11 Replies Latest reply: Jan 15, 2014 12:29 AM by LocutusEstBorg
Turbopgt Level 1 Level 1 (0 points)

I cannot find any information from the last two years (relevant) regarding this simple question.

 

I have a new Exchange Online account, OS X Mountain Lion, iOS 6.

 

Everything works perfectly, there were no issues with setup or configuration to get everything syncing properly.

 

However, Outlook for Mac receives Push email, iOS devices all receive Push email....but Apple Mail v.6.2 (current) does not receive Push E-mail from Exchange. It does from iCloud, of course.

 

I just can't wrap my head around why the iDevices can receive Push e-mail from Exchange and not Apple Mail. Can anyone please expain this or simply provide confirmation that it in fact DOES NOT WORK so I can stop trying to figure it out.


MacBook Pro, OS X Mountain Lion (10.8.2)
  • 1. Re: Does Apple Mail support Push E-mail from MS Exchange?
    William Lloyd Level 6 Level 6 (19,355 points)

    Yes, if you've configured it as an Exchange Web Service account it supports posh.

  • 2. Re: Does Apple Mail support Push E-mail from MS Exchange?
    varjak paw Level 10 Level 10 (169,765 points)

    Sorry, William, but unless I've missed something, that's wrong. iOS devices support push since they connect via ActiveSync, but none of the EWS email clients, which include Apple's Mail and Microsoft's Outlook, support push email - Turbopgt is mistaken about Outlook for Mac supporting it. If you believe otherwise for Apple's Mail, please explain how you were able to set this up.

     

    Regards.

  • 3. Re: Does Apple Mail support Push E-mail from MS Exchange?
    Turbopgt Level 1 Level 1 (0 points)

    varjak paw,

     

    Outlook for Mac does in fact receive Push Email from Exchange. Unless my experience has been misleading, Outlook has been receiving and notifying of new emails instantly (when open), just like my iOS devices.

     

    It is only Apple Mail that does not received Push from Exchange, rather can only Fetch every Minute as the lowest interval. If there was a way of fixing this I think I would have found it by now, but I'm still hoping someone out there can confirm or deny.

  • 4. Re: Does Apple Mail support Push E-mail from MS Exchange?
    varjak paw Level 10 Level 10 (169,765 points)

    Sorry, but no, Microsoft themselves confirm that Outlook 2011 does not support push email. I have Outlook 2011 and it most certainly is not getting push notifications. See these messages from Microsoft technicians in this thread on Microsofts forum:

     

    http://community.office365.com/en-us/forums/160/t/17054.aspx

     

    http://answers.microsoft.com/message/9502b377-9982-4946-bd64-617697d2dfbd?thread Id=030f2e55-7b09-455b-a8e4-22574fd346b4

     

    I just tested it, matching my iPad, Outlook 2011, and Apple Mail, to make sure that the most current version of Outlook hasn't added push, which it has not. It does a fetch every minute, so I'd bet it's just fetching so often that you think it's supporting push.

     

    Why Apple, or Microsoft themselves, don't support push in Mac OS X I don't know. But for right now, a one-minute fetch period is the best we can do.

     

    Regards.

  • 5. Re: Does Apple Mail support Push E-mail from MS Exchange?
    Turbopgt Level 1 Level 1 (0 points)

    I'm sitting here at my Mac watching emails pop in to Outlook as they are received, identical timing to my iPad and iPhone. Maybe my Exchange server is different than yours. I have Exchange Online with Office 365.

     

    I have no reason to put you on. My Outlook '11 for Mac is NOT fetching, or if it is, its doing every second, as to catch email at the same speed as Push.

     

    i don't know what to tell you. It is happening on my machine as we speak.

  • 6. Re: Does Apple Mail support Push E-mail from MS Exchange?
    varjak paw Level 10 Level 10 (169,765 points)

    From Microsoft's Office365 forum:

    Screen Shot 2013-02-01 at 1.54.31 PM.png

     

    Don't know what else to say, unless Microsoft has snuck in push support with Office 365 since that post was made that they did not with their Exchange servers. But in any case, Apple Mail does not support push from an Exchange server. Why they don't is something none of us here can answer.

     

    Regards.

  • 7. Re: Does Apple Mail support Push E-mail from MS Exchange?
    RowdyAce Level 1 Level 1 (0 points)

    I can answer it...it's because Mail.app doesn't use activesync, like iOS does.  Activesync opens up a semi-permanent connection that allows the server to push email to your iOS device (or Android). In the case of Mail.app, Apple has chosen to use Exchange Web Services, which makes  a connection to the outlook web access server of an Exchange installation and asks for new email every once in a while.

     

    Apple just needs to license ActiveSync and put it in Mail.app and all this stupid crap about push email, issues with new emails not getting downloaded, etc, etc would be solved!

  • 8. Re: Does Apple Mail support Push E-mail from MS Exchange?
    varjak paw Level 10 Level 10 (169,765 points)

    Outlook 2011 doesn't connect via ActiveSync either and Outlook is Microsoft's own product, so clearly there's more involved than just licensing.

     

    Regards.

  • 9. Re: Does Apple Mail support Push E-mail from MS Exchange?
    RowdyAce Level 1 Level 1 (0 points)

    I think that's a comparison of Apples and Oranges (pardon the pun). But just to follow you're logic, you believe that Mail App connecting via EWS over the Internet works differently in any measure than Outlook 2011 via EWS over the Internet?  I'd love to see your technical proof of that.  While you're looking, here are the technical aspects of EWS. The only piece here is...did Apple implement EWS to the specification?  Will we ever know?  http://msdn.microsoft.com/en-us/library/dd877045(v=exchg.140).aspx

     

    Once connected with EWS, there's no magic in the Exchange server that says "oh! this is a MacMail client, let's send their mail differently than the guy next to him with Outlook".

     

    And even with all of that....Its obvious that Mac applications (i.e. iOS) can have emailed pushed to them.  The difference ActiveSync.  Works for Android, iOS, Blackberry 10. None of which are Microsoft products...all of which have licenced ActiveSync from Microsoft.

     

    Things that make you go ...HMMMM

  • 10. Re: Does Apple Mail support Push E-mail from MS Exchange?
    varjak paw Level 10 Level 10 (169,765 points)

    No, it is absolutely not such a comparison, or does issues of EWS implementation have anything to do with the topic. The subject was push email which a connection via EWS does not support.

     

    You claim that Apple just needs to license ActiveSync for OS X, but riddle me this, Batman: if licensing is the only issue, why does Microsoft's own mail application for Mac OS X not support ActiveSync and hence push email? They don't have to pay licensing to themselves, now do they? Would not implementing ActiveSync in their own product be a marketing plus for them? It would seem clear that there's something else involved beyond just Apple being willing to pay Microsoft, unless Microsoft is willing to shoot their own product in the foot if Apple won't pay the ActiveSync licensing. Perhaps, just perhaps, the limitations in Exchange ActiveSync such as not supporting Draft folders, accessing only a limited  number of mailbox item properties, searching being limited only to a single string and a maximum of 200 results, might make ActiveSync acceptable for a mobile device but too limiting for a desktop email client?

     

    Regards.

  • 11. Re: Does Apple Mail support Push E-mail from MS Exchange?
    LocutusEstBorg Level 1 Level 1 (0 points)

    On my PC, Outlook 2013 for Windows receives instant mail notifications from Exchange (not ActiveSync). Mail.app doesn't. Mail.app does receive instant notifications for IMAP and iCloud.