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What to do when the cursor hangs, freezes, or locks?

238 Views 2 Replies Latest reply: Jan 31, 2013 4:00 PM by Barney-15E RSS
Scott Paine Calculating status...
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Jan 31, 2013 3:48 PM

I'm having an intermittent problem wherein my MacBook Pro's cursor won't move sometimes following sleep/wake, or closing/opening the lid. I'm pretty sure it only happens coming out of a sleep mode… The cursor will be displayed but unresponsive. The keyboard responds, but the trackpad does not.

 

Unplugging/replugging the device does not help, and it does not matter what input device—although I have no wireless ones. I use a Logitech trackball but I've tried three of those, a Kennsington trackball, and the mouse from my Wife's iMac. They all work fine normally, but none respond if I try them while this cursor problem is happening. OS X and all 3rd party device drivers are updated.

 

Restarting the Finder does not help, nor force-quitting all running apps. If I poke the power button I can try to shutdown or restart, but I have a problem with that, too: so far, every time I try it some app or dialog prevents it, and I cannot respond to whatever error or alert dialog pops up because I can't move the cursor. So, it's always a lot of frustration followed by a hard reboot and a long wait while my Mac rediscovers its mind.

 

As this is an intermittent problem, I have not identified a pattern and cannot rely on the process of elimination (of apps) to determine what is causing what I figure must be a software conflict. I need a workaround until I can find the culprit.

 

Is there a way to use only the keyboard to navigate the menu bar (to select restart, possibly multiple times) and to navigate to any dialogs or windows that cover them up—Help and Activity Monitor windows do this— (so I can clear them for a restart)? Or, does anyone in the Community know a resolution to prevent cursors freezing on sleep?

MacBook Pro, Mac OS X (10.7.5)
  • Barney-15E Level 7 Level 7 (33,270 points)

    Is there a way to use only the keyboard to navigate the menu bar (to select restart, possibly multiple times) and to navigate to any dialogs or windows that cover them up—Help and Activity Monitor windows do this— (so I can clear them for a restart)? Or, does anyone in the Community know a resolution to prevent cursors freezing on sleep?

    Turn on Full Keyboard Access in the Keyboard System Prefs.

     

    With that on, you can access all the controls from the keyboard, tabbing or arrowing between them. The spacebar activates the outlined control. Return still works the same for the default buttons.

    There are shortcuts to access the Menus. I changed mine to make them more memorable.

    Screen Shot 2013-01-31 at 5.59.12 PM.png

    If you decide you don't like it on al the time, Ctrl-F7 toggles it on and off.

  • Barney-15E Level 7 Level 7 (33,270 points)

    The Logitech drivers have been known to cause issues, but I haven't heard of problems in quite a while.

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