8 Replies Latest reply: Feb 5, 2013 2:49 PM by Csound1
BrightStarPictures Level 1 Level 1 (0 points)

Hi guys,

 

I'm running OS X Mountain Lion 10.8.2 and Bootcamp 5.0.

 

Recently bought Windows 7 Home Prof. and installed it already via Bootcamp.

 

All nice and well so far

 

Only when I'm trying to download the windows support software it starts with the download, but somewhere in the

middle of it stops and comes up with the message that it could not download the file.

 

I have tested my internet connection and it runs as usual.

 

 

My questions are:

 

1. Is there another place I can get windows support software for Mountain Lion 10.8.2 and download it manually?

 

2. What's causing my problem?

 

3. Is it possible to downgrade to an earlier bootcamp version if that solves the issue?

 

 

Thank you & looking forward to your ideas.!


MacBook Pro, OS X Mountain Lion (10.8.2)
  • 1. Re: Can not download Windows Support Software on Bootcamp 5.0
    BobTheFisherman Level 6 Level 6 (10,970 points)

    The Windows Support Software is downloaded from within Bootcamp Assistant. The download servers are very flaky and slow. It may take several hours. Make sure you follow the Bootcamp Assiatant instructions regarding the download.

  • 2. Re: Can not download Windows Support Software on Bootcamp 5.0
    BrightStarPictures Level 1 Level 1 (0 points)

    I can imagine that the servers will slow down the speed of the download.

     

    Unfortunately I did sit through several attempts, some taking about an hour, others only 20 mins but

    all finish with the same message, saying that it was not able to download the file.

     

    mmhh...

  • 3. Re: Can not download Windows Support Software on Bootcamp 5.0
    stacksofawesome Level 1 Level 1 (0 points)

    I'm having this exact same problem. I've been trying every day for the last week on different (high speed) internet connections. It takes forever and always ends with the error "Unable to download".

  • 4. Re: Can not download Windows Support Software on Bootcamp 5.0
    PowerGlider Level 1 Level 1 (0 points)

    I have the same situation, very frustrating. When I go to download the support software it stalls with the insallation bar at about 20% complete, then nothing, 20 minutes of nothing moving!

     

    I quit after 20 minutes. What's up with "support" software that doesn't work? If support doesn't work doesn't leave much confidence in anything else.

  • 5. Re: Can not download Windows Support Software on Bootcamp 5.0
    PowerGlider Level 1 Level 1 (0 points)

    what really make you feel great is when you click the "stop" button, nice message blames you for not getting the task done. Installation aborted because you (meaning I) pushed the stop button. What do you expect me to do? Stare at the non moving install bar for hours? days? weeks? until Christmas?

  • 6. Re: Can not download Windows Support Software on Bootcamp 5.0
    Csound1 Level 8 Level 8 (35,445 points)

    Try again

     

    Turn off all automatic proxies and discovery (in System Preferences>Network) If you are going to run Windows in Boot Camp patience will be a virtue.

  • 7. Re: Can not download Windows Support Software on Bootcamp 5.0
    BrightStarPictures Level 1 Level 1 (0 points)

    Thanks Bob.

     

    I finally got it working.

     

    In the end what was needed was a huge amount of patience.

     

    After about 6 attempts downloading the windows support software and burn it

    To a CD, I had another 5 attempts downloading and saving the file to an external

    Memory drive.

     

    Sometimes it got stuck at 20%

    other times the download bar went to 40-50% and then got stuck with the error message.

     

    During all my attempts I had the same network settings and I always was connected to my broadband Internet via wireless LAN.

     

    Initial time invested was 2-3 days as the waiting always took a lot of time until the error message showed up.

     

    I'm happy that my bootcamp windows finally has the drivers it needs,

    But apple should seriously consider to check their download servers as

    The next person who has to sit through this process will certainly

    Not speak that diplomatic about this experience.

     

     

    :-)

  • 8. Re: Can not download Windows Support Software on Bootcamp 5.0
    Csound1 Level 8 Level 8 (35,445 points)

    PowerGlider wrote:

     

    I have the same situation, very frustrating. When I go to download the support software it stalls with the insallation bar at about 20% complete, then nothing, 20 minutes of nothing moving!

     

    I quit after 20 minutes. What's up with "support" software that doesn't work? If support doesn't work doesn't leave much confidence in anything else.

    Read This

     

    Thanks Bob.

     

    I finally got it working.

     

    In the end what was needed was a huge amount of patience.

     

    After about 6 attempts downloading the windows support software and burn it

    To a CD, I had another 5 attempts downloading and saving the file to an external

    Memory drive.

     

    Sometimes it got stuck at 20%

    other times the download bar went to 40-50% and then got stuck with the error message.

     

    During all my attempts I had the same network settings and I always was connected to my broadband Internet via wireless LAN.

     

    Initial time invested was 2-3 days as the waiting always took a lot of time until the error message showed up.

     

    I'm happy that my bootcamp windows finally has the drivers it needs,

    But apple should seriously consider to check their download servers as

    The next person who has to sit through this process will certainly

    Not speak that diplomatic about this experience.

     

     

    :-)

     

    Try again, be patient, 20 mins is nothing.