Skip navigation

Logic Boards, Serial Number, and iCloud

856 Views 1 Reply Latest reply: Feb 1, 2013 4:52 PM by Ri-dog RSS
dpasq Calculating status...
Currently Being Moderated
Feb 1, 2013 1:42 PM

I'm posting this because I want others who run into the same problem to find a solution - I had some difficulty pinpointing why I was having the following difficulties. Hopefully, if you're reading this, my experience will help!

 

So, I have two iMacs - one is a mid-2011 model, one is the model before. I upgraded both to Mountain Lion with no difficulties. However, yesterday I began tooling around with iCloud on the newer model, and found that while some iCloud features worked - like Notes and Calendar - others did not, specifically, iWork. I have had no problems syncing files between my iPhone, iPad, and other iMac, so I've been able to retrieve Pages / Keynote / Numbers files with no problems. However, with the mid-2011 model, I was getting just an empty iCloud page.

 

I did the basic stuff - ensured that I was signed into iCloud with the correct account, ensured I had fully-updated software, and the like - but still, I was getting no love from iCloud. I searched a few forums and checked out some ~Library folders, but everything looked correct - everything was mirroring my older iMac's setup.

 

I initiated a call to Apple and the front-line rep had me create a test admin login to see if there was something wonky with my user file, but the problem persisted. (By the way, talking to a rep on the phone while they initiate a screen sharing program and following their red pointer around was great). The rep quickly bumped me up to a senior person, who investigated more files. And then we hit on the solution, one I didn't think to check out because it was so obvious.

 

A few months back this iMac wouldn't boot up, and Apple replaced both the power supply and the logic board. However, the folks at the Genius Bar forgot to "re-serialize" my iMac - the computer was nearly fully functional, but didn't have an internal serial number after the logic board swap. It's like a two-minute step that someone forgot to do.

 

I brought the iMac to the Apple Store today and in two minutes they had re-serialized the iMac. When I got home, everything was working as it should - the computer has its original serial number, and iCloud worked perfectly.

 

So there you go. If you have some parts of iCloud working, but not others, check that serial number - iCloud uses it for some, but not all, functions. And if you're getting a logic board swap, verify that your iMac has been re-serialized. It'll save you a trip later on.

iMac, OS X Mountain Lion (10.8.2)

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.