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TS3899: iOS: Troubleshooting Mail

Learn about iOS: Troubleshooting Mail

TS3899 Cannot send an email due to "does not allow relaying"  What is this and how to correct?

123 Views 2 Replies Latest reply: Jan 31, 2013 5:52 AM by Joggeralso RSS
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Jan 30, 2013 6:46 PM

I have an iphone 4s.  I have two email accounts set up on AOL.  I am using the same server for sent email on both accounts.  The two accounts have been working fine for almost a year.  Now when I try to send an email on my secondary account I get a message that the email cannot be sent due to the server not allowing relaying.  I do not know what that means or how to correct it.  I would appreciate any input on how to correct this.

Thanks in Advance for any help!!

iPhone 4S, iOS 6.1, None
  • GeekBoy.from.Illinois Level 4 Level 4 (2,730 points)

    The message means that your email server thinks you are an outside user trying to connect to them and send email to someone not on their system.  This most often happens when your sending email address is not from the same domain as the emails server you are trying to use.  You might have a typo in your email address or in the server name.


    My ISP used to give me that message when I was trying to send email while using AT&T cellular data network connections.  It would work fine if I was on wifi, but not on cellular data.


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