1 2 Previous Next 18 Replies Latest reply: Feb 6, 2013 3:33 PM by BDAqua
hakanekat Level 1 Level 1 (0 points)

I have set up a printing sever with OSX 10.5.8 Leopard running in iMac G5.

A printer RICHO GX e5500 is connected to the USB port of the server and shared.

 

It is possible to print a single page per a job from the client of OSX 10.8.2 Mountain Lion.

However, a job, which consists of multiple peges, is abandoned by the server.

No print is obtained.

 

The printer monitor always says that the job is abandoned.

 

It seems possible to print 2 pages per a job.

However, the server won't print a job which consists of multiple pages such as 5.

 

Of cousrse, I have isntalled the printer driver both to the server and to the client.

 

Are there any further settings required either for the server or for the client?

 

The details of the hardwares are the followings:

The server: iMac G5 (PowerMac 12.1) with 1.5GB RAM

The client: iMac (21.5-inch Mid 2010) with 12GB RAM

 

WiFi connection is used both for the server and the client.

 

And the printer is a kind of ink jet.


iMac, Mac OS X (10.5.8), Mountain Lions
  • 1. Re: A leopard printing server abandons jobs
    BDAqua Level 10 Level 10 (116,480 points)

    Hello,

     

    Open Console in Utilities & see if there are any clues or repeating messages when this happens.

     

    Mac OS X: About the Reset Printing System feature ...

     

    http://support.apple.com/kb/HT1341?viewlocale=en_US

     

    10.5/10.6/10.7 instructions...

     

    In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

    if you hold option and click the "-" tab it resets the printing system.

     

    http://www.macosxhints.com/article.php?story=20031215144430486

     

    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.

     

    Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

    Resetting the printing system in Mac OS X 10.5.x+++

    1. To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
    2. Choose System Preferences from the Apple menu.
    3. Choose Print & Fax from the View menu.
    4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."
        
        As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.

     

    http://support.apple.com/kb/ht1341

     

    Reboot.

  • 2. Re: A leopard printing server abandons jobs
    hakanekat Level 1 Level 1 (0 points)

    I tied to print 5 pages while watching the server's console.

    However, the server abandoned the job without saying anything to the console.

     

    By the way, what effect can I expect by resetting the printing system?

     

    Regards,

  • 3. Re: A leopard printing server abandons jobs
    hakanekat Level 1 Level 1 (0 points)

    I resetted the printer on the server and added the printer again.

    Then I tried to print 5 pages in the same way.

    After resetting, the job dissapeared from the printer monitor on the server.

    No message is shown on the console, either.

     

    Regards,

  • 4. Re: A leopard printing server abandons jobs
    BDAqua Level 10 Level 10 (116,480 points)

    Just wondering, did you Reset the Printing system on the Server?

  • 5. Re: A leopard printing server abandons jobs
    hakanekat Level 1 Level 1 (0 points)

    Yes, I did.

    I did reset the printing system on the server.

  • 6. Re: A leopard printing server abandons jobs
    BDAqua Level 10 Level 10 (116,480 points)

    Open Console in Utilities on both & see if there are any clues or repeating messages when this happens.

  • 7. Re: A leopard printing server abandons jobs
    hakanekat Level 1 Level 1 (0 points)

    I looked for error logs and I found them in /var/log/cups/error_log on both.

     

    Error logs on the server:

    1. When a job successfully ends,

    E [29/Jan/2013:20:56:42 +0900] cupsdReadClient: 19 IPP Read Error!

    I [29/Jan/2013:20:56:42 +0900] [Job 11] Adding start banner page "none".

    I [29/Jan/2013:20:56:42 +0900] [Job 11] Queued on "RICOH_IPSiO_GX_e5500" by "hiro".

    I [29/Jan/2013:20:57:44 +0900] [Job 11] File of type application/octet-stream queued by "hiro".

    I [29/Jan/2013:20:57:44 +0900] [Job 11] Adding end banner page "none".

    I [29/Jan/2013:20:57:44 +0900] [Job 11] Started backend /usr/libexec/cups/backend/usb (PID 9038)

    I [29/Jan/2013:20:59:25 +0900] [Job 11] Completed successfully.

     

    2. When a job is abnormally termintes,

    E [29/Jan/2013:21:02:42 +0900] cupsdReadClient: 19 IPP Read Error!

    I [29/Jan/2013:21:02:42 +0900] [Job 12] Adding start banner page "none".

    I [29/Jan/2013:21:02:42 +0900] [Job 12] Queued on "RICOH_IPSiO_GX_e5500" by "hiro".

    I [29/Jan/2013:21:03:50 +0900] [Job 12] Adding end banner page "none".

    E [29/Jan/2013:21:03:50 +0900] [Job 12] No files, canceling job!

    I [29/Jan/2013:21:03:52 +0900] [Job 12] File of type application/octet-stream queued by "hiro".

    I [29/Jan/2013:21:03:52 +0900] [Job 12] Adding end banner page "none".

     

    Error_log on the client:

    E [29/Jan/2013:21:00:39 +0900] [Job 77] The job is cancelled on the printer.

     

    Regards,

  • 8. Re: A leopard printing server abandons jobs
    BDAqua Level 10 Level 10 (116,480 points)

    No files, canceling job!

    Seems like some Disk/Directory problem, if you haven't, on both...

     

    Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

  • 9. Re: A leopard printing server abandons jobs
    hakanekat Level 1 Level 1 (0 points)

    I have repaired the permissions both on the server and on the client

    and tried to print 4 pages per a job.

    However, the same messages appear on both /var/log/cups/error_logs.

  • 10. Re: A leopard printing server abandons jobs
    BDAqua Level 10 Level 10 (116,480 points)

    Not so much Repair Permissions, but Repair Disk is the Important one, only Verify Disk will be available for the drive you're booted from.

  • 11. Re: A leopard printing server abandons jobs
    hakanekat Level 1 Level 1 (0 points)

    I' sorry that I can't undestand "Not so much Repair Permissions" you said in the previous reply.

    Do you mean that I could not repair the permission of the disk which I booted from?

     

    Using Disk Utility,

    I was able to repair the permission of the disk from which I safe booted Leopard.

    However, the same error mesages appear in the /var/log/cups/error_log on the Leopard server.

  • 12. Re: A leopard printing server abandons jobs
    BDAqua Level 10 Level 10 (116,480 points)

    Soory if in anyay I confised the issue, you can Repair Permissions, but far more important to Repair The Disk, which is a whole different thing. You can only Verify Disk thay you're bootd from... what does that report?

  • 13. Re: A leopard printing server abandons jobs
    hakanekat Level 1 Level 1 (0 points)

    I will verify the disk of the server later.

    By the way, how can I repair the disk if there are any problems on the disk?

  • 14. Re: A leopard printing server abandons jobs
    BDAqua Level 10 Level 10 (116,480 points)

    "Try Disk Utility

     

    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."

     

    http://docs.info.apple.com/article.html?artnum=106214

     

    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

     

    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

     

     

    If 10.7.0 or later...

     

    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.

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