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Installed Epson drivers for Artisan 730; PS quits on startup at "building Twain..."

465 Views 5 Replies Latest reply: Feb 2, 2013 11:18 AM by BDAqua RSS
Paul Elson Calculating status...
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Jan 30, 2013 8:18 PM

OS 10.4.1.1, CS 3

 

Where/how do I de-install the drivers.  I de-installed the package receipts in the Library, but that didn't help.

 

TIA

iPad Wi-Fi + 4G, iOS 5.1
  • BDAqua Level 10 Level 10 (114,825 points)

    Hi Paul,

     

    Package Reciepts only tell the OS wahat is installed & what Permissions it should have.

     

    Could be many things, we should start with this...

     

    "Try Disk Utility

     

    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."

     

    http://docs.info.apple.com/article.html?artnum=106214

     

    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

     

    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

  • BDAqua Level 10 Level 10 (114,825 points)

    Open Console in Utilities & see if there are any clues or repeating messages when this happens.

  • BDAqua Level 10 Level 10 (114,825 points)

    Hi Paul, I can;t really tell what is the cause there, but sometimes the CD versions of the drivers are not the latest, see if this contains a newer version of Print 2 CD, or a newer driver...

     

    http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=182959&BV_UseBVCook ie=yes&infoType=Downloads&platform=OSF_M_X4

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