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Error Message with Mail

186 Views 7 Replies Latest reply: Feb 1, 2013 1:47 PM by thomas_r. RSS
Jacob1993 Calculating status...
Currently Being Moderated
Feb 1, 2013 9:16 AM

I am using Mail and I have tried multiple accounts like Yahoo, Gmail, and AOL and it won't let me send emails to my Doctor who has a verizon.net email. This is very problematic because she has many patients and calls and visits are hard to get. My mother gets the same thing sometimes on her iPad but she usually is able to get the message through. I am wondering if this is a problem with my Computer and Mail or is this an internet issue.    

 

     *Keep In mind we have a ActionTec Router and it has caused problems in the past and I am wondering if this is a NAT issue which they are famous for. We should be getting it replaced soon and I hope this resolves the issue but I am wondering if there is something else I should be trying to fix.

MacBook Pro, OS X Mountain Lion (10.8.2)
  • thomas_r. Level 7 Level 7 (26,935 points)
    Currently Being Moderated
    Feb 1, 2013 9:23 AM (in response to Jacob1993)

    What is the exact error message you are getting?

  • thomas_r. Level 7 Level 7 (26,935 points)
    Currently Being Moderated
    Feb 1, 2013 10:10 AM (in response to thomas_r.)

    That message isn't too informative, unfortunately. What was shown on the line beginning with "Diagnostic-Code"?

  • thomas_r. Level 7 Level 7 (26,935 points)
    Currently Being Moderated
    Feb 1, 2013 1:29 PM (in response to Jacob1993)

    That generally means that the user does not exist. You may be sending to the wrong address, or the address may have changed.

  • thomas_r. Level 7 Level 7 (26,935 points)
    Currently Being Moderated
    Feb 1, 2013 1:47 PM (in response to Jacob1993)

    Well, in that case, there are a couple possibilities. One is that there's something wrong with your e-mail account.

     

    The other, however, is that you have been blocked from sending e-mail messages to your doctor. If you've been sending a lot of messages to her as a substitute for making an appointment or scheduling a phone consultation (something that I can tell you most doctors would not welcome), then it may be that an e-mail filter has been set up and is bouncing your messages back.

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