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Canon IR-Adv 5045 printing error 'Filter' failed

1570 Views 16 Replies Latest reply: Mar 7, 2013 12:18 PM by BGilliland RSS
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BGilliland Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 29, 2013 7:57 AM

I just upgrade our office to include 7 new Mac Pro towers and one iMac. All of the towers had no problems when upgrading the print drivers for our Canon printer.  The iMac (only) returns a print error and will not print to the device. If anyone can read the error code in the consule and direct me how to fix the error I would greatly appreciate it.

 

Here is the concole error:

 

 

It first states: mdworker: Unable to talk to lsboxd

 

mdworker(443) deny mach-lookup com.apple.ls.boxd

 

Process:         mdworker [443]

Path:            /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Versions/A/Support/mdworker

Load Address:    0x101f91000

Identifier:      mdworker

Version:         ??? (???)

Code Type:       x86_64 (Native)

Parent Process:  launchd [202]

 

Date/Time:       2013-01-29 10:47:56.599 -0500

OS Version:      Mac OS X 10.8.2 (12C2037)

Report Version:  8

 

Thread 0:

0   libsystem_kernel.dylib                  0x00007fff92443686 mach_msg_trap + 10

1   CoreFoundation                          0x00007fff967a7803 __CFRunLoopServiceMachPort + 195

2   CoreFoundation                          0x00007fff967acee6 __CFRunLoopRun + 1078

3   CoreFoundation                          0x00007fff967ac6b2 CFRunLoopRunSpecific + 290

4   CoreFoundation                          0x00007fff967bb371 CFRunLoopRun + 97

5   mdworker                                0x0000000101f99ba9

6   libdyld.dylib                           0x00007fff94afc7e1 start + 0

 

Thread 1:

0   libsystem_kernel.dylib                  0x00007fff92445d16 kevent + 10

1   libdispatch.dylib                       0x00007fff92a549ee _dispatch_mgr_thread + 54

 

Thread 2:

0   libsystem_kernel.dylib                  0x00007fff92443686 mach_msg_trap + 10

1   liblaunch.dylib                         0x00007fff930ba7c4

2   liblaunch.dylib                         0x00007fff930b94d9 bootstrap_look_up3 + 69

3   libxpc.dylib                            0x00007fff95652c21 _xpc_connection_bootstrap_look_up_slow + 371

4   libxpc.dylib                            0x00007fff95651c82 _xpc_connection_init + 1062

5   libdispatch.dylib                       0x00007fff92a520b6 _dispatch_client_callout + 8

6   libdispatch.dylib                       0x00007fff92a5347f _dispatch_queue_drain + 235

7   libdispatch.dylib                       0x00007fff92a532f1 _dispatch_queue_invoke + 52

8   libdispatch.dylib                       0x00007fff92a53448 _dispatch_queue_drain + 180

9   libdispatch.dylib                       0x00007fff92a532f1 _dispatch_queue_invoke + 52

10  libdispatch.dylib                       0x00007fff92a531c3 _dispatch_worker_thread2 + 249

11  libsystem_c.dylib                       0x00007fff946b7cab _pthread_wqthread + 404

12  libsystem_c.dylib                       0x00007fff946a2171 start_wqthread + 13

 

Thread 3:

0   libsystem_kernel.dylib                  0x00007fff924436c2 semaphore_wait_trap + 10

1   libxpc.dylib                            0x00007fff95654e1f xpc_connection_send_message_with_reply_sync + 127

2   LaunchServices                          0x00007fff94fcf3ce send(LSBoxMessage&, LSBoxMessage&) + 28

3   LaunchServices                          0x00007fff9504fd4b lsbox_preflightAppLaunch + 84

4   LaunchServices                          0x00007fff94fda341 _LSFindOrRegisterBundleNode + 857

5   LaunchServices                          0x00007fff95036b02 _LSRegisterNode + 75

6   LaunchServices                          0x00007fff94fe2a0f _LSBundleCopyOrCheckNode + 1047

7   LaunchServices                          0x00007fff94fca5b6 _LSCopyLibraryItemURLs + 486

8   mdworker                                0x0000000101fc1014

9   libdispatch.dylib                       0x00007fff92a55f01 _dispatch_call_block_and_release + 15

10  libdispatch.dylib                       0x00007fff92a520b6 _dispatch_client_callout + 8

11  libdispatch.dylib                       0x00007fff92a5347f _dispatch_queue_drain + 235

12  libdispatch.dylib                       0x00007fff92a532f1 _dispatch_queue_invoke + 52

13  libdispatch.dylib                       0x00007fff92a531c3 _dispatch_worker_thread2 + 249

14  libsystem_c.dylib                       0x00007fff946b7cab _pthread_wqthread + 404

15  libsystem_c.dylib                       0x00007fff946a2171 start_wqthread + 13

 

Thread 4:

0   libsystem_kernel.dylib                  0x00007fff924456d6 __workq_kernreturn + 10

1   libsystem_c.dylib                       0x00007fff946b7cb3 _pthread_wqthread + 412

2   libsystem_c.dylib                       0x00007fff946a2171 start_wqthread + 13

 

Thread 5:

 

Binary Images:

       0x101f91000 -        0x101feaff7  mdworker (707.3) <16ABDF29-6F80-3D48-8518-2650891685C3> /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Versions/A/Support/mdworker

    0x7fff92433000 -     0x7fff9244eff7  libsystem_kernel.dylib (2050.20.9) <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib

    0x7fff92a50000 -     0x7fff92a65ff7  libdispatch.dylib (228.23) <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib

    0x7fff930b7000 -     0x7fff930bffff  liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib

    0x7fff946a1000 -     0x7fff9476dfe7  libsystem_c.dylib (825.25) <3B1FE674-F556-3B3F-922A-FEEF222576D8> /usr/lib/system/libsystem_c.dylib

    0x7fff94afa000 -     0x7fff94afdff7  libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib

    0x7fff94fc6000 -     0x7fff95077fff  com.apple.LaunchServices (539.7 - 539.7) <DA7C602E-5E01-31B8-925D-B45360CA089F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices

    0x7fff95649000 -     0x7fff9566bff7  libxpc.dylib (140.41) <FAC04D8B-680E-325F-8F0C-DD69859D0E01> /usr/lib/system/libxpc.dylib

    0x7fff96778000 -     0x7fff96961fff  com.apple.CoreFoundation (6.8 - 744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Jan 29, 2013 9:15 PM (in response to BGilliland)

    The cups error log is showing the fierycupsfilter as the cause of the printing problem. This is a file beloging to the imagePASS-B1 driver. Did you download the driver from Canon or did you get it from the imagePASS?

     

    A workaround to get this Mac printing would be to remove the printer and create a new one but using the Generic Postscript driver included with the Mac. The Generic driver has limited finishing functions but it will let the user print until you can get this B1 driver sorted.

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Jan 31, 2013 12:23 PM (in response to BGilliland)

    I've not the seen this message before when trying to add this driver, or any other EFI 10.8 driver. If the iMac had a previous version of the B1 driver installed, then this could be a cause. The B1 driver that you downloaded from the Canon web site should also contain the "Fiery Software Uninstaller" utility. I would recommend using this utility to remove the B1 driver from the Mac and then installing the driver again.

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Jan 31, 2013 1:06 PM (in response to BGilliland)

    BGilliland wrote:

     

    I should have mentioned that i brought all of my information from my old Mac to this new one via the migration assistant. Could there be a problem with the transfer of data from the old tower using snow leopard?

    Absolutely. The migration would have brought library files across, including those used by the printing system.

     

    The uninstaller should have removed most EFI related files but you can check this by opening Finder, and in the menubar, select Go > Go to Folder. The type in /Library/Printers/ and then press Go. With Finder now showing the Printers folder you should see the "efi" folder that contains the filter mentioned in the error log. Do you also see a PS3 folder?

     

    Still in Finder, navigate to /Library/Frameworks. If you see lots of files starting with ef then these are EFI files, a leftover from the driver used on 10.6. These files can be removed as they are no longer needed.

     

    One thing I would recommend is performing a printer reset. This will remove all printers from Print & Scan and it will reset several core settings. So it is somewhat like the erasing of all printer information you asked about. With the reset completed you can then try to add the printer again.

  • PAHU Level 6 Level 6 (14,400 points)

    BGilliland wrote:

     

    Can I just copy the Canon folder in /Library/Printer/ from anouther machine and see if it works on this one?

    You could try it. If it does work then I don't understand how a reset and removing the driver and reinstalling did not work.

     

    Remember also that you can use Generic Postscript to print. There is also a Fiery Express Driver, that provides more options than the Generic PS driver. Both of these will get you printing until a solution can be found.

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Feb 19, 2013 12:42 PM (in response to BGilliland)

    Did you try adding the printer using the Generic Postscript driver?

     

    Also, don't use the Bonjour protocol. Add the printer by selecting IP > HP Jetdirect-Socket. Then enter the IP address of the imagePASS-B1 and in the Use menu select Generic Postscript. Add this and then see if you can print. At least you will not get the Fiery filter error.

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Feb 19, 2013 2:02 PM (in response to BGilliland)

    If you need 11 x 17 then you can try the Fiery Express driver or you could even install the Canon PPD for the ADV C5051. The latter may be a better option because it uses core Apple rather than EFI plugins. It doesn't support all the imagePASS-B1 features, such as making booklets and process/hold, but it will tray select, staple and support the larger paper sizes.

  • CT Level 6 Level 6 (14,995 points)
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