8 Replies Latest reply: Jan 31, 2013 6:41 PM by spixer
spixer Level 1 Level 1 (0 points)

I switched to Mac for the stability.  Lion and Snow Leopard delivered it.  Mountain Lion is failing dramatically.  I can't believe, after all this time since Mountain Lion's release, Apple hasn't fixed the problem.  What's up?  Is there a fix that isn't address with software updates?  Help please.


iMac, OS X Mountain Lion (10.8.2)
  • 1. Re: My iMac, running OS Mountain Lion, randomly shuts itself down frequently (several times a week).  I see reports of this problem have a long history, but I see NO response from Apple and the reports continue.  Is there any help coming?
    CT Level 6 Level 6 (15,535 points)

    You have somehow messed up your computer. 

     

    Maybe it's third party software you've installed which is not compatible, maybe it's some incompatible hardware or hardware that's failing, or maybe some bad practices on your part have caused errors to be written to your disk. 

     

    To troubleshoot, you need to try things like: running from another user acoount, starting up in Safe Mode, running the Apple Hardware Test, repairing your disk from Disk Utility in recovery mode, searching these forums and the internet for additional strategies.

     

    You can post your kernel panic report logs here and someone with the ability might be kind enough to try to use them to help you troubleshoot.

  • 2. Re: My iMac, running OS Mountain Lion, randomly shuts itself down frequently (several times a week).  I see reports of this problem have a long history, but I see NO response from Apple and the reports continue.  Is there any help coming?
    thomas_r. Level 7 Level 7 (27,925 points)

    There are always reports of such problems here, regardless of system. Mountain Lion has no particular problem with that sort of thing, but if you go looking, you'll find plenty of reports to scare you.

     

    Something is wrong with your machine, but without details, we cannot begin to guess what that may be. Your system may be damaged and needs reinstalling. You may have some really bad third-party software installed. You may not have enough free disk space. Your hard drive may be dying. You may have some other kind of hardware failure. You may have a minor hardware defect that produces issues for Mountain Lion but not for older systems. Or it might be something entirely different.

     

    What are the specific symptoms you're seeing, and what troubleshooting measures have you taken? Do you have any backups of your data?

  • 3. Re: My iMac, running OS Mountain Lion, randomly shuts itself down frequently (several times a week).  I see reports of this problem have a long history, but I see NO response from Apple and the reports continue.  Is there any help coming?
    spixer Level 1 Level 1 (0 points)

    So, I reinstalled Mountain Lion and it's still crashing.  Here's the panic.  Grateful if someone can look at it and tell me what's happening.  Both times when I've witnessed it, I've been in Word for Mac 2011.  But it's happened lots of times and I don't think I was in Word each time.

     

    Interval Since Last Panic Report:  105058 sec

    Panics Since Last Report:          1

    Anonymous UUID: A7A33FB0-4B43-C36B-ED89-7398862C8F08

     

    Thu Jan 31 21:08:13 2013

    panic(cpu 0 caller 0xffffff800d4b7bd5): Kernel trap at 0xffffff800d419233, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x00002b03000000a0, CR3: 0x000000002d9e300e, CR4: 0x00000000000606e0

    RAX: 0x00002b0300000000, RBX: 0xffffff8019843080, RCX: 0x0000000003000106, RDX: 0x0000000000000003

    RSP: 0xffffff8015543ea0, RBP: 0xffffff8015543f00, RSI: 0xffffff8019843084, RDI: 0x0000000000000004

    R8: 0x0000000000000002, R9: 0xffffff801bd9f550, R10: 0x000000000000f468, R11: 0x0000000000000206

    R12: 0xffffff8078bc5000, R13: 0xffffff801bd9f550, R14: 0x00007fbf71026400, R15: 0x0000000000000000

    RFL: 0x0000000000010246, RIP: 0xffffff800d419233, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x00002b03000000a0, Error code: 0x0000000000000000, Fault CPU: 0x0

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff8015543b40 : 0xffffff800d41d626

    0xffffff8015543bb0 : 0xffffff800d4b7bd5

    0xffffff8015543d80 : 0xffffff800d4ce4ed

    0xffffff8015543da0 : 0xffffff800d419233

    0xffffff8015543f00 : 0xffffff800d419724

    0xffffff8015543f70 : 0xffffff800d4a5b16

    0xffffff8015543fb0 : 0xffffff800d4ced53

     

    BSD process name corresponding to current thread: distnoted

     

    Mac OS version:

    12C60

     

    Kernel version:

    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

    Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

    Kernel slide: 0x000000000d200000

    Kernel text base: 0xffffff800d400000

    System model name: iMac12,1 (Mac-942B5BF58194151B)

     

    System uptime in nanoseconds: 17663112634733

    last loaded kext at 11551521675173: com.apple.driver.AppleFireWireStorage          3.1.0 (addr 0xffffff7f8f867000, size 16384)

    last unloaded kext at 15198221841529: com.apple.iokit.IOFireWireSBP2      4.2.0 (addr 0xffffff7f8f849000, size 110592)

    loaded kexts:

    1. com.intego.iokit.VirusBarrierX6Service       10.6.18
    2. com.intego.iokit.BehavioralKext       1
    3. com.intego.iokit.VBX6NKE    1
    4. com.intego.kext.VirusBarrier.AppBarrierKPI         10.6.18
    5. com.intego.kext.VirusBarrierKPI     10.6.18
    6. com.apple.driver.AppleBluetoothMultitouch         75.15
    7. com.apple.driver.AppleHWSensor   1.9.5d0
    8. com.apple.iokit.IOBluetoothSerialManager            4.0.9f33
    9. com.apple.filesystems.autofs            3.0
    10. com.apple.driver.AudioAUUC           1.60
    11. com.apple.driver.AGPM        100.12.69
    12. com.apple.driver.AppleMikeyHIDDriver     122
    13. com.apple.driver.AppleHDA 2.3.1f2
    14. com.apple.driver.AppleUpstreamUserClient          3.5.10
    15. com.apple.iokit.IOUserEthernet       1.0.0d1
    16. com.apple.kext.AMDFramebuffer    8.0.0
    17. com.apple.Dont_Steal_Mac_OS_X      7.0.0
    18. com.apple.driver.AppleIntelHD3000Graphics       8.0.0
    19. com.apple.driver.AppleMikeyDriver           2.3.1f2
    20. com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport            4.0.9f33
    21. com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    22. com.apple.driver.AppleSMCPDRC   1.0.0
    23. com.apple.driver.AppleSMCLMU     2.0.2d0
    24. com.apple.driver.ApplePolicyControl          3.2.11
    25. com.apple.driver.AppleBacklight     170.2.3
    26. com.apple.driver.AppleMCCSControl          1.0.33
    27. com.apple.driver.AppleLPC  1.6.0
    28. com.apple.AMDRadeonAccelerator 1.0.0
    29. com.apple.driver.AppleIntelSNBGraphicsFB          8.0.0
    30. com.apple.driver.AppleIRController            320.15
    31. com.apple.iokit.SCSITaskUserClient            3.5.1
    32. com.apple.driver.AppleUSBCardReader     3.1.0
    33. com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
    34. com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0d1
    35. com.apple.BootCache            34
    36. com.apple.driver.XsanFilter 404
    37. com.apple.iokit.IOAHCIBlockStorage           2.2.2
    38. com.apple.driver.AppleUSBHub      5.2.5
    39. com.apple.driver.AirPort.Atheros40            600.70.23
    40. com.apple.driver.AppleFWOHCI      4.9.6
    41. com.apple.iokit.AppleBCM5701Ethernet   3.2.5b3
    42. com.apple.driver.AppleAHCIPort     2.4.1
    43. com.apple.driver.AppleUSBEHCI     5.4.0
    44. com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    45. com.apple.driver.AppleEFINVRAM  1.6.1
    46. com.apple.driver.AppleACPIButtons           1.6
    47. com.apple.driver.AppleRTC  1.5
    48. com.apple.driver.AppleHPET           1.7
    49. com.apple.driver.AppleSMBIOS       1.9
    50. com.apple.driver.AppleACPIEC        1.6
    51. com.apple.driver.AppleAPIC            1.6
    52. com.apple.nke.applicationfirewall   4.0.39
    53. com.apple.security.quarantine        2
    54. com.apple.driver.AppleIntelCPUPowerManagement        196.0.0
    55. com.apple.driver.AppleBluetoothHIDKeyboard    165.5
    56. com.apple.driver.AppleHIDKeyboard         165.5
    57. com.apple.driver.IOBluetoothHIDDriver    4.0.9f33
    58. com.apple.driver.AppleMultitouchDriver   235.28
    59. com.apple.iokit.IOSerialFamily         10.0.6
    60. com.apple.kext.triggers         1.0
    61. com.apple.driver.DspFuncLib          2.3.1f2
    62. com.apple.iokit.IOAudioFamily         1.8.9fc10
    63. com.apple.kext.OSvKernDSPLib      1.6
    64. com.apple.iokit.IOSurface     86.0.3
    65. com.apple.iokit.IOBluetoothFamily  4.0.9f33
    66. com.apple.iokit.AppleBluetoothHCIControllerUSBTransport       4.0.9f33
    67. com.apple.driver.IOPlatformPluginLegacy 1.0.0
    68. com.apple.driver.AppleSMC 3.1.4d2
    69. com.apple.driver.AppleThunderboltEDMSink       1.1.8
    70. com.apple.driver.AppleThunderboltEDMSource   1.1.8
    71. com.apple.iokit.IOFireWireIP           2.2.5
    72. com.apple.driver.AppleSMBusPCI   1.0.10d0
    73. com.apple.driver.AppleGraphicsControl     3.2.11
    74. com.apple.driver.AppleBacklightExpert     1.0.4
    75. com.apple.driver.AppleSMBusController    1.0.10d0
    76. com.apple.driver.IOPlatformPluginFamily 5.2.0d16
    77. com.apple.driver.AppleHDAController        2.3.1f2
    78. com.apple.iokit.IOHDAFamily           2.3.1f2
    79. com.apple.iokit.IOAcceleratorFamily           19.0.26
    80. com.apple.iokit.IONDRVSupport      2.3.5
    81. com.apple.kext.AMD6000Controller           8.0.0
    82. com.apple.kext.AMDSupport            8.0.0
    83. com.apple.iokit.IOGraphicsFamily    2.3.5
    84. com.apple.driver.AppleThunderboltDPOutAdapter         1.8.5
    85. com.apple.driver.AppleThunderboltDPInAdapter            1.8.5
    86. com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.5
    87. com.apple.driver.AppleThunderboltPCIDownAdapter     1.2.5
    88. com.apple.iokit.IOSCSIMultimediaCommandsDevice        3.5.1
    89. com.apple.iokit.IOBDStorageFamily 1.7
    90. com.apple.iokit.IODVDStorageFamily          1.7.1
    91. com.apple.iokit.IOCDStorageFamily 1.7.1
    92. com.apple.iokit.IOAHCISerialATAPI 2.5.0
    93. com.apple.iokit.IOUSBHIDDriver     5.2.5
    94. com.apple.iokit.IOSCSIBlockCommandsDevice       3.5.1
    95. com.apple.iokit.IOUSBMassStorageClass     3.5.0
    96. com.apple.iokit.IOSCSIArchitectureModelFamily   3.5.1
    97. com.apple.driver.AppleUSBMergeNub       5.2.5
    98. com.apple.driver.AppleUSBComposite        5.2.5
    99. com.apple.driver.CoreStorage          274.7
    100. com.apple.iokit.IOUSBUserClient     5.2.5
    101. com.apple.driver.AppleThunderboltNHI    1.6.0
    102. com.apple.iokit.IOThunderboltFamily         2.1.1
    103. com.apple.iokit.IO80211Family       500.15
    104. com.apple.iokit.IOFireWireFamily    4.5.5
    105. com.apple.iokit.IOEthernetAVBController  1.0.2b1
    106. com.apple.iokit.IONetworkingFamily           3.0
    107. com.apple.iokit.IOAHCIFamily          2.2.1
    108. com.apple.iokit.IOUSBFamily            5.4.0
    109. com.apple.driver.AppleEFIRuntime            1.6.1
    110. com.apple.iokit.IOHIDFamily            1.8.0
    111. com.apple.iokit.IOSMBusFamily       1.1
    112. com.apple.security.sandbox 220
    113. com.apple.kext.AppleMatch 1.0.0d1
    114. com.apple.security.TMSafetyNet     7
    115. com.apple.driver.DiskImages           344
    116. com.apple.iokit.IOStorageFamily      1.8
    117. com.apple.driver.AppleKeyStore     28.21
    118. com.apple.driver.AppleACPIPlatform         1.6
    119. com.apple.iokit.IOPCIFamily 2.7.2
    120. com.apple.iokit.IOACPIFamily          1.4
    121. com.apple.kec.corecrypto     1.0

    Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.71f22

    Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.70.23-P2P

    Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: ST31000528AS, 1 TB

    Serial ATA Device: OPTIARC DVD RW AD-5690H

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 3

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7

      USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2