HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

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Babydoll101

Q: When I open a web page the screen gets dark and not responding

Screen ges dark and non- responding can't get out of it frozen

iPad 2

Posted on Jan 30, 2013 9:54 PM

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Q: When I open a web page the screen gets dark and not responding

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  • by King_Penguin,

    King_Penguin King_Penguin Jan 30, 2013 10:03 PM in response to Babydoll101
    Level 10 (133,666 points)
    iTunes
    Jan 30, 2013 10:03 PM in response to Babydoll101

    Try clearing Safari's cache : Settings > Safari > Clear Cookies And Data (Clear Cache on iOS 4) and also Clear History

     

    If that doesn't work then try closing Safari via the taskbar and then re-open it : from the home screen (i.e. not with Safari 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Safari app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.

     

    A third option is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • by Murphyslaw982,

    Murphyslaw982 Murphyslaw982 Oct 14, 2013 7:20 AM in response to King_Penguin
    Level 1 (0 points)
    Oct 14, 2013 7:20 AM in response to King_Penguin

    Easy enough.  This worked.   Thank you.