10 Replies Latest reply: Feb 5, 2013 6:44 PM by phil17
phil17 Level 1 Level 1 (0 points)

I recently bought a Ipad mini at the Seattle apple store in University village. I receive the invoice by email but I erased it by mistake.

 

So I called the store by they say I have to come to the store to tell them about my problem.

 

I am now overseas and I just CAN'T physically come back to the store.

 

The employees on the phone seem a bit stubborn, always giving the same reply.

 

I am very disappointed about Apple services in that case.

 

Is there anyway I can recover this invoice? I've seen there's a couple of similar questions here, but no solution is given.

 

Thanks for the help

 

Philippe

  • 1. Re: how to get a copy of my Ipad invoice?
    John Galt Level 8 Level 8 (36,370 points)

    There is nothing anyone here can do about this, other than to suggest you retrieve your invoice from your deleted email. Depending on what kind of email service you have and how you configured it, it may be retrievable from its "deleted items" or "trash". Gmail in particular is noteworthy for how difficult it is to permanently delete emails.

     

    Try that. Otherwise, you will have to return to the store and provide documentation that you are in fact the iPad's owner. I don't believe you would appreciate Apple divulging your personal information to someone not entitled to it.

  • 2. Re: how to get a copy of my Ipad invoice?
    phil17 Level 1 Level 1 (0 points)

    This is not very helpful, but thank you for answering anyway.

     

    I can understand the security issue. On the other hand, it is very easy to purchase anything with a credit card number.

     

    Apple should allow us to prove our identity on the phone, like they do at my bank. They already have all my informations and I'm just asking that they send a copy at MY email adress.

     

    Anyway. I have registered the Ipad and I'll see if I can get a copy that way.

  • 3. Re: how to get a copy of my Ipad invoice?
    imobl Level 4 Level 4 (3,555 points)

    Check with your financial institution. If you used a credit or debit

    card, you should be able to get a copy of the transaction from the

    card issuer. If you are set up for online access to your financial

    information, you may be able to get that copy without having to

    call your bank.

  • 4. Re: how to get a copy of my Ipad invoice?
    phil17 Level 1 Level 1 (0 points)

    Thank you for your reply. I'll try that, but I still think Apple should do something to solve our problems.

     

    I'm not very happy with the choices made by Apple lately.

  • 5. Re: how to get a copy of my Ipad invoice?
    imobl Level 4 Level 4 (3,555 points)

    Log into your account on the Apple Store and see if the iPad mini

    shows there. If it does, you can print a copy from there. Did you ever

    register your iPad mini with Apple?

  • 6. Re: how to get a copy of my Ipad invoice?
    phil17 Level 1 Level 1 (0 points)

    Ok: I had to reset my Apple ID and I have registered the Ipad. I'm waiting for a confirmation email.

  • 7. Re: how to get a copy of my Ipad invoice?
    phil17 Level 1 Level 1 (0 points)

    I never received a confirmation of my registration. What should I do now?

     

    Maybe I should post another question: why can't I register my Ipad?

  • 8. Re: how to get a copy of my Ipad invoice?
    phil17 Level 1 Level 1 (0 points)

    One mystery solved: apparently, I cannot register the iPad because... my wife di it first.

     

    But it seems you can only print an invoice if you have purchased your device online.

  • 9. Re: how to get a copy of my Ipad invoice?
    imobl Level 4 Level 4 (3,555 points)

    Did your wife register the iPad under her account or yours? See if you

    can get the invoice copy from the account where it was registered?

     

    I bought my iPhone 5 from AT&T and registered it with Apple; it does

    appear in my Apple online summary and I can print the invoice.

  • 10. Re: how to get a copy of my Ipad invoice?
    phil17 Level 1 Level 1 (0 points)

    Actually we registered (on her account) from the Apple store when we purchased it. I paid with my credit card. When we open her account to print an invoice, it shows only the online orders, and we don't have any. I don't see my registered devices (I should have My iMac somwhere too). How can I see them? So confusing...