12 Replies Latest reply: Sep 29, 2013 7:01 AM by KiwiDan
jenmhewitt Level 1 Level 1 (0 points)

I just got an Apple TV 3 a couple weeks ago, have already successfully downloaded one movie and watched it with no problems.  I downloaded another (Hunger Games) movie this week and when I turned my Apple TV on to watch it, it said "Hunger Games is now ready to watch, click to play" however when I click to play it says it will be ready to play in 28 hours or so.  The movie is completely downloaded so I am not sure why it won't play.  I have tried resetting my Apple TV and unplugging it and the router.  Puchased all movies through iTunes.  Please let me know if you have any suggestions! Thank you!

  • 1. Re: Apple TV won't play my downloaded movie
    vazandrew Level 6 Level 6 (14,045 points)

    Is this a movie in your iTunes library or one you are renting through the Apple TV?

     

    If it's the latter then it isn't downloaded but it is buffering and starts once enough has loaded to play without interuption.

     

    Check speedtest.net

    Check istumbler or netstumbler for interference (try ethernet if on wifi)

    Make sure you're on ISPs DNS

  • 2. Re: Apple TV won't play my downloaded movie
    BenFinklea Level 1 Level 1 (15 points)

    Use Google’s Public DNS Server To Fix Apple TV Streaming Problems

     

    1. Navigate to Settings >> General >> Network and select Configure TCP/IP.

     

    2. Select “Manually” next to Configure IP.

     

    3. Dont change the IP address or the Subnet Mask and Router Address. Just click "Done".

     

    4. Set the DNS Address screen with the following: 008.008.008.008 and click “Done.”

     

    You should now be able to stream more smoothly on your Apple TV.

     

     

    If this works for you, please buy a cup of coffee for a complete stranger or some other selfless, random act of kindness.

  • 3. Re: Apple TV won't play my downloaded movie
    jenmhewitt Level 1 Level 1 (0 points)

    It is a purchased movie in my itunes library.  I just checked on it now and it says the movie will be ready to play in 11 hours so at least its doing something? On the tv screen it looks like the movie is about halfway loaded.

  • 4. Re: Apple TV won't play my downloaded movie
    vazandrew Level 6 Level 6 (14,045 points)

    Are you in the Tv shows or computers section?

     

    It sounds like you're under Tv Shows - purchased, which means its streaming from iCloud. The rules I mentioned before apply.

     

    If you want to use home-sharing to stream local content from iTunes then you need to go to Computers

  • 5. Re: Apple TV won't play my downloaded movie
    jenmhewitt Level 1 Level 1 (0 points)

    I'm in the movies section on the Apple TV, home sharing is set up.  I did plug the ethernet cord directly, called Apple they said that I most likely need to call the company of my router (Cisco) and have them open TCP ports.  Guess that will be my next step!  Thank you for the help!

  • 6. Re: Apple TV won't play my downloaded movie
    vazandrew Level 6 Level 6 (14,045 points)

    Sorry I meant movies - Purchased (not TV shows). If you are in the Movies section then you are streaming from iCloud and not using home-sharing. Go to Computers if you want to go that route.

     

    For internet streaming

     

    You need to check speedtest.net

     

    6mbps required for instant 720p

    8mbps for 1080p

     

    You can change to SD in the settings

     

    Make sure DNS is set to ISP's (Settings - network - congifure TCP/IP - Automatic)

  • 7. Re: Apple TV won't play my downloaded movie
    WeaponX004 Level 1 Level 1 (0 points)

    BenFinklea

    Re: Apple TV won't play my downloaded movie

    Aug 30, 2012 6:47 AM (in response to jenmhewitt)

    Use Google’s Public DNS Server To Fix Apple TV Streaming Problems

     

    1. Navigate to Settings >> General >> Network and select Configure TCP/IP.

     

    2. Select “Manually” next to Configure IP.

     

    3. Dont change the IP address or the Subnet Mask and Router Address. Just click "Done".

     

    4. Set the DNS Address screen with the following: 008.008.008.008 and click “Done.”

     

    You should now be able to stream more smoothly on your Apple TV.

     

     

    If this works for you, please buy a cup of coffee for a complete stranger or some other selfless, random act of kindness.

    Like (0) Reply

     

     

    This method worked for me! Thanks so much I am glad to be done with this issue.

  • 8. Re: Apple TV won't play my downloaded movie
    Brent Eveleth Level 1 Level 1 (0 points)

    I've got ATV 3rd gen, with the same problem: movies in iTunes did not play via my network (wired or wirelessly) Following BenFinklea's advice of changing the DNS to Google's public DNS servers (008.008.008.008) did the trick. Movies play almost instantly; no buffering time, no spinning wheel of boredom, just movie. Thanks for the tip!

     

    For clarification if you are attempting this solve, when navigating to Settings > General > Network > Configure TCP/IP on your AppleTV, the DNS Address screen is the fourth setting; DO NOT change IP Address, Subnet Mask or Router address.

  • 9. Re: Apple TV won't play my downloaded movie
    ellenmpls Level 1 Level 1 (0 points)

    Thank you, thank you.  I switched my DNS to Google's 8.8.4.4 (8.8.8.8 didn't work for me). My movie immediately started playing. Now it's stalled out at 2 minutes. We'll see...**** Apple. Why can't it just work?!

  • 10. Re: Apple TV won't play my downloaded movie
    vazandrew Level 6 Level 6 (14,045 points)

    You need to use the ISPs DNS. Anything else will not be guaranteed to work. If you are still experiencing the issue after that then there are other areas to look into regarding the network

  • 11. Re: Apple TV won't play my downloaded movie
    KyleBrawner Level 1 Level 1 (10 points)

    The person behind me at Starbuck's will be very happy because of you.  Thank you for the quick fix on the buffering issue.  It was driving me insane!!!  You da man!

  • 12. Re: Apple TV won't play my downloaded movie
    KiwiDan Level 1 Level 1 (0 points)

    You are the bomb, Starbucks is on the schedule this week!