After removing all the components of the software you may have to restart the computer to fully disable the software. This will be the case when removing software that has installed a daemon. After the daemon has been removed you need to restart the computer to stop the daemon. Alternatively, you can kill the daemon process using the Terminal application or Activity Monitor.
Are you talking about the MacDefender malware/scareware? If you have this on your computer, open activity monitor and look for the MacDefender process, double click on it and force quit the process. Open you r applications folder and drag MacDefender to the trash. Go to system preferences and go to accounts logiin items look for anything related to MacDefender hightlight it and hit the minus sign to remove it. Open finder and look in the sidebar for your user account, go to library look in application support and remove anything realted to MacDefender, go back to library and look in preferences and remove MacDefender .plist if it is there. Go back to finder and search for MacDenfender, remove all instances of it. Do a Spotlight search for same. This may aslo be showing up as MacProtector instead of Macdefender. You can download and install ClamXav which is Mac. It will help protect against malware. You can activate the Clam Sentry feature which will monitor files in real time. Access this feature by going to ClamXav preferences. When asked what folder to watch just enter a / so it will monitor you entire system. Remember there are no viruses for Mac. For malware take precautions for anything online that might prompt you to enter your admin password. Hope this helps,
Is Apple support unprepared to help people or are they trying to avoid admitting there was this exploit?
These are user-to-user forums where everyday folk post "technical" questions and offer answers to each other voluntarily. No one here works for Apple nor does Apple get involved in responding.
If you want direct support from Apple, call them.
I was reading up on this on serveral websites and came across this link, I hope it helps!
Other than that, you should try Sophos Anti-Virus for Mac, it is completely free!