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Problems with iWork '09 in Mountain Lion

15985 Views 19 Replies Latest reply: May 25, 2013 4:50 PM by montanamuse596 RSS Branched to a new discussion.
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Lex_Lex Calculating status...
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Aug 21, 2012 11:32 AM

After installing Mountain Lion, I've got problems using the iWork '09 applications. I tried to update them, but it's still not possible to open or create a document. Would anyone have tips/ideas about this?

MacBook Pro, OS X Mountain Lion
  • jimbob-s Level 1 Level 1 (0 points)
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    Sep 17, 2012 10:35 PM (in response to Lex_Lex)

    Worked just like you said!  Thanks

  • quidenW Calculating status...
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    Oct 2, 2012 9:57 PM (in response to Lex_Lex)

    Here is a link to the Apple download page for the update that makes the iWork apps work with Mountain Lion:

     

    http://support.apple.com/kb/DL1563

  • Gary Scotland Level 5 Level 5 (7,555 points)
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    Oct 3, 2012 6:04 AM (in response to quidenW)

    Move the applications into the trash (of course) and then make sure you remove the folder called "iWork '09" in your Hard Drive Library (not your User Library) under Application Support.

    You can throw away your preferences too if you want, but I didn't. Then do a clean install.

     

    Lex,    very glad you sorted this out but your procedure makes no sence and you may be confusing other users in the future.

     

    You state you deleted applications and iWork folders,      then you did a clean install.

     

    If you performed a clean install, all the contents of your hard drive will have been erased, so theres no need to delete any files or folders beforehand.

     

    Or dont you know what a clean install is?

  • Green Calculating status...
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    Oct 9, 2012 5:02 AM (in response to Gary Scotland)

    Surely Lex means a clean install of iWork, rather than of the OS as a whole?

  • polgfred Calculating status...
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    Oct 11, 2012 6:08 PM (in response to Lex_Lex)

    My friend, you just saved me 60 bucks. I've been fighting with this and getting nowhere for half a day and was this close to just giving in. I owe you a beer.

  • Gary Scotland Level 5 Level 5 (7,555 points)
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    Oct 12, 2012 11:34 AM (in response to Green)

    Green

     

    There is no such thing as a clean install of an individual application ( such as keynote )

     

    A Clean Install involves reformating and partitioning the drive which removes all data prior to reinstalling the Operating Sysem.

     

    To remove a single Application, you either use the uninstaller for it ordelete it by dragging the application to the trash.

  • CharlesRough Calculating status...
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    Oct 15, 2012 10:18 AM (in response to Lex_Lex)

    Hi,

    I'm sorry but I just don't get it, what is meant by "Move the applications into the trash" (all the applications that I have in my applications folder? or just the iwork applicattions?) and where do I move the iWork folder then (to the trash where all the apps are)? Maybe my understanding of english in this case is not perfect but I am really helpless, now that iWork doesn't work on my mac, I'd be very thankful if someone explained me the procedure more understandably, thank you.

  • rmom Level 1 Level 1 (10 points)
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    Nov 5, 2012 10:38 AM (in response to Lex_Lex)

    FANTASTIC!!!! THanks so much

  • crystaltree Calculating status...
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    Nov 11, 2012 7:23 PM (in response to Lex_Lex)

    Thanks for this, helped solved my problem as well!

  • lab1950 Calculating status...
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    Dec 4, 2012 7:38 AM (in response to Lex_Lex)

    My problem seems to lean towards this apart from the fact that I can open Pages and Numbers BUT on attempting to create a new document or load a template I am presented with a blank pop up screen. I also cannot open any Pages or Numbers files I have on my MBP.

     

    My HD Library DOES NOT HAVE an iWork '09 folder BUT my HD Library/Application Support does.

     

    Do I remove the iWork '09 folder from my HD Library/Applications Support folder to try this method of getting iWork apps to work correctly.

  • Gary Scotland Level 5 Level 5 (7,555 points)
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    Dec 4, 2012 8:19 AM (in response to lab1950)

    use search to locate  iwork items

     

    delete the items that are found containing iWork > right click > move to trash

     

    use the installer for iWork to re-install

    install  iWork updates:    Apple menu > software update

  • tgal76 Calculating status...
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    Feb 1, 2013 12:13 PM (in response to Lex_Lex)

    Lex_Lex wrote:

     

    I found thisone and it helped me out :-)

    >>>>>>>>>>>>>

     

     

     

    This is what FINALLY worked for me after reinstalling and uninstalling and doing everything else mention above, and with a call to Apple's Support.

     

    Move the applications into the trash (of course) and then make sure you remove the folder called "iWork '09" in your Hard Drive Library (not your User Library) under Application Support. You can throw away your preferences too if you want, but I didn't. Then do a clean install. And THEN open the Mac App store and run the auto update (or just select Software Update from the apple menu).

     

    At first I thought it was too simple of a fix, but it indeed fixed everything. All iWork apps opened, opened files (they were saying they couldn't be opened) and Keynote finally worked (it was crashing and erroring out). I can now use all iCloud features, and everything, no problem.

     

    I am pretty tech savvy and felt silly for not even thinking of this and how easy it was to fix. I even used an app uninstaller to make sure it removed all of iWork's little bits, but it didn't do that last folder.  It has been causing problems for a week and am so glad I contacted customer support. You can contact them if you just got Mountain Lion. Just sign up to have them call you or give them a call if this doesn't work for you.

     

    Would love to hear if this worked for other people.

     

    This worked perfectly, I've been fighting with Numbers and Pages for a couple of weeks trying to get them to update, because each time I would open any of my documents/files it would pop a window saying there was an update available, bring me to the Mac App Store then do nothing, no update would show.  After following the procedure in the post you linked it worked.  I'm finally updating.  Whew, saved me money, I really didn't want to have to purchase all those again from the App Store.

  • tgal76 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Feb 1, 2013 12:13 PM (in response to Gary Scotland)

    Gary Scotland wrote:

     

    Move the applications into the trash (of course) and then make sure you remove the folder called "iWork '09" in your Hard Drive Library (not your User Library) under Application Support.

    You can throw away your preferences too if you want, but I didn't. Then do a clean install.

     

    Lex,    very glad you sorted this out but your procedure makes no sence and you may be confusing other users in the future.

     

    You state you deleted applications and iWork folders,      then you did a clean install.

     

    If you performed a clean install, all the contents of your hard drive will have been erased, so theres no need to delete any files or folders beforehand.

     

    Or dont you know what a clean install is?

     

    I'm sure the OP meant a "fresh" install.  Being condesending online much?  Maybe you need to learn how to respond to the proper poster, you've responded to someone other than the OP...  who btw isn't Lex Lex, he linked to another thread that contained the fix (if you read the entire contents of the post you would have seen that...)

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