5 Replies Latest reply: Feb 1, 2013 3:10 AM by sky-pix
sky-pix Level 1 Level 1 (0 points)

Hi,

 

This morning (Europe time), I started Safari and went to my mail tab. A mesage told me that 'for security reasons' my Apple ID had been disabled and I should go to 'iforgot.apple.com' to reset my password.

 

I followed the on-screen instructions, entered my Apple ID and then opted to 'answer security questions'. This I did and the system accepted my replies. I then selected a new password which I entered twice.

 

The password was accepted by the system and the on-screen instructions told me that I could now access my account.

 

I went back to icloud.com and put in my Apple ID and the NEW password. Up came the message that 'for security reasons' my Apple ID had been disabled and I should go to ... hang on, I just did that.

 

I tried the new password on my iPhone. That was rejected too.

 

Strangely enough, I needed to use the new password to get into this forum, so why did THAT work yet I'm still loked out of my icloud/mail account?

 

Hope someone can figure this out?

 

Thanks for your time.

 

Stu

  • 1. Re: icloud lock-out ...
    Winston Churchill Level 10 Level 10 (81,980 points)

    Did you receive an email asking you to verify the password change.

  • 2. Re: icloud lock-out ...
    lincolnshirepoacher Level 1 Level 1 (0 points)

    Me too.  I'm in exactly this situation.  In answer to Winston Churchill's question - I can't receive any emails on my iCloud account because I can't access it.

  • 3. Re: icloud lock-out ...
    sky-pix Level 1 Level 1 (0 points)

    As I said, I changed the password (which was accepted by the system as I was then sent on to the next step in the process). Each time I went back to icloud.com, the same message came up telling me to change my password.

     

    I then rang the Apple helpline here and after 1hr 20mins of talking with a junior engineer, spoke to a supervisor. The supervisor then told me to wait 24hrs, at which point I would recieve and email with a major 'reset' instruction. The email duly arrived, I canged my password and everything is back to normal.

     

    Call your Apple Help people. They'll sort it out.

  • 4. Re: icloud lock-out ...
    lincolnshirepoacher Level 1 Level 1 (0 points)

    When I was at work yesterady I didn't have the time to spend on phone calls to apple, I'm afraid.  But when I got home my mac allowed me to get to iCloud with the new password after a while.  I had to restart Mail to get that to work; and then I restarted my iPhone and that started to get emails from iCloud too.  I had previously resdt it several times during the day to no avail.  I think that I was not getting emails for at least 12 hours overall but everythings fine now.

     

    Someone else has just started another thread about this today so I guess it's not just you and I affected.

  • 5. Re: icloud lock-out ...
    sky-pix Level 1 Level 1 (0 points)

    No, it would appear that mine was a major bug. The junior engineer was stumped, that's when she put me through to her supervisor who initiated the reset. Total pain in the hole as I was locked out of everything but they sorted it within 24hrs.

     

    Despite being asked to change my password, the system simply wasn't playing ball and although it said that my password HAD been changed, it hadn't. I was going round in ever decreasing circles. Still, all better now (until the next time the system decices it's time for more fun and games).